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October 2025 by ZEN
Update I request corporate office monitor phone calls with the pharmacy and patients to see how disrespectful the pharmacist and technician are to patients. It not becoming of medical professionals to behave in this manner. This store is fantastic with the exception of the pharmacy. Also have someone monitor the in person interactions with the pharmacy staff and patients. There is a tech named Rhonda or Wananda or something and she is confrontational and abrasive says she doesn’t understand Hopefully there can be an improvement.
Whole pharmacy staff seems unhappy and overworked. It is not right to do that to them. The woman just says hold and slams phone. Management needs to step in and help them with more staff so they can function as a pharmacy not just a vaccine center.
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August 2025 by M. “Mazie” OMalley
My husband and I love Smiths Kroger Pharmacy. Personal and welcoming service. It is easy to speak with a pharmacist when needed. Always good service.
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May 2025 by Nick C.
Recently switched to Smith’s Pharmacy, they’ve been great. Walked in with a prescription, and it was filled right away. Pleasant experience
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February 2025 by Susan Moore
This pharmacy is very good. I've been at CVS, Walgreens, Costco and Smith's. CVS quit taking my insurance, before that they were very good. Smith's is equal to CVS. Walgreens is too busy and short-handed to check all the boxes, but they know what they are doing. Costco Rx got an 'F' because they charge the customer more than is allowed by law because their staff are ignorant of the law and don't know how to configure their system, nor do they train their new hires. Those customers who figure it out, leave.
I switched to Smith's and it's easy to transfer prescriptions and if I ever have a special circumstance I go in person to chat. They always try to help. All is good here. Plus, they can transfer between Albuquerque and Santa Fe, unlike many pharmacies in the area. They are often cheaper than mail order.
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September 2024 by CFM Sales Dept.
Poor service. Cashiers standing around. Unhelpful staff. Dirty Store. Very unsanitary, staff picking their nose while handling food. Won't shop there.
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June 2023 by Nina Salters
Mckayla at the pharmacy was rude unprofessional and tried to send my prescriptions somewhere else. i have been w/ this pharmacy for 5 years and today was my last day. i will never return to be yelled at hung up on and disrespected by a twenty something. she was not wearing a bag and this smiths was red tagged by the health department. do not come here.
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June 2023 by Ann Osenga
Buyer beware: the reason that anybody in that neighborhood has not been able to shop at this particular location for the past week is because of a major rat infestation. Not sure if anybody would continue to want to shop there even though it’s now clean. They will tell you it was because of construction but after driving by a few days ago and seeing vans and people with hazmat suits on, I don’t think they were exactly telling the truth.
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June 2023 by Google user
Mckayla at the pharmacy was rude unprofessional and tried to send my prescriptions somewhere else. i have been w/ this pharmacy for 5 years and today was my last day. i will never return to be yelled at hung up on and disrespected by a twenty something. she was not wearing a bag and this smiths was red tagged by the health department. do not come here.
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March 2023 by Ruth Faith
Nicolas chose to laugh in my face when I told him I was not comfortable with him looking up my information when I was attempting to fill my niece's prescription. No is no the first time. I will not only never come to this pharmacy again but the Smith's all together. Super professional when speaking with a veteran.
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January 2022 by Lisa K.
Apparently masks are optional in this location, even though there's a sign outside that says they're mandatory. Last Sunday I went shopping at this location, and not only were about a fourth of the customers maskless, but I also saw at least 3 employees wearing their masks under their noses. Do better, Smith's!
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June 2020 by Danny G.
I give this store half Stars first off manager wants to be disrespectful and call me by a gender I am not, second of all the only nice person here is Marty , smiths on Montgomery and Louisiana a lot nicer .
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March 2020 by Moya M.
I was there early this afternoon. Just trying to pick up a few things. I got to the register and the cashier was very friendly. While scanning my groceries, she said to the bagger, you need to go home. OMG! This young woman sacking groceries was incredibly sick with a cold; runny nose, eyes, etc. I don't blame the employee, but the employer. Why was this young woman working when we have a national pandemic on our hands? I understand if she's working because she needs the money. Pay her for sick time! I took my groceries home and unloaded them in my driveway. I wiped them down with Clorox disinfecting wipes before bringing them into my home. You see, I have to people who are in the "high risk," category living in my home. Please! Give your employees the option of going home and getting paid if they're sick. You just put my family at risk.
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November 2019 by Kayla P
Fair new resident to Albuquerque and first time filling a Prescription at Smith's Pharmacy, I was at the Urgent Care right next door and I could not be more PLEASED to have Patty the Pharmacist on duty take care of me. She is very sweet, knowledgeable, saved me money, and counseled me on my Prescriptions very thoroughly; it is quite obvious she has a true passion for her job and her patients. I will continue to use Smith's Pharmacy just for my one time experience. Thank you Patty for your kindness and I left feeling a little better knowing I had just met an ANGEL. Thank you! I highly recommend this Pharmacy, I doubt you will be disappointed - KAYLA
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November 2019 by Karl Erich M.
Okay, they take Visa again: they have good prices, even though they trend creepier than the Albertson's outlets near us. But Smith's is back in the game - hooray!
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June 2019 by Sam G.
Money service department is terrible. Lady was lazy, texting and unresponsive or polite. Her excuse to not help me out was her shift just began...shouldn't that mean you should be doing your job that you are now getting paid for? She was rude and I'll never recommend this Smiths based off this experience, thanks!
