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April 2024 by Kristy Trujillo
Tell me why the goodwill behind this location can do a better job at tagging clothes that are donated than this place that buys from customers. Plato’s ruins half the inventory when they make huge holes in the clothes just to tag them and put them out. It also makes no sense to tag a high end item in terrible condition the same as another high end item in great condition just cause of the brand.
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April 2024 by Maria Faith F
Worst Customer service, if you don’t want to work with people don’t. I tried sellingmy AUTHENTIC coach purse and they said “we could authenticate it” the male was very friendly and the female butted her head in to say “ITS FAKE” in front of a line of customers. Every time I go into this location in particular they are really rude and completely clique-ish. Treating customers the way they do is unacceptable.
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March 2024 by Secilia Tullos
Although my clothes weren't taken by them, at least I understand that they have protocol and can't take certain items. Especially for when it comes to people literally having dirty diapers inside 3-4 bags of clothes. Absolutely disgusting for expecting the managers or workers or anything to touch your rank clothing. You guys handled everything professionally. I applaud you.
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March 2024 by Dolores MARTINEZ
In order to get good, quality, professional people you must train them well and pay them a decent wage. Obviously, the owner doesn't care about how the employees treat their customers and do not offer a fair price for quality items. There are many other consignment stores in Albuquerque and Rio Rancho.Shop and consignment there. If a person can't be treated in a respectful and courteous manner why subject yourself to this treatment. Shop somewhere else.
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March 2024 by mary ann chavez
We went on 3/2/2024 @ 1:30pm.We never got greeted.we stood in line to try on some clothes.Myself and daughters plus three other ladies.They saw us waiting not one associate came to see if we needed a fitting room. All of sudden a associate came with a young girl and mom they got a fitting room right away.after we were in line for ten minutes.Never said word to us after he let them in to try some clothes.When we check out they look miserable and once again not a word.These associate need to get retrained.So customers feel welcome and comfortable to shop.
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February 2024 by D G
Rudest customer service I’ve ever received! Just went in 2/9/2024 @8 pmSo unwelcoming. The two girls and the two guys working were so rude. I was looking through jeans and one of the guys was so rude and would not move so I could look he just stood there waiting for me to move.
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February 2024 by Beverly Kanteena
Second tyme being here still find something Kool I'll want & my Crew (Girlz) love it!! They are da ones who took me!!!????
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December 2023 by Cc Cilla
They don't pay good and if you go back to see some the stuff you sold them got $1 for they sell it for $20 I get you need to make your part but not cool how they pay out here. And there not really nice.
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October 2023 by Heather Easton
It's okay but they never give you alot for trade in's so i go else where now. They are quite picky on what name brands they take i guess.
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October 2023 by Haley M.
Super organized consignment store with really great inventory! I felt like the ladies working there were very efficient and kind. Great experience and look forward to going back!
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September 2023 by C Stone
My experience not very good. When selling your valuables they throw them on floor like their trash. I take care of my clothes. Store clerk was rude and acted like she was too good.I took my clothes folded and neatly in a bad. And the lady that looked through my clothes the rolled them up and threw them back in the bag.RESPECT IS ALL IM ASKING FORMy things...
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September 2023 by Nikky Sandoval
Store is well organized every thing is clean on trend customer service is always on point and prices are great!!!! Been going shopping here for years and never been disappointed would absolutely recommend
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August 2023 by Cinnamon Sugar
To the owner of this establishment. Please provide the employees training on customer service and support. Your business will improve 100%. It is very rare that a business does not concern itself will providing the best experience possible especially in these times.
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August 2023 by Jahee_In_A_Chair
Awful customer service. Rude employees that treat you like an inconvenience and give dirty looks as you try clothes. The prices for clothes when selling is horrible and make you fill out a full form and don’t take any of your clothes in the end.
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August 2023 by Emily D.
Nice customer service and quick to process clothing. The girls behind the desk were polite and efficient