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March 2024 by Alyssa Gallegos
Came to this location when switching from Verizon to T-Mobile. Everyone was extremely helpful and knowledgeable! I’ve been with T Mobile for 2 years now, and recently upgraded mine and my sisters phone. I am not in NM due to military obligations - but ordered my sisters phone to be picked up at this location. Jacob was extremely helpful in assisting me with what we needed to do to ensure she could pick up the phone without any hiccups. It was such a nice relief having someone as friendly and knowledgeable as Jacob, takes one thing off my to do list!
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February 2024 by Johnny Eastwood
Worthless manager and staff. Went in to buy a watch and they had no idea what promotions were available. After they finally figured out what they had and I purchased but I will order off line in the future. Terrible customer service.
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December 2023 by Keith McWilliams
I am avoiding this store from now on. My experience switching from Verizon to T Mobile has been a nightmare. It's taken half a dozen calls to online T Mobile support to fix what this store messed up.1) My new watch lines were having esim issues because the store tied them to the wrong numbers. Our new phones wouldn't work because their lines were suspended for some reason. Took 3 hours one night on phone support to solve.2) For our trade in device all the information from T Mobile stated to bring the phone into the store within 30 says, however the store employees failed to mention you can't bring it into the store at all and have to ship it out yourself.3) The employee at this store set us up for autopay but failed to mention that discounted rates don't apply to credit card auto pay. My first bills were inflated and cost more than we were promised until we were able to make the correction.4) They don't tell you that there are a ton of hoops to receive the virtual mastercard rebates for changing providers. Once our rebates were approved, there is a website to redeem the cards, which doesn't work. Now I have to call a number to try to get my rebates. I wouldn't ever have received them if I didn't call 611 to ask about how the heck to get my rebate cards.5) The employees closed the store 10 minutes early when I stopped by to resolve issues on my way home from work. The doors were locked and gates up, and the next morning the employee lied to me stating they were there and that they definitely didn't close before closing time. I have proof that I arrived within their operating hours.Overall this store gave a first impression of amazing deals and customer service, which quickly faded to incompetency and rudeness by the time they made their sales.
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December 2023 by GEO TAP
Too long of a wait everytime just to replace screen protector with t-mobiles expensive insurance. ?
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October 2023 by J Pokakaa
I ordered a Apple Watch online and had to go I. Several times to get it straight because one employee didn’t know her job. I went back to correct the issue and was there for almost 2 hours. I will just have my item mailed to me next time.
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August 2023 by Erika Armijo
Carlos was the associate who helped us and he is phenomenal!! He helped me, my husband and mother in law all get into a phone and gave us every promotion he could to make sure we were satisified! Not to mention he is so patient, especially with the amount of time he spent with us and the thousand changes of mind we had. He kept it all professional and was very thorough in his job. If you are going down here for any service get Carlos!!
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August 2023 by Bee F
Came in 07/25/2023 to buy a new phone SE and was met with such a kind and uplifting staff member. It was 105 degrees out but KAT was cheery and helpful. Helped me pick out red iPhone SE and the perfect case and had us in and out swiftly. Only coming to this T-Mobile in the future because of KAT excellent service she shines so brightly someone should give her a raise ? thanks girly!
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August 2023 by Jeffrey Lusk
They got my Ipad pro+5G E Sim set up no problem but one of the ladies in there needs to learn to have more understanding and less condescension when it comes to older customers who have forgotten their passwords.Don't remember a name. Long brown hair.Got me locked out of my Ipad for 2 weeks for too many tries on passwords.Thanks heaps.
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July 2023 by Dakota Murray
I only come to this t moble store it’s great but I always try to get Carlos he is awesome!
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June 2023 by Christopher Howard
We came in on Saturday the 10th of June and was helped by Kat, and she was super helpful - thank you Kat!!
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March 2023 by James Michael Freeman
This is not a kind T Mobile store. There is a long wait to conduct any business at this store. Someone is walking around putting names on a list while a couple of other people are servicing the list. I had recently changed my home internet service and just needed to turn in my home router. While giving my name for the list I was told it would be 30- 35 to get any service. I do not understand why I had to be put on a list to do something so basic as turning in hardware. After about 30 minutes I was attended to. The guy was very rude. He asked to see my identification and go no explanation why that was necessary to turn in the hardware. He kept having to leave to check skus and imeis even though I had all that documentation. This service was so bad I almost canceled my 2 cell lines that I have had for many years with T mobile. I love their coverage in Albuquerque, New Mexico, but I would avoid this store at all costs.
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March 2023 by Paula Gabay
Gabrielle was wonderful. He helped me fix messages on my phone and voicemail.
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February 2023 by Michael Duran
Walked in got greeted immediately by a wonderful rep. I knew what I wanted and they had one left. I paid for it and set it up. I was there for about 15 minutes. Great job TMobile
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January 2023 by Sandra Kutarnia
I want to give Christian a big "shout out" for his customer service by phone with me today. I need to replace the screen protector on a two year old phone, and had called another TMobile store to see if they could do this for me. That other store was unprofessional and uncaring in their response. So I called the Uptown store and spoke with Christian who told me he could order a protector for my phone and have it sent to me. He also offered to apply it once it arrives. Great customer service! And a wonderful demeanor.
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December 2022 by Ambrose Ashley
Was paying my bill, young female worker wasn't Helpful !! So always go to another _ business to Get a Better Welcome...
