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August 2023 by Iris Dunbar
Customer care is emaculant, love all of them there. They created beauty from ashes. My sons ashes are in my wedding bands. Watched and video the whole process. Love you, you guys are a TRUE BLESSING. ?
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July 2023 by Carolyn Green
I had a signet ring that needed the engraving redone and took it to Old Town in their new location on Academy.The engraver did a fabulous job! Monogram is perfect in script engraving! He also polished my ring to a shine it had never had! 5 stars for engraving as well as friendly, knowledgeable staff! I hope readers will go see the wonderful things and great services offered at Old Town Jewelry!! Carolyn Green
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July 2023 by Vanessa Montoya
Been dealing with Bob, Jeff and his whole crew for many years they are awesome all the way around. I will ALWAYS recommend them to anyone!!!
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June 2023 by Cesar Trevizo
People/places like these are hard to come by. I went in to add to my collection 6/8/23. I returned the next day and after entering my name into their system they had a question for me. The following day I went into the shop to get my new pieces and answered they’re question which was if I remember leaving a watch with them 6+years ago? I said sounds just like me! Shortly after they presented me with a watch I dropped off many years ago and never picked up. I had forgotten all about it and was stoked to bring home my awesome new pieces along with something that had long since passed my mind.thank you for your time, honesty and respect. That goes a long way, especially in the times we’re in. STRONGLY RECOMMEND!!!!
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May 2023 by Thomas F.
You really ought pay them a visit before buying any big name store. They sell diamond rings, turquoise, and more. I made a mistake of ordering online from a popular jewelry store. Never again.
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April 2023 by Chena M
We’re long time customers and highly recommend Old Town! We purchased two rings and a bracelet yesterday and mentioned the website discount code. They actually chased us to our car to let us know the code didn’t get factored in correctly and walked us back in to ring up the discount as a refund. They are a solid business with wonderful people and service!
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April 2023 by Kristina Zito
I had my mothers wedding ring reset into a completely different design.I could not be happier! He really did do an amazing job. Excellent communication, great pricing and quick turn around
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April 2023 by Chena Mesling
We’re long time customers and highly recommend Old Town! We purchased two rings and a bracelet yesterday and mentioned the website discount code. They actually chased us to our car to let us know the code didn’t get factored in correctly and walked us back in to ring up the discount as a refund. They are a solid business with wonderful people and service!
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April 2023 by Julie Gonzales
I visited thee Old Town Jewelry when they were in Old Town for over 37 years where I got excellent service and a friendly staff always willing to help, I had the occasion to visit them at their beautiful new building and I was welcomed by the same friendly staff and of course Bob. Did some shopping and got some repairs done and chatted with all of them as if I were family, those looking for beautiful jewerly and personal service need to consider making the drive and visit the New Old Town Jewelry where the only thing that has changed is the building.
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March 2023 by Paulette Hartman
We had an absolutely fabulous experience and a private consultation with Bob. Every one there was enthusiastic, knowledgeable.and extremely helpful! The minute we walked in, there was such good energy! We are thrilled with the design process and our new purchases! We have found a lifelong, professional jeweler! We highly recommend!
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March 2023 by Dezirae Lueras
Old town jewelers customer service was always the best. They made everybody feel like family.I'm sad to hear Bob is no longer the owner. Is any of the staff still working here?
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March 2023 by Jannese Martinez
In 2017 I was struggling to get on my feet and I had pawned a special piece of jewelry of mine to help me get by. Unfortunately I wasn’t able to come up with the money I needed to take my necklace out.A few weeks ago I had drove by their old shop on central. It was shut down. I called a close by pawn shop and they told me they had relocated. I called the new location and I was told they don’t hold jewelry after a certain amount of time, and I had already knew that. I was put on hold and a man came in the phone and confirmed my piece of jewelry. He said he held onto it and I can go pick it up!! When I tell you my heart stopped, I couldn’t believe what I heard. I cried all day and today, I picked it up and I have my heart full again!!! This place is amazing!
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December 2022 by Saundra Holly
Bob and his staff are absolutely the best! I have had custom pieces made, and been buying from them for 15 years. Always a pleasure!! Best wishes on your new venture.
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December 2022 by Tammy Harris
I moved to Albuquerque in 2005 and wondered into the shop when we had people from out of town into the office. The variety and quality of fine jewelry, Indian jewelry, watches, art work, guitars, you name it, was nothing I’d ever seen. It’s here I started my diamond and fine jewelry collection and expanded my Indian collection! They are the best and kindest people. I will never forget bringing in a rose gold “I Am A Catholic, Call a Priest” medallion I’d given my brother when he became ill. After I lost him, I found he had broken the bail on the pendent, and in typical guy fashion, punched a hole in the medallion and pulled the gold chain through! I took it to them, hoping they could repair it, and told them about giving it to my brother. Although part of the image had been damaged they reshaped it so you couldn’t tell it had been damaged unless you knew to look for it. They knew what it meant to me and went over and beyond. That’s not just good customer service, that’s good people. I will truly miss Bob and Vicky, the rest of the family working there, and the employees that were like family to them. Albuquerque doesn’t have the same feeling now knowing they are closing their doors.
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December 2022 by Julio B.
I have gotten all of my jewelry from these guys, great service, fair prices and treat me like family.
