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December 2023 by Dave C
The absolute worst customer service of any grocery store I've been to. Guess what? I work across the street at another grocery store and we deal with the same degenerate bums and street people. But we love our customers and put on our best customer service for anyone until they give us a reason not to. (Like smoking fentanyl in the bathroom). At this Smiths you will never hear "backup cashiers to your register" even if the line is 50 people long. The apathetic employees, save a few, it's not abnormal to hold your ID up for a liquor purchase in the self checkout and the person in charge looks at you like you ran over her dog and then walks away for 10 minutes with a line of 15 people behind you. I believe in having pride in your job no matter what it is. I kick people out of our bathroom, store and storefront smoking fentanyl, shoplifting and assaulting our security, employees and customers weekly, sometimes daily. This place is the exact opposite. No pride at all. Just apathy. Sad.
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December 2023 by Booski Dooski
Aside from consistently getting harassed by the homeless population standing around. The store is filthy. I honestly don't understand how they haven't been shut down. And the worst offense of all is the long line always! Half of the self checkout registers are always closed. And the manned registers are always backed up.
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December 2023 by Ari
It’s great, the deli has good food but theyre kind of slow at taking orders. the produce and meat is fresh and they have good stuff ?
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November 2023 by Roland Kee
Excellent selection of produce. Meat selection is nice. Store is very well laid-out.
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October 2023 by James Quiroz O'Lara
Very dissapointed today 9 22 2023 I stop to buy milk which had a sign $2.99 gallon but was charged 3.29 and as I walked in I noticed Power aid Zero priced .99 cents with rewards card so I bought 4 and I was charged 3 @ $1,33 and 1 @ $1,34 I wonder now how many times in the past I bought somethin on special but got charged regular price.From now on I will think twice before go into Smiths.Customers be aware
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September 2023 by Bodie Russell
MARIA was a great cashier. She said she was newer and she had to do bagging and checking. That's a lot of work; she was kind and courteous, all while doing basically 2 jobs. PROPS to Maria for being so inviting.The store itself has a good selection and it makes for a pleasing shopping experience.
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September 2023 by Charizard of Serenity
I just told your old lady named TAMNE who watches people at the self check out that she should put a sign up if your machine is out of order because you were still just keeping the machine running and didn't cover the screen with the sign where people would see it and instead put it up top where everyone's going to ignore it, she then told me " WELL IF YOU KNEW HOW TO READ YOU WOULD HAVE READ IT" clearly an entitled, unintelligent, disrespectful and probably demented foscile of an old coot, if she had to show so much significant hatred to somone just tying to stop you from wasting my time and everyone's time waiting then we go to the machine, scan all groceries then try to pay to get a machine that doesn't take money because a sign was put on a part of the machine that no ones going to look at, no one thinks or says "hmmm let's check over the turned on machine for signs to see if it works or not" witch is a small problem compared to the fact that you have somone up front DEGRADING PAYING CUSTOMERS if she can't even treat customers with a quarter of decency then she probably belongs back in the freezer at the back of the store where she can't disrespect people's intelligence when she probably can't even read anything herself anymore without a thick pair of old grandma reading glasses herself, maybe it's time she go and sit and kick back in a rocking chair where she belongs rather than you putting her up front to have her attacking your customers. HOW IS THAT FOR KNOWING HOW TO READ? I am not special needs or anything of the sort but just imagine if a person of special needs were to have done somthing similar and she tells them "they dont know how to read" I don't know if any of you will read or care about this but just imagine that scenario
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September 2023 by Harmony Martinez
Eli who works during the day he pushes the carts back in side has really good customer service he seen me and my wife putting baby in the car he came over and loaded are groceries for us. ELI THIS WORLD NEED MORE PEPOLE LIKE YOU.
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August 2023 by Futurist's Foresight
Friendly employees, quick lines. Received my Smiths food and gas card, saved 80 cents a gallon using rewards card.
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August 2023 by Catalina Reyes
Pluses: Tramway is larger than other Smiths in town with consequent improved selection of products – though in/out of stock can be iffy. While Smiths/Kroger's relatively-'clean' (sometimes organic) Simple Truth product line is still integrated throughout the store, it's nice this location has a dedicated natural foods section where a lot of these can be found. (Meanwhile: not all Simple Truth is even non-GMO – you really have to police those labels.) Minuses: Lots of street folk in the area, which will increase your exposure to hit-ups by disturbing strangers, and secondary smoke. There is usually hired security on the doors but they will NOT move loitering smokers the necessary 30 feet from the entrance.They shut down all but self-checkout lines in later hours here. Unfortunately, surfaces on these self-checkouts are uniformly and unremittingly filthy. Crusty smears of gawdknowz-what cover all surfaces, even/especially the scanner windows. I've never seen this at any other store, especially with most being sanitation-conscious after COVID.There are two 'Primo' filtered/reverse osmosis H20 dispenser machines _outside_ the store, which is nice if you've gotta buy some clean agua but it's after hours.
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August 2023 by Christina Hope
It's never great in that store. But especially the other day. Can't cash hand written business check. Really it says the business right on the check and that wasn't Hand written. Straighten up! People need their hard earned money now when their checks are given to them. Not run around in the heat trying to cash their check. I realize Smith's everywhere they are in business doesn't ever care past your doors and the money. So someone likes the high prices and the rude service , so keep up with the Mormon attitudes. Why is this store even in this state belongs in Utah the greed state.
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July 2023 by Jake B.
Asked for help. No one came. Asked a cashier he called on the speaker and said that's all he could do. No one came. Ever. Trashy store. Very dirty. Half dressed homeless people in the doorway. The cashiers were the only employees I saw in the store.
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July 2023 by CC T.
This is my store so I appreciate the convenience . One thing I notice besides never enough cashiers , long lines slow restocking etcIs this.The security officers let all kinds of people just walk . Run out. Sneak out. They are constantly distracted , talking amongst themselves , never at their post or taking smoke break. One security guard spent 15 minutes asking me about making wedding g invitations ! They just don't care . I see people walking out all the time even when the alarm goes off . The guards congregate and another 3 people walk out without buying.I don't think they are very well trained, they don't seem to care . They follow around some old lady and let others go out the door . Otherwise the smiths personnel is excellant. Very courteous .I just wish they had better security cause it's costing us all money when the security people just stand there, stand around and harass innocent shoppers with their genius sleuthing..Really ...
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July 2023 by Paula B
I purchased some 12 pack barqs rootbeer from this store when they were on sale for 3 for 14. Alot of the cans in the pack are flat meaning no fizz. They were not leaking nor had holes in them. Just wondering if anyone else had the same problem.
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June 2023 by Ixxie Treasure
I have complained to ada for not providing bathrooms.I will never spend money at a smiths as long as I live for your inhumane practices.
