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January 2024 by Samantha Mascarenas
Don’t let the bad reviews scare you. I read them before going in but I did not have a bad experience at all.I was helped by Bianca. She was really nice and quick. I had no bruising after. I enjoyed my visit and I’ll definitely be back again
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January 2024 by Josh Figueroa
If I could give zero stars I would. Extremely rude people and now I have a second bruise/lump on my arm that hurts. Will not be back
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November 2023 by Erika Gomez
Workers are very rude there!!!
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July 2023 by Liz DeHerrera
I have never in my life been treated by a person like this man, closest cubicle to the entrance, ever. I would speak to him and he would not answer me, asked for his supervisor, he said he was in the back. I asked for someone else and he said okay you can wait in the lobby but I’m going to place you on hold. He needs to be fired.
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June 2023 by Andy ABQ
Despite filling out my contact information digitally they had a series of typos on my communication information. A 6 digit phone number. No @ symbol on my email. Wrong address. All attempts to contact me failed as a result of errors on their side (their billing admitted it) and yet my account still gets sent to collections because of their mistakes. Avoid.
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May 2023 by Heber Lara
It was a bit pricy (maybe because I don’t have an insurance) but really fast. I walked in and got everything done within 30 min. ☺️ They were all super nice people. Thank you!
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October 2022 by David A. Wilson
The male tech who drew my blood on Sept 2, 2022 was rude. I cannot remember his name. Phil, maybe? He asked me the doctor’s name and the reason for the draw. I gave the doctor’s name and the reason: an MRI. He drew the blood. Two days later I received the results for PSA and testosterone levels. This was NOT the reason I told him I was giving blood. I clearly stated it was for an MRI. You do not do a PSA or testosterone test for an MRI (although there was a standing order for both tests in the system at the time). Perhaps the MRI draw was not in the system? I called back a couple of days later and confirmed. The MRI draw had been in the system for about 10 days. I had to go back today, this time to the Sunport Quest location in ABQ, for the MRI draw. Sylvia took my blood. She was kind, professional, efficient; in a word, everything “Phil” was not. If you need your blood drawn by Quest in ABQ, I recommend Sunport over Journal Center.
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September 2022 by Silas Mccrary
I highly suggest leadership reviews the cameras for around 3:10 pm august 31st so that they can see how Jennifer at the front office treated a patient. Despite having a order in hand she stated quest does not do throat swabs and my doctor only can despite my doctor specifically sending me there with a written order for the tests.
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August 2022 by Michael J Flowers
Absolutely the worst place to get blood work done, a vampire with dentures could do a better job. for one blood work order in the same visit , 3 pins and a call back because they didn't get enough the first 3 times the stabbed my arm . Quests customer service is nonexistent. Please rethink going here or any Quest locations. As a former state licensed healthcare provider I have the lowest opinion about their competency.. use at your own Risk
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July 2022 by Melissa Craver
Avoid going here at all cost because it will cost you a lot of money, for no reason! I went to my doctor for pain and she sent me here for lab work. The bill got coded as obese and my insurance doesn’t cover that, which is a another other issue for another time. Yes, I am overweight but that is not why I went to the doctor and not how it should have been coded. When I asked quest to change the coding they said no. So I filed a claim and they said they “opened a case” but never got back to me. Now they have sent me to collections! So yeah if you can go anywhere but here I would highly suggest doing so.
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June 2022 by Sherrie R. McDaniel
I have never encountered rudeness such as I did this morning! There is no excuse for being rude to a client who was following her doctor’s orders! I was told by my doctor to go get blood work done and I chose Quest Diagnostics on Journal, because I have always used them!I was not given any paper work to bring at my visit this morning! Yet I had made an appointment and checked in this morning with everything looking sweet and rosy!NEVER AGAIN!
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May 2022 by Artie Alfreds
So far, unable to actually to speak to a person about my appointment. Eventually, I found a customer service #, and did speak to a person. They confirmed that I had not been able to make an appointment, in their automated phone system, but they made the appointment for me, after that it was all easy
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April 2022 by Gina Hanosh
The staff is extremely rude and not helpful at all! I was having a hard time logging in and 2 people at the desk didn’t offer to help. I checked in a bit early and one of the front office people said you’re early. I do not recommend this place at all. I only had to come for an insurance appointment otherwise I wouldn’t have come here at all.
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February 2022 by Brian D
Rude reception staff, needed to have me make an appt after I made an appt and was rude the entire time. took an extra half hour due to them and their computer system's incompetence
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January 2022 by T Romero
I came for an appointment 12pmThe 2 people at the desk were both rude and very unprofessional. They were treating everyone like we don’t exist. No personality whatsoever. Made me very uncomfortable and like we were bothering them. It’s very sad people are just so mean these days.
