Rotech is a healthcare company that works with medical professionals to provide home medical equipment and services in Albuquerque and surrounding areas. They offer a range of products, including oxygen concentrators, oxygen tanks, home oxygen therapy, ventilators, and CPAP machines for sleep apnea. The company also specializes in wound care at home, with advanced supplies like negative pressure wound therapy and diabetic supplies such as Continuous Glucose Monitors. Customer experiences with Rotech vary. Some customers faced challenges with delivery and appointment scheduling, describing issues like missed deliveries and unhelpful or uninformed staff. One customer expressed frustration about appointments not being honored and employees not knowing delivery schedules, leading to dissatisfaction and the decision to discontinue service. However, others shared positive experiences, highlighting the professionalism and kindness of employees like Nathan, who delivered equipment and explained its use thoroughly. Respiratory therapist John was praised for his empathetic approach in helping find the right CPAP mask, and RJ was appreciated for his caring and professional delivery of a wound vac. Joshua S. and Eric received thanks for their helpfulness and professionalism. Overall, Rotech has dedicated staff members who provide caring, professional service, making a difference in customers' health and comfort. Despite some service issues, many customers recognize the company's effort to assist and improve their experience.
John was professional and extremely helpful. I was more than impressed!!
October 2024
She was excellent did a beautiful and very exceptional on educating me on machine and mask. We hit off and funny and giggly. I did not want to leave but she would not left .
October 2024
Julianne helped me with my new cpap and was so caring. She was cheerful and helpful (so was everyone). So glad I came.
