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October 2023 by Orlando Valles
I started from scratch getting outfitted to start skiing again after many years. Had the good fortune of having KAYLEIGH help me from buying skis, fitting boots, attire and everything in between! KAYLEIGH is a rare combination of technical expertise and customer service. Highly recommend the shop to start with and ask for her so you can be sure to have everything you need, without "up-selling" and an awesome shopping experience. I am grateful for her help and service.
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October 2023 by Steve Bickle
McGregor assisted us in purchasing new ski equipment for our son. His knowledge and people skills are first rate. He spent a good amount of time assisting my son to insure he found the best pair of ski boots for his foot size and shape. Great experience. Nice to show up at a local retailer and receive such great customer service.
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October 2023 by Boo Abrams-Bickel
I have been a Sport Systems customer for years. We have taken advantage of the season ski lease for our growing son for many of those years. The time has come for my son to get his own equipment. I was absolutely blown away by the education I received today from McGregor. He was beyond knowledgeable in assisting us in finding the best ski boots for my my kiddos foot and then showing us a variety of ski options for the type of skier my son is. Could not have scripted a better experience!THANK YOU!
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September 2023 by bodie tree
Tommy, the $12 an hour bike shop manager, poorly represents what this shop is really about. It's clear he doesn't know what he wants to do when he grows up. It seems like he actually doesn't care either. The bike shop is average, but poorly represented by someone who clearly needs to go back to fast food and work in the back until he can learn some people skills and management techniques. There are much better shops in town that carry specialized as well as a wider selection. There are also Shops that have grown men with social skills and knowledge about the bikes they sell. Save your money and time, pass this place up.
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September 2023 by Marcellea
McGregor is a great boot fitter. He was very patient, knowledgeable and thorough. I tried on numerous pairs of AT boots before deciding on the perfect pair. He offered guidance through out the process. He then got me set up with some new mogul skis and matched internet pricing. He provided the great customer service for which Sport Systems is known. Thanks, McGregor!
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August 2023 by M Baca
Arrogant and condescending attitudes by some of the workers. I’ve tried multiple times to like this store, but I’m done with them. I don’t need to be corrected by the pronunciation police (long hair and unshaven beard in bike shop), and told how you are the “largest bike shop in NM” therefore “don’t have to match anyone else’s price” (bleached blond hair). I shop here year round, and have never had an issue from the departments upstairs.Unfortunately I’m done with this place. I will go elsewhere, or order from the internet.
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July 2023 by Patric Greene
Friendly staff but very disappointed with the bike mechanics they carried out. Brought bike in for MTB brakes to be bled and adjusted as they were a 6/10. After getting the bike back and rode around car park they were a 2/10... Went back inside and was told they just need bedding in. So I left and spent 20 minutes bedding them in at home but still no better. Can't understand how they let the bike leave the shop like this. Won't be using their service again.
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July 2023 by Tom H
Big thanks to Thomas in the bike shop for helping with an ebike purchase. He took the time to compare bike angles/measurements & set me up on two different sized bikes. He then encouraged me to take multiple rips on the test track to get a better feel for the bikes. Thomas also installed Cush Core inserts for the bike I ended up purchasing. Thanks also to Caleb and David Green, for helping me customize my order and for taking care of faulty components straight away. (Faulty components were not caused by the bike shop, but they took care of it.)
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June 2023 by SE C
I had a great experience with boot fitting at Sport System. I got some new AT boots and the overlap was hitting a spot of my foot which was making my foot numb. It was a weird placement and I was concerned it would be unfixable. Luckily I went to sport systems and MacGregor hooked me up. We worked together to problem solve the issue and I'm now confident to hit the backcountry and not have a numb foot, much ideal for skiing!! They also have a great ski and boot selection and the skis are still out even in the off season. Highly recommended.
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June 2023 by Drew Olmsted
I don't know how the reviews are so high. Bought a bike there. The bike was only 2k. Wanted to get a bike fit from the "pro" that used to be there. Would not return the calls. If I had spent 5-10k and wore some cute little tights, probably would have been taken serious. If you don't look the part here these people will do whatever they can to avoid you in the store.After some years of owning the bike and riding the tires off of it, I took it in for a tune up. I had been doing this myself but I wanted a real bike tech to go through it. Can't remember the cost but I paid extra for...something. Went to pick the bike up, tires were just barely inflated. Stem was crooked, not in the correct position. That was so glaringly obvious I dont know how the clown didn't realize that. Then, I get the bike home, the front tire falls off! It wasn't tightened down at all. Will NOT go back.
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May 2023 by Carlos Salazar
Worst customer service, worst professionalism, worse expectation, said I would never recommend this place for your bike needs. I was told that my bike would be fixed by a certain date. Their excuse was they were waiting on tubes to be sent. My bike sat there five days without any service, they could’ve patched my current tubes until the parts came in to get my bike to work . Would not recommend at all . Had one flat left with 2 FLAT TIRES and a missing front end cap. After placing the blame on myself and where I purchased the bike , I finally was able to get in contact with a general manager whom is helping me find the missing end cap . Unfortunately now it looks like I now have to wait for a new end cap, which can’t be found so it needs to be ordered from the manufacture. This is a Mess . I wish this on no one. Sucks bad. Btw the this is noReflection on any of the ski shop . They are amazing . Just won’t recommend their bike shop based of this experience
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April 2023 by Hunter G.
First and last time coming here. Walked in wanting to take a look at a hardy mountain bike in the $700 range. Walked downstairs where I saw plenty of employees walking around and just doing their job. 2 other people walked down (white people) and were immidietly asked if they needed help or if they needed anything at all. Me being a brown person was not asked once if I needed helped. I walked for about 10 minutes looking at every single bike in the downstairs area but not one employee asked if I was ok or needed anything. I ended up leaving even though I saw a hando ful of mountain bikes I liked. Will never come back to this racist place again.
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April 2023 by Candace Myers
McGregor did a fabulous job tuning up my new ski boots. Go to this store. You will not regret it, everyone is helpful and friendly! They have some good sales, too. Candy Myers
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April 2023 by Joseph Wade
I bought two bikes here a week ago, and my experience was very good. They price matched the cost of the bikes online. I bought my bike on a Saturday, and they had to assemble and the bikes were ready on Sunday. The man giving us the bike was very helpful, and gave us great tips as relatively new bikers. He told me the proper way to take the wheels off, how to have proper bike posture and proper seat height. They went above any beyond helping us, so much so that I am very glad I bought a bike in person here instead of buying one online instead.
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March 2023 by Christopher Boren
Just bought my first set of downhill skis from Sports Systems and the staff was AWESOME. McGregor helped me pick out boots, fitted them to my feet and then helped with skis and poles. He was extremely knowledgeable and helpful. Mike in the shop was also nice enough to expedite the complementary tune up they do for new skis so I can take them out skiing this weekend. Great staff, great experience - I highly recommend!