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January 2025 by Emily Shaffer
Warning: the directions in Google are wrong, and lead you to the Gateway medical center (former Veterans’ Hospital). The lab is actually located in the Optum medical center at Sunport. There are very few signs either inside or outside, no human picks up the phone ever, and there seemed to be just a bare boned skeleton staff when I visited on a weekday afternoon. In addition, I got no instructions about fasting, though the lab tech said I should have (this could have been the doctor’s fault). Other than that, it was easy to set up the appointment online and check in seamlessly upon arrival.
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November 2024 by Carolyn Johnson
There is no live person to speak to makes it very difficult especially for the elderly.
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October 2024 by Hannah Belcher
Fax for this location is #505.355.6984 however the card she will give you is for a different location so be aware of where you are setting our appointment and sending the Dr.order. This fax worked In July when I went but this one I decided to make the appointment at the location on the card since it was a whole mess last time I had the card and booked the appointment there but came to this one and she was kinda rude but eventually after having to come In twice and be there for an hour got it worked out. Unfortunately the horrible system isn’t just this location because the card with the fax was for the Journal Center location I booked there this time. Just to have to go back because they said that fax isn’t for their location and they don’t have the Oder so I had to call my dr have them resend it and rebook my appointment. So if you go to that location the fax is #505.355.6986. You welcome. They need to update their cars and Google info especially because they have no way of talking to a person proper to walking in just for it to be a mess and a waste of time. Both times I had to go and reschedule a different day even with my appointment because they “couldn’t bring up the order” from the number on a card given to my by the employee in person the first time. They need a call center or updated info so they aren’t wasting people’s time. Both locations feel like they are more interested in trying to turn people away then they are to be bothered having to bring up your information.
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September 2024 by Beverly Gonzalez
The address shows wrong on the map. It is misleading! It takes you to the back of loveless. No one is helpful there. Come to find out its no longer there. When you call Quest its all recording. You can not talk to a real person. I finally gave up. I will not go back to Quest ever again. Nor will i recomend them to anyone. Even if i go to my Doctor AND QUEST has an office
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August 2024 by Demian R (TCS)
It is extremely difficult to be fasted and get myself over here to get the tests that my provider ordered. So when I get here and the 'system is down' and I can't do anything, it is very upsetting. Of course, there was absolutely no notice of this in any way whatsoever when I made the appointment on the website but I'm sure this company does not care whatsoever.
UPDATE: It turns out they DID send me a notification *as I was driving over to the appointment*. That's really great Quest. Thanks so much for respecting my very limited amount of time and energy.👍
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April 2024 by Jim Seymour
got there at 815am didnt see Dr till 907am for a 830 app
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April 2024 by Cytental
Needed blood work done and Silvie was an absolute Pro! She was kind and very empathetic to my current situation. I have never felt so comfortable! There were no issues and she was able to get me in and out in under 5 minutes!
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March 2024 by Jeff Hartzer
I have had years of A+ service at the Sunport Quest Diagnostics Center, actually a much better experience than anything I ever did with Tri-Core .
Sunport Quest is trying to run full scale services with only ONE TECHNICIAN. Employee does get plenty of hours ($) with one lunch break. Should an emergency occur involving blood spewing out of a vein or heart attack, feinting, panic attack, loss of power, THERE IS NO ONE TO HELP this solo overworked technician who has worked this location for years.
On 3/20/24, I arrived while fasting all night, to have the ‘impossibly difficult chk in computer’ tell me a TWO HOUR WEIGHT TIME faced me. As I did not want to fast all over again for a return visit, I said YES to the appointment.THIS INFO was wrong by the way.
Current SOLO TECH is kind , empathetic, professional, and ALL ALONE. BOTH OPTUM AND QUEST NEED IMMEDIATE RESOLVE TO THIS LOCATION staffed by ONE. This A+ positive about her job, tech may soon be too beat to work at all let alone take a sick day.
—Incoming patients: if computer impersonally tells you a 2 hour wait, the currently because if the hard working conscientious ONE SOLO TECH may actually see you sooner. Computer says appts go first. How do you even make an appointment from Home, before arrival?
—This whole beautiful Optum Center is often completely devoid of patients in waiting areas. Even so, I have ways had good Quest service.Not this week. Rec going for now to a different location (wherever they are).
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March 2024 by Sergio R. Moretti
The person that attended me was a super caring human being. Before arriving to the lab, I had to deal with severe lower back pain and the depressive effects of my hypothyroidism. I got nothing but the utmost respect for the professional and kind treatment. I left the lab feeling joyful and spiritually uplifting.
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February 2024 by MICHAEL JUPIN
Having a blood sample taken was quick, gentle and efficient. The staff was personable and competent. What more could one want, expect, or desire!
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February 2024 by Justice Willspurlock
I am challenged with deep rolling veins. I am required to have blood draws every other month. I am comforted by knowing my draws are made the 1st time. Great work and thanks for making my experience a positive one. .
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January 2024 by Keely C.
I came in for labs for a research study, they needed to be done at a specific time. The appointment scheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.
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January 2024 by Deborah Gray-Wurz
I am thoroughly impressed with having my labs done at this location. The tech knew her stuff!
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October 2023 by Ryan G
Setting up the appointment was easy but told to check in via the text response you get with no information was annoying. Like every other Quest Diagnostics I've been to, its located in a multi-use medical facility with other companies. I sat in the main waiting area for 30 minutes before asking someone if I was in the right place and they informed me the Quest office was upstairs.Not a big deal but because I was "late" i had to reschedule my appointment. I was fortunate that they had an opening 30 minutes later but for something that could have taken 10 minutes, I wasted an hour of my work day.I think they should at least provide better details on checking in. The tech that saw me for the appointment was very nice and quick though!
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September 2023 by Brandy Romero
I would give less than one star if it was available. This company still continues to send me your test results and will not update their system.
