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November 2023 by Amy Pompeo
Really nice and sweet customer service, I came in and not sure what to expect, and the cashier helped me test and explain to me what I should do . Will definitely come back.
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November 2023 by Victor Rudd
Friendly staff, clean store. Everything I needed was easy to find I would definitely recommend O’Reilly auto parts!
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October 2023 by Todd Hathorne
Nice guys. Helped with core charges on batteries. A couple of quick retorts about carb cleaning and I had what I needed. Thanks Jonathan.
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September 2023 by Haley Dodge
Every time I go to this store and need help with something, the staff always go above and beyond. They are pleasant to interact with and their customer service is on point!
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August 2023 by Fred Guido Sedillo
Needed 2 parts for riding lawnmower; sent my wife with old parts so my wife could show the salesperson exactly what was needed. Before leaving the store, my wife asked the salesperson if both parts were in the bag with the new parts and if the new parts were the needed sizes. She was very specific in naming the parts and pointing to the old parts. She was told that with the new one the two parts were attached. Unfortunately, he only sold the one part and it was not the correct size. When I called on the phone, the salesperson 's response was, " I guess I got it wrong then."
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July 2023 by L T.
Not helpful, this is an odd location. I like my local O'Reilly's. But we were having trouble with idle and hesitation in my mother's SUV while visiting relatives. It's been very hot in ABQ lately and there is no shade out front. The staff was more hesitant than the SUV to make recommendations. They didn't want to come outside to take a look or use the code reader to check the PCM for any history. There was no check engine light even though it was running very rough. But because I said there was no check engine light, they didn't even want to try. I purchased a $90 throttle position sensor but the blades on their new TPS part were wider than the old one. I didn't want to force the plug to fit so I just returned it. I'll go elsewhere. The store is well-kept, clean inside and out. It's located in a nice area and I expected the same great service as my local shop. Unfortunately, this location was not staffed with folks focused on assisting customers. I'll try the one on San Mateo.
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June 2023 by Main User
Jacob was an excellent employee. I had an issue with my vehicle overheating over an hour from my home and have little background in mechanical work. He got on the phone with my husband and together they tracked down the issue and the solution. Jacob then lended my funnels and filled my car with oil and coolant to ensure I could make it home in good shape. He was kind, courteous and a excellent representative for O-reilly's. He truly aided a damsel in distress and was very humorous to help me calm down! Well done Jacob, you deserve a raise!
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June 2023 by corina thompson
Adam was AMAZING. He went above and beyond to help us. He was kind and knowledgeable. Thank you so much Adam!
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May 2023 by Jaime Alfonso Ayala
O'Reilly's is the best place to go when you need something for your car...If God anything and everything you need...
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April 2023 by Joe Gherardi
Superb, friendly service. Zak helped us so much. We previously purchased new wiper blades that were defective and within minutes he righted the situation, got the correct ones, and installed them for us! I use this store for all my auto shopping.
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January 2023 by LA K
Great service and honest. They could have had us buy a new battery but told us a cheaper way to try first to fix our problem. Highly recommend.
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December 2022 by Leesa Trapp
What a super pleasant surprise! Great service, just super support!Highly recommend.
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December 2022 by Paul Alexander
Never ever has what I need. Usually have to go to other locations in town just to get basic items.
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September 2022 by Phyllis Sullivan
Just spent over an hour dealing with the lack of knowledge and poor customer service at this place. I took my old battery in and the attendant failed to tell me it was under warranty. I bought a new battery for $225. When I got home, I did some research and the battery was indeed under warranty. I took the new battery back and it took yet another 30 minutes to get the refund. The line was so long people were walking out. When they finally got to me, it took less than a minute to process the refund. Definitely will not be back.
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August 2022 by Jeannette Montoya
Valerie was helpful and very nice.
