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November 2022 by Tracy J.
I never write these reviews but I am so impressed with this bank. I have only been to the Albuquerque branch, but it's what the old-fashioned banks used to be like and what the modern ones should be. There's a beautiful lobby, lovely artwork, tasteful furnishings, three teller bays, several open office spaces, a great staircase, a boardroom and a terrific waiting/conference area. The employees are very well-trained and pleasant. I enjoy going to this bank! My husband was a long-time executive banker with Sunwest and I deserted B of A after his death to put all my accounts with SWCB.
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July 2022 by Angela H.
The Mora branch is filled with cold and uncaring employees. I recently stopped in to have a paper notarized for a fire claim. The response was, "No account, no notary". I offered to pay, still "No". My family has lived in the area for at least a 100 years. This year with the fire, evacuations, fear and destruction any one would think it would bring the communtiy closer together, well Southwest Capital doesn't. The court house is closed on Fridays so I was forced to make a 60 mile round trip for a notary. My advice is anyone considering an account is to go anywhere else.
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July 2022 by Mrs T
Tried to open a business account 2.5 months ago. Sent in all my information including ssn's and personal information (something that I am uncomfortable with but it was a requirement from the bank). Haven't heard anything. Cullen Monaco has never reached out to us, no response to the multiple emails and phone calls. Disappointed that such a grand looking and professional acting bank could act so unprofessionally. We are a small business in a competitive market and only have so many banks that we can actually open an account with. I would have hoped that a local company (?) would support local companies. I would say do not bank here but apparently they won't even let you...
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March 2022 by Brittan (MadTetch505)
This place sucks... This bank is not for working class people its more like a commercial bank and the personal accounts have absolutely absurd fees. $.35 every time you use your debit card among other fees here and there and a hidden fee over there. The staff is lazy and not customer service oriented, this place wont last long here in Abq.
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February 2022 by Brittan Piatt (MadTetch505)
This place sucks... This bank is not for working class people its more like a commercial bank and the personal accounts have absolutely absurd fees. $.35 every time you use your debit card among other fees here and there and a hidden fee over there. The staff is lazy and not customer service oriented, this place wont last long here in Abq.
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April 2021 by Sara Harmon
I rarely feel the need to leave bad reviews but you guys really need to figure out how to improve your online banking. It's down at least once a week, sometimes you can't log in at all and other times you can log in but there is a problem loading balances or transactions. What's the point? It's then down for hours. I know you can't expect things to work 100% of the time but I do not experience this kind of downtime with any other bank.
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March 2021 by Alex Bernitsky
Absolutely most beautiful bank I’ve ever seen and by far the best in-person experience I’ve had at a bank, and I’ve loved too love and becaus with a institutions. BUT in our current world, it is UNACCEPTABLE to have such bad online customer interface. This is the only business institution (including banks, trading platforms, retail businesses, insurance companies, even froyo stands,) I’ve never experienced constant CONSTANT server/online technical failures. I trusted them with my money, but at least one day a month I let really
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May 2020 by Tracy Venturi
Local banking - what could be better! Appreciate that relationships matter and the home town charitable support!
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November 2019 by D Stoffel
It's a bank...
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November 2019 by Donna Chavez
Worst bank in the universe!!!!
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August 2019 by Yudith Parra
I started an account about 2weeks ago very friendly but for some reason its taking forever to get my money transferred, it's stressful to not be able to use my money that my boyfriend send me, i need it
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September 2018 by Y D. K.
I wont recommend that bank to any of my family or friends.
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September 2018 by Keith Allen West
They are amazing working with business owners!
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October 2017 by Fax All Purpose Funding
Worst Bank Ever. The commercial lending department is nothing more than people who make hard money loans and try to "loan to own." They tell you a rate and then loan docs come and then it's much higher they hope you default so they can take your property. Antoinette Fernandez has no knowledge of loans or customer services. She is very unprofessional. Don't use this bank.
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July 2017 by Luke Davis
Very friendly tellers, however they just don't run a tight ship here. Within a few weeks of opening an account, they revamped their banking app and online interface, which essentially booted everyone off and you had to "re-enroll"... This wasn't intuitive or easy. They charge for little things and maintenance of the accounts...(most banks do) and if you need help (a duplicate statement or other things not handled by a teller), you will have to wait. And wait. And wait. To see a banker. Even if the place is deserted (which it is due to ART construction). That said, the waiting room is very nice, but who's got time for that? Not me. Moved over to U.S. Bank and the difference is night and day. Southwest Capital just isn't a convenient place to bank.
