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May 2023 by Leslie Wall
Don't expect Adult Medicine to deal with prescriptions that need pre-authorization from your insurance. On Tuesday the pharmacy told me the prescription needed preauthorization. I have called several times a day each of Wednesday, Thursday, and Friday. It is now 6:45 pm on Friday and they are now closed without getting pre-authorization for pain meds for my shingles! I am in excrutiating pain! They had nearly an entire week to accomplish this! This is an appalling lack of response in the care of their patients! I hate having to leave even a one star rating. This deserves several negative stars!!!!Also every year my primary leaves and I have to "establish" with a new doctor. This year I tried to "establish" in January and finally will establish May 8. How is that for prompt service. I am considering whether the low copay is worth it!!!
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May 2023 by Michele Teague
I called this afternoon because I have a UTI(I've had many in my past). Dr. Garcia called me back within an hour & listened to me! He's calling in a script & was very empathetic!
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April 2022 by Dr. Paul Nunzio De Santis
6 MONTH wait to see doctor...Optum acquires physician practices then destroys everything about healthcare overloading doctors case loads for profits...NO OTHER EXPLANATION for why I used to only have to wait 1-2 wks now ALWAYS 4-6 month waits...OPTUM see image below, this is your new BRAND LOGO
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February 2022 by Leslie Simmons
On January 31, 2022, I arrived at the Optum Adult Clinic at Journal Center to check in for my appointment (to get prescription refills), and I coughed. It was a small clearing-throat cough but the desk clerk (Alice) asked if I had COVID symptoms. I said no, that I was asthmatic and had had a cold two weeks before. She told me I needed to be tested anyway and rudely demanded that I get back in my car and park in a weird side lot. When I expressed confusion, she threatened to cancel my doctor’s appointment. Ten minutes later, a medical assistant (Sharon) walked outside and shoved the swab up my nose so hard it made my nose bleed. She half apologized saying, “I didn’t even push in the swab as far as I should have.” Thirty-five minutes later I got a call on my cell phone, “You can come in now.” When I finally saw the doctor a hour after my appointment, he said he thought I was a no-show because no one told him I was getting a COVID test. He also said the desk clerk should never have ordered the test because she isn’t a medical professional. Never in my left have I been treated so disrespectfully by a medical establishment. This experience clearly demonstrates the profound lack of professionalism by Optum and the extreme dysfunction of health care in Albuquerque.
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October 2021 by Sandra Schroeder
They are inaccessible by phone.they put you on hold for 5 min. Plus, Then drop your call. No accessibility equals poor quality of care. When my doctor left it took the two months to be willing to give me a new doctor. They are chronically understaffed
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September 2021 by Louise Davis
I'm very pleased with all of the treatment that I have received at Optimum receptionist technicians nurses doctors are all very professional the facility is very clean I am satisfied with all that they are doing for the patients
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March 2021 by r scott carlson
I didn't even wait a minute before getting called into an examination room, and the doc came along in less than a minute, too. I am quite comfortable with their professionalism and attention to patient safety during covid-19.
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February 2021 by bella Padilla
I love my primary doctor! I hate Optum! I had been with them for 30plus years starting back when they were part of the Lovelace system. Now I get charged for a follow up to get my blood test results. We got charged for an MRI, the appt AND them so called sending it out for the test to be reviewed! Our insurance company even called to have them do a coding review.... If you don't pay your bill within the 60 days they will send you to collections! This happened to us trying to get a coding review and I found out it happened to our neighbor.
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October 2020 by susan mercier
Dr May listened and offered a plan to help me with my health issues. I think he will be a good doctor for me.The receptionist who checked me in was condescending. The woman who checked me out was of no assistance when asked about a location on the Westside for bloodwork. She wouldn't even try to help.I have been in NM one month. I find that people are either very kind and helpful, or condescending and downright rude.
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March 2020 by Daisy B.
I begged my mom to got to urgent care so she got up out of bed showered and practically dragged herself to this urgent care. My mom got there right when they opened and was able to be seen right away the nurses and doctors were not helpful at all they could see my mom was weak and had wheezing and when she was instructed to open her mouth she was told she had alot of flem. Also when they listened to her with a stethoscope they said they could here wheezing and congestion in her lungs. Instead of sending her for furthering testing they told her it's s virus and sent her.on her way. The following day my mom went to the ER and was immediately hospitalized with PNEUMONIA!!! Her lungs were FULL of fluid! MYSELF IR MY FAMILY WILL NEVER COME HERE! EVER!
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December 2019 by nora nattress
These folks take such good care of me. It is extremely helpful that there are so many specialty offices that incorporate all my health needs. Exceptional staff
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November 2019 by Janet Green
I’ve had nothing but top quality care and never waited more than ten minutes for an appointment.
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February 2019 by Mary D
Very fast service but unfortunately to their detriment. You cannot compromise quality of care for rapid service. I will be looking to have my ultrasound done again at another facility. Being asked “did I get the area” does not foster faith in a health system that is newer to ABQ. Downfall of corporate models in healthcare.
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November 2018 by Nyah Nyah Mari
Not the worst services you can get as they have x Ray techs, specialty doctors in case you are in need of quick care. Only problem Ive had with them was how quick the doctors change had a good doctor, and obgyn at this location was not notified when they left the medical group and it was a pain to schedule an appointment with any new doctors. They are particularly picky on medical plans as mine changed I could not even go back if I wanted to, as they no longer accepted that medical plan.
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November 2018 by ajay k Tandon
Very Bad Experience with them. Optical center they charged my wife $111.76 for bi vocals but failed to give them till date. After complaints there staff gave reading glasses which are covered for free by my insurance Davis Vision. Be Aware they are frauds and thieves.
