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January 2024 by Jill K
Pharmacy staff were so helpful and went above and beyond.
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October 2023 by Reggie Giles
Great people
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August 2023 by Anna D.
Honestly this might be the best smith in town! The always have great sales and clearance items. My favorite clearance items are the flowers I rehome. This last time I bought a cute bouquet for less than a buck! What a steal! Hands down to Kim at the checkout who has a positive attitude and so loving to my child. Everyone here has always provided excellent customer service. I was disappointed they closed the seafood stand to order. However, now they have them packaged and ready to grab. Overall the store is neat and clean. Highly recommend this smith if you want excellent customer service.
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June 2023 by Robin V.
At this store, the security guards racially profiling you and accuse you of stealing while you're in the middle of shopping. Asking me if I'm going to pay for that while I bagging up produce it's not like I was attempting to walk out the door I was in the produce section bagging produce and get accused of stealing. Maybe they think all Native Americans steal
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May 2023 by Carla C.
I hurt my ankle today so I was having my boyfriend carry me in the store and this very rude worker yelled at me abt being carried in the store i highly don't recommend if you gonna have your man carry you bc they will get mad and try to kick you out for it same with sitting in a basket getting pushed around.
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March 2023 by Anastasia M.
When I was checking out we were getting strange stares. At first our card wouldn't work and that's when they all started watching we proceeded to pay with cash and when we were leaving they all rushed to our register assuming we stole or something. I didn't see them try and wipe down any register after use but they sure did for ours I think they assumed I'm dirty or something for paying with ones and being in pajamas.
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August 2022 by JJ C.
Significantly understaffed during lunchtime, and the that staff does show up does just that - they show up, but certainly don't deliver--weak customer service in this behemoth store.
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June 2022 by Melissa M.
Saturday June 18 around 5pm we were shopping around Smiths getting some food for the weekend and crab legs to celebrate Father's Day. Crab legs had a digital coupon and I could not figure out how to upload it. I tried the whole time we shopped like 30 minutes probably longer we went got the crabs the worker said we need to upload the digital code I said I had been trying he said the cashier would be more help I agreed so instead of self check out I went to a cashier who was no help, she said you have to do the coupon on your phone, I explained I had been trying could she help? She tried and we spent maybe 4-5 minutes trying she didn't know how on my phone only hers she kept saying . I asked if she would get a manager to help reluctantly she went to Sheila who confirmed I needed to do so on my phone, I understood that's why I was asking for help I could not do it. She reluctantly gave me the discount I asked if she could show me as I had tried for 30+ minutes and now she was the 3rd employee I asked and the front end lead she said no I got the discount so it didn't matter. I said you are the manager can you show me for next time she refused I said well can you call a manager for me? She said I can go stand at the customer service desk and ask for help. I stood in line for over 25 minutes after 10 minutes due to the employee David being very busy I asked if he could call a manager as I was getting more angry at that point Sheila no longer on the register decided to bag groceries at the check out closest and then go to the break room. The customer service gentleman called 5+times for Steven or I don't remember Ted or tod. No one came he went to the back couldn't find anyone. So I said let me leave my number please have management call back he let me give my number and wrote what happened. Another 30-40 minutes went by Steven called. To ask what I needed did not ask what happened or offer an apology. I stated I was upset and wanted to file a complaint told me to do so on the website, which I still cat figure out. Didn't ask what happened I kept saying nice to know you care. I finally got him to ask and told him what happened he said maybe she has stuff going on at home he would find out. Nothing to show he cared or that what I said even sounded alarming. After Sheila telling me to go to the customer service desk I went and stood in line while my husband paid. She said what a hateful person oh did I say that out loud? In front of my husband! The cashier and the bagger wow what an example of a leader who doesn't care to help a customer or ask for help if she can't provide it but to talk bad about a customer in front of her husband the bagger and cashier. Then to send me to customer service instead of calling for her manager then for me to stand there through 5 calls for a manager and no one respond to getting the call and still not caring. This is horrible service, I spoke to 2 managers neither seemed surprised with or cared about my frustration.
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May 2022 by Rhonda Bosserman
They are always so helpful.
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November 2021 by Rod B.
I haven't been to Smiths in a while. When they stopped taking Visa I went to Albertsons. I stopped in today to use the coupons they sent in the mail. Wow, it is obvious they have no concern for the customer. Lots of workers putting out freight that are all in the aisles so you can't get through. No concern about being in your way or an offer of assistance. At checkout on a Saturday afternoon they have 2 actual cashiers with 7 to 10 people in line. Only 5 self service registers available. I chose to be a part time employee and ring up my own purchase. It did not go well. Machine continually stopped and said to put items back in bagging area that were never there. Assistance was available but totally overwhelmed. Shame on you Smiths for treating the employees that do show up to work like that. Everyone is having hiring issues, but most aren't treating the souls that show up like they're slave labor. If your employees don't feel comfortable providing customer service because they are under too much pressure to perform. Shame on Management.
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November 2021 by J B
dislike this place, everytime i see an item that supposedly on sale or 3 for $ something like, they don't honor the clearance price at checkout, i constantly argue with the angry cashiers, they get super hostile and the manager is aggressive. i even contacted cooperate. "they couldn't find anything wrong"
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August 2021 by Annie G.
Worst Smiths I ever been in ! Louisiana & Montgomery intersection. Only 1 full check out was open at 4:00 pm , little or no assistance at the self check out . Never used one before , attendant was reluctant to help me with produce ! No bags out - had to ask for 1 . Only a few grocery carts were available . In fact the older cart attendant asked me as I was walking thru the parking lot - "where are all the carts ?" Grocery selections were limited too ! Crazy I felt like I was in a third world country !
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July 2021 by Carmen G.
Once again, I have a concern with digital couponing. If anyone can get the sale prices by downloading the app, then why can't anyone buy the sale item at the digital price by just having the ad. I was told Smith's is trying to get away from paper coupons, but they don't have coupons now. We shop using the flyer. What is the difference? Sales prices whether digital or not bring customers. Why make customers work harder to buy food? Why exclude Seniors who don't have the app or phone. Shame on you Smith's - Shame, shame, shame!
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July 2021 by Google user
dislike this place, everytime i see an item that supposedly on sale or 3 for $ something like, they don't honor the clearance price at checkout, i constantly argue with the angry cashiers, they get super hostile and the manager is aggressive. i even contacted cooperate. \\\"they couldn't find anything wrong\\\"
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January 2021 by Lisa K.
This location is closest to my house, so I frequent it several times a week and have observed several issues beyond the usual aloof, unhelpful employees. I'd noticed lately that the store was very crowded, especially on Sunday afternoons. There was no line at the door, which told me that no one was monitoring the number of customers allowed in at one time. About a week ago while I was shopping, I turned around to see a customer casually strolling along without a mask. He walked right by a manager, who said nothing. Also, I usually use the self checkout and have not seen any of the cashiers wiping down the registers since some time last year. Someone must have reported them, because my husband said there was a long line at the door Friday afternoon. When I went there yesterday afternoon (Saturday), there was a line, but the person at the door was letting a large number of people in at one time instead of spacing them out. While I was there, I did observe an employee wiping down one of the registers. However, today (Sunday), there was, once again, no line at the door and tons of people in the store. What the heck?
