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February 2024 by Ginger Tate
I decided to get a small propane tank set next to my rv so I don't have to fill up my small tanks every weekend and pinnacle was the only company I contacted that would help me. I am able to rent the tank and they come within 2 days to fill it up when needed. They are great help and great to work with
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February 2024 by Pat Garrett
The service has improved greatly. I know when I call for delivery, it arrives within the week; sometimes a day. Being able to pre-buy saves a great deal of money. Thank you, Pinnacle Propane.
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January 2024 by Lynn Dennison
Thanks for saving us!!!! We ordered from another company that never showed up after 3 weeks and Pinnacle was able to get to our place quickly. It’s winter and we were almost out of propane. They are life savors!!! And the customer service is amazing. I would definitely recommend them to anyone who needs propane!
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November 2023 by Ross Davidson
They SUCK!! WAS a current customer called them 2 weeks before I was to move talked with customer service to transfer my tank to my new home. NO ONE contacted me so I called again now was told someone would call and set up delivery date. No one called 3 weeks.. called again 1 month later told them I was canceling service and wanted PRO RATED reimbursement for my tank rental AND credit repayment of the 30% still in the tank. These crooks told me there was a 30% essentially restocking fee, where they STEAL back the propane I already paid for left in my tank..which of course was 30%. And they don't reimburse tank rental fees at all. They are a very unprofessional clown company
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September 2023 by Christopher Finfrock
I drove to the main location to fill up a grill propane tank. The gentleman that helped me was friendly and the cost was reasonable.I wish there was a pinnacle propane location in the foothills.
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August 2023 by GE Chestnut
Appreciate the delivery & price, but company did not notify us of coming, although we requested it, so we could be on site & unlock gates. Luckily my husband had just got home.
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July 2023 by Samuel Montoya
My propane delivery was on time and driver was very respectful of my property. The driver from Moriarty is excellent.
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July 2023 by Gary B
So glad I discovered Pinnacle. Used to go to Ortega's, they don't meter, they charge for a full tank even if you only need a partial fill. Honesty and great service here.
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July 2023 by rushie roddy
It would really be nice to be e-mailed an accounting of gallons filled along with the final invoice price. Guessing is not much fun, nor are my assumptions accurate. Thank you.
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April 2023 by H. Tom Thomas
Pinnacle propane is a good company. I like the drivers. They fill my tank within 7 to 10 days after I request a fill-up using a simple online request form and consistently charge the average or lower price in the area.
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April 2023 by Barbara Lewis
We have had wonderful service from Pinnacle! From setting up our account to delivery, they are always polite and helpful.
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March 2023 by John Wahl
Since this operation has taken over our area the service has been a nightmare. It requires me to call several times to order propane and they show up when my tank is near empty, resulting in a bill over $700. Not Happy!
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March 2023 by Sarah Condra
Horrible! Horrible! Horrible! Pinnacle propane can't even take payments half the time. Their scheduling for deliveries is absurd. They will tell you a certain time frame and take double the amount of time to deliver. Just about everyone in their office is rude to the customers. Seems like the only ones who can help you is their corporate office in Texas. Make sure you keep track of the amount of propane purchased because they can't seem to keep track themselves. Very disorganized. They have an online account service but half the time it never works. I'm very disappointed in this company and can't wait to find a propane company that can keep track of business!
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February 2023 by Rachel
IF YOU HAVE A CHOICE DO NOT use Pinnacle Propane. It has been a nightmare just trying to pay my bill. I have tried calling, emailing, facebook to get the payment issue resolved. They tell me their system are down and never even write the issue down. I have heard this 6 times!!!!
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February 2023 by Mel Lee
I've been a customer since 2017. Never had a bad experience with the customer service here. I've bought propane from Ortegas propane when these guys were not open. I've always had a bad experience with the customer service at Ortegas. Bought propane from uhaul. Uhal has good customer service but it cost me twice as much as Pinnacle. I've read the bad reviews about the this place and some are ridiculous like the political one. I'm not here for political advice or the views. I'm here for the propane served with respect. I do refill my small tanks atthe store front so I do not know about the scheduled home refills being a problem. I do have the same problem with calling them and not getting an answer but I am 100%sure if you just take yourself to the store front when it is open you'll get to ahold of someone. Just remember you get exactly what you give out so id recommend be respectful. These guys are not as bad as some of the bad reviews stated. I would recommend this store whole heartedly for tank certifications and store front tank refills. They are great people.
