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July 2023 by Hunter G.
Do not, and I repeat, do not do any sort of business with the crooks here at Santa Fe Federal credit Union. They will lie to you. They will cheat you, and they will do anything on their end to get more money out of you. There are plenty of other financial institutions that are 100% better than this one. Don't waste your time coming here.
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August 2022 by Nathan Grimes
DO NOT BANK WITH THIS Branch/Chain . Not willing to help . No ATM’s to Deposit money when u need to . No Transactions Cleared over Weekends. Will take ACH $25 fees when they can see deposits going in on Monday because they don’t Clear on the weekends …and then throw their hands up in the air when u ask for a Courtesy Return. Constantly going through staff. You Should Treat your Good Customers well or before Long You guys are gonna have to Shut the Doors. Enjoy ya’lls Bad Review for Not making it Right.
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August 2022 by D. “pup” Jack
Very friendly and great service.
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May 2022 by Anon
They will screw up your payments then repo a car without contacting you over $60. Just take a look at some of the other reviews and you'll know not to do business here.
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September 2020 by Geraldine Luevano
They are quick and friendly.
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March 2020 by Lance Martinez
I have done business with almost a dozen banks in my life so far and this one is the absolute worst to deal with! They seem to constantly have issues doing any business electronically and cant correctly handle simple forms via email. They make doing business way harder then it needs to be and are way behind the curve when it comes to mobile sites and doing business online. Mobile app sucks!
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December 2019 by Cheyenne U.
Does not even deserve one star. Horrible customer service. I mean HORRIBLE! And a lot of other stuff.
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November 2019 by Michael Taylor
Great ppl here go outta their way to help
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September 2019 by Tech Meagen
Had a really rough experience with this company but it seems like they are going to do there best to help me out. Thank you Linda S!
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April 2019 by Ervey Lopez
This bank has the worst customer service I've ever seen! They don't answer the phone, they are super rude, especially the manager Monica. If you have a problem they will try everything they can to not help you. It has happened to me multiple time and have problems with my them updating my balance. Very inconvenient do not trust this bank! Overdraft law requires your bank to allow you to opt out at any time and this bank breaks that law and tell you that you can't opt out. They will charge overdraft fees even when you don't over draft. Be careful over their predatory practices and deception.
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March 2019 by Jocelyn Veleta
Worst company. I would not recommend them. They are rude.
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August 2016 by Frances Lira
Recently debit cards were compromised. I went through the embarrasement at the store when I couldn't pay! I was never notified they insist I did by mail. I don't get bank stements by mail. No email was sent eighther and employees at this bank were rude, sarcastic and very unprofessional when I questioned the inccident!!
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July 2016 by Gerardo Avalos
Super cool
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February 2016 by Chris Morgan
Being a military member, I've come to understand that certain banks help you while other cannot. In this instance, I went in for a simple transaction one morning on a rush. The initial teller was attempting to help me with my needs, she was helpful and useful. In the course of her helping, either the head teller or a manager came up and begin laughing at me saying there was no way they could assist me, and degraded me by explaining in childlike terms how the transaction should work. This served as a reminder of why I stick to USAA versus trying to use a local bank.
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December 2015 by Edmundo Gonzalez
Love this credit union. It was the only place that gave us a decent car loan with an Itin number.
