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February 2024 by Justice Willspurlock
I am challenged with deep rolling veins. I am required to have blood draws every other month. I am comforted by knowing my draws are made the 1st time. Great work and thanks for making my experience a positive one. .
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January 2024 by Keely C.
I came in for labs for a research study, they needed to be done at a specific time. The appointment scheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.
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January 2024 by Deborah Gray-Wurz
I am thoroughly impressed with having my labs done at this location. The tech knew her stuff!
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October 2023 by Ryan G
Setting up the appointment was easy but told to check in via the text response you get with no information was annoying. Like every other Quest Diagnostics I've been to, its located in a multi-use medical facility with other companies. I sat in the main waiting area for 30 minutes before asking someone if I was in the right place and they informed me the Quest office was upstairs.Not a big deal but because I was "late" i had to reschedule my appointment. I was fortunate that they had an opening 30 minutes later but for something that could have taken 10 minutes, I wasted an hour of my work day.I think they should at least provide better details on checking in. The tech that saw me for the appointment was very nice and quick though!
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September 2023 by Brandy Romero
I would give less than one star if it was available. This company still continues to send me your test results and will not update their system.
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July 2023 by Stacey Long
This is by far the worst experience I've ever had at a lab.It is difficult to set up an appointment, you CAN NOT speak with a human if you have a question, it is difficult to find and and when you arrive the check in is also on a computer only.The two women who were working there, (were not busy, and no other patients,) refused to say a word to me, and finally interrupted me and walked away! Genuinely the most unprofessional experience I've had.When I called the doctor's office who referred me they mentioned they have had several complaints and are going to switch back to Tri Core. Thank goodness!
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July 2023 by Nicole M.
First and foremost, I place half the blame on my primary care office for swaying me to get my blood drawn at quest over tricore by saying their lab fees are 75% less with my insurance plan BCBS PPO... I should have listen to my gut I've never had a high bill from tricore in my life, but I thought I would try them out. When I get there, the lab is very very empty, yet still running behind. The staff is extremely slow, and had an attitude with me when I told them that I literally just went pee and cannot go so I'd like to just have my blood drawn they then told me well, if that's the case, then go back in the waiting room, and we have to completely redo your order, making it sound like it was a huge process, but in all actuality it probably takes them a minute. I was fasting at this point for so long and my blood sugar was so low. I just said screw it and left. I will definitely not be going back here and the Lady couldn't even explain to me what the urine test was for she proceeded to tell me to look at my lab sheet and figure it out. I then read it out loud to her and said I have no idea what that is and she told me it's to test for infections. We are in the dead of summer and I feel perfectly fine with no symptoms of anything so I'm not sure why they ordered that in the first place. Again that falls on my PCP but their attitude on this whole process and inefficiencies is the reason I won't go back to Quest.
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June 2023 by Bryan M
I'm choosing this looks cation because they don't list the one on Encantado, which I know exists. When you dial the number for the location, you get a somewhat unpleasant male voice recording that never gives you the option to talk to someone live. Unsatisfactory for that reason.
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November 2022 by Buzz Foster
Had an active infection that needed treatment. Went to this location and gave samples for diagnosis and confirmation. Anxiously checked the app over and over for days with no update. Finally went for testing and treatment at public health, which did both diagnosis and treatment in under an hour at no charge.EIGHT DAYS LATER, Quest updated the app to let me know the the test wasn't completed because the sample had been lost.I guess it's a good thing I was only in excruciating pain, rather than dying. Thanks for LITERALLY nothing, Quest. Nothing other than delaying my treatment and extending my pain.
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October 2022 by Martin Garcia
this place lies about their time of operation went at 4:10 pm and they were already close.
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July 2022 by NOSTY
Took too long for no reason....she (Jenny) was very condescending and try to make me pay when my insurance covers everything....she was being very rude to the 2 elder ladies that went before me.
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September 2021 by D R-J
I made an appointment via phone the day before the appt. Was for Thursday 9:30AM. Got there early at 9AM. No one else was there! I got in right away. The tech was nice enough but only engaged with me when I talked to her to chit chat while blood being drawn which is why 4 stars. But, she did a terrific job! No pain. No bruising. Yes, this place is strange to get to, they need to build an access road that is more direct, but that is the planners fault, not the fault of the employees. Very happy with my experience there on that day!
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August 2021 by J L A
Insane place to put a medical building. How about next time putting it on major roads. To many twists and turns to get to it. At least have better signage. And yes it is a long walk from the parking lot to the building.
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November 2020 by Robin B
Fast & clean
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March 2019 by Tony M.
This location is nice though they seem a little slow had a long wait. The place is newer place so everything nice and open. The signage is not as good had to ask where the location of the lab.
