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April 2024 by Dana Stratton
Even though I don't live nearby, I've been a loyal customer at this Smith's for a while. Despite the distance, I appreciate their food selection and usually excellent service. However, during my visit today, I encountered issues with one of the self-checkouts. The worker, Joanne, who assisted me, was quite rude. It's unfortunate, as the staff here are usually very friendly. Joanne could use some training in customer service.
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April 2024 by Keith Ayoub
This Smith's does not honor their prices or digital coupons.
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April 2024 by Angela Gazzara
Long time staff are still the rudest. Because they're unionized and have tenure they think they can treat customers badly- and they do bcuz they face no consequences. Sad that we keep paying their salary and they're too ignorant to appreciate that.
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April 2024 by Sam N
This Smiths has some of the most judgmental and rude staff I’ve ever come across. Greg in the Nutrition department is absolutely condescending, rude and unhelpful. They have crates and bins everywhere you can’t even walk. Try and avoid this location if you can because you’ll receive horrible customer service.
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November 2023 by Patricia White
Everytime you go you have to try and get around stockers and stockers carts, crates of food in front of freezer sections etc. Pre-Covid things were evidently stocked at night to prevent impacting customers trying to shop. Now there are stockers carts everywhere and some isles can’t even be gone down with a cart! Today same issues and now another added issue, cans of food sitting on the floor below shelves and no one is stocking them so now another impass. Ugh! I’m looking for another store to shop in!
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October 2023 by Lorri Michalek
Cecilia was an amazing shopper!! I only chose the delivery option because my dog had no more food & I couldn't get to the store. In the middle of the shopping, she was able to switch my cat food ( my cat still had food) for dog food ( he didn't have anything for dinner!!) I ordered it, but it didn't show up. She allowed me to switch it out!! & I am so grateful!!! I work 7 days a week!! I am so tired!! & she helped me so much!! SHE DESERVES A RAISE!!
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October 2023 by Jack Strayer
I was in awe with this store. It was very clean, everything was stocked military straight. The prices were competitive and the cashiers were very friendly as was everyone I had contact with. My groceries were bagged promptly. I'm not sure if I have ever been in a store that impressed me like this store has anywhere in the USA. Not kidding.
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October 2023 by Theresa Leyba
To the girl and anyone working self check out. You work in customer service, I did it for years and you are horrific at it. If a customer spills a jar of pickles, it breaks while they are checking out, the good customer service act would have been getting me another jar of pickles. So thank you not even doing your basic job. Had to stop at Albertsons for pickles, thank you Albertsons for your great customer service.
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September 2023 by Andy Ramirez
Okay place just make sure you have your ID out long before you get to the register if the security is around because he likes to hover over you like you're stealing.
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September 2023 by Catalina Reyes
Walked up and was reading the MANY signs stating this Smiths closed "until further notice" when a security guy & employee exited the store in front of me. He rudely barked, "THE STORE IS CLOSED" even though I was standing inches in front of a freestanding sign to that effect and had obviously been reading it. I pointed out my capacity to read and asked if he could tell me anything about why the shut-down. He snapped, "NO, I CAN'T!!," and the employee standing next to him did nothing to correct his tone, apologize, or supply any insight as to when if ever this location will reopen – in fact she remained completely silent.Here's a news flash, Smiths: An unadvertised 'closure' "until further notice" doesn't mean Open Season on dissing previously uninformed people who've expended their time and gas showing up in good faith trying to _Give You Money_.
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September 2023 by SNL
Do not go here. Joe, an employee is hostile and dangerous. The security guard empowered inappropriately empowered him. Watch your back if you are a woman. I believe 100% those cowards would not have bullied a man. Management was contacted multiple times and they NEVER RESPONDED!No wonder their store is closed! As bad as it gets.
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August 2023 by No Name
Do not go here. No one helps. Several people watched me drop my things and employee told me it was my fault for not grabbing a cart. Then when I called her for help, she threw an attitude. The manager 100% backed her up and even went as far as to make fun of my purple hair. I'm having my prescriptions moved. I will never go here again. Hopefully they will shut down like all the other businesses that forgot how to treat customers. I am the customer.
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August 2023 by Tonia Sandoval
The store by la cueva high school love shopping there. I shop there a lot. Today was very shocking and disappointing. Me and my 6 year old son were accused of not paying for candy that my son put in his pocket it was the first thing my boy rang up. This clerk with back and colored hair short heavy stock at self serve ran up to me as if I had committed a crime. This lady has seen me in this store everytime I come in. I have always paid for my stuff. I have never felt so attacked like that in my life. Something should be done about how to approach people and not profile them just because of our appearance. Very disappointed.
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August 2023 by Anna D.
Honestly this might be the best smith in town! The always have great sales and clearance items. My favorite clearance items are the flowers I rehome. This last time I bought a cute bouquet for less than a buck! What a steal! Hands down to Kim at the checkout who has a positive attitude and so loving to my child. Everyone here has always provided excellent customer service. I was disappointed they closed the seafood stand to order. However, now they have them packaged and ready to grab. Overall the store is neat and clean. Highly recommend this smith if you want excellent customer service.
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June 2023 by Michele Gomez
This is a great store. I go there quite frequently throughout the week. I'm giving it one star because after I checked out and was already out at my car, the lady overseeing self checkout came out shouting in front of everyone that I didn't ring up the sprites and chicken iny basket. I kindly pointed out where the items were on the receipt that she brought out with her. I've never been treated in such a way. I feel that as often as I visit the store, this employee should recognize me. I go there a lot and don't appreciate being falsely accused and having my reputation defiled. The employee made a scene and there are coworkers and patients of mine who shop there as well. I feel that because of my husband's appearance, we were profiled and treated this way as a result because we have always paid for everything and have never acted suspiciously or been a problem if any kind. I am quite shocked at the experience.