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November 2023 by Machu P.
I found Mark to be condescending and unhelpful.I figured out my own policy in a shorter amount of time, and got better coverage for a far better price than he was able to do.Unpleasant man to deal with- when you're in the people business, you should have at least a few people skills.Takes things personally. Just has an unpleasant attitude in general.You're better off finding your own insurance quotes.
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March 2023 by Mojo's 505
Barry, he crushes the competition. Best prices in town. Friendly, professional, and honest. 10 star out of 5.
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February 2023 by Ricky Dean Bostic
Barry was so helpful to me.
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September 2022 by David Aguirre
I have been a customer for 5 yrs and Sunset insurance has been very helpful every time I have a question or problem. Thank you guys
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September 2022 by Michaye Lowis
This is the third insurance brokerage company I've worked with since living in 3 different states and by far the worst experience I've had. Very unprofessional and disorganized. I only worked with Mark so I can't vouch for the other partner but I was less than impressed with my interactions with him. I really like working with brokerage companies but it was not worth it while living in New Mexico. I have since moved from NM and have been in partnership with one of our previous brokerage companies and the difference between this one and Sunset Insurance is glaringly different. Seriously night and day. Unfortunately this has been the case with a multitude of companies since leaving New Mexico (doctors offices, health insurance, etc.). During several different conversations with Mark when dealing with coverages, renewal, and price comparisons from different providers, I felt like I knew more than him and had to remind him of things that he should have known. Whenever we talked on the phone or emailed back and forth, he was rash and very messy. Never had his facts straight and didn't collect all the info he needed from the start which led to 3-4 calls from him to me to keep asking questions that could have been solved in one go-around. This last renewal was the final straw and I was so happy to relocate to a different state just in time to work with a different brokerage and it's been the biggest relief and positive transition. This is only my second google review I've ever written but wanted to provide my experience because the other reviews paint a much different picture than what I had
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September 2022 by Jr Rivera
I have been with sunset insurance for three years already, was referred by a friend on there service and rates.Mark has been great with his service any time I have a issue or something needs to be updated he always informs me!
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September 2022 by Steve
The guy I talked to was rude and disrespectful. He refused to listen and didn't offer any real help. I have had a homeowners policy through them for years and when I needed help -- only time I've ever needed help -- he acted like I was wasting his time. He kept talking over me, he wouldn't listen to my concerns, he pretty much told me I needed to deal with it myself. I've never been treated so poorly by an insurance agent.
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September 2022 by Amy Dubuque
They are knowledgeable, but I had insurance with safeco from an agent here and when I found a place with cheaper insurance the agent didn't cancel the payment and money got taken out. I needed that money for my mortgage so it put me negative and now will be late for my mortgage. Really messed everything up. I called safeco and they said it was because the agent canceled the insurance but not the payment.
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September 2022 by Ray Powers
I have been working with Sunset Insurance for Over 10 yes now and the customer service has been above and beyond thank you Mark Ogas for all your help and exceptional services.
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September 2022 by Dante Padilla
Barry and Mark are amazing, they are always so helpful, and we appreciate everything they have done for capital construction.
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September 2022 by Terri Huber
I have worked with Mark and Barry, both very knowledgeable and experienced and helpful.I highly recommend this agency.
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September 2021 by MerryChristmas Claus
Yes, Santa Claus must insure the sleigh, just as you must insure your vehicle! We contacted Mark on Friday afternoon after we moved to Albuquerque from Omaha, NE. We needed renters insurance and auto insurance. We wanted a local agent, not a place with a phone number in ABQ but an office in Texas or Arizona! I spoke to Mark and over the course of Friday afternoon until Saturday mid-afternoon, we must have spoken a dozen times. I am not your typical insurance customer as I know exactly what I want, what companies i want bids from and I care more about service than dollars. But price matters, too.Mark prepared the bids I wanted with the deductibles and added extras I care about and we finalized the policy a few minutes ago. It is so much more important to have an agent who knows your neighborhood better than you do! He knows more about crime rates and averages than you do. His office is just a few blocks from where I live and he was totally prepared with the policies I needed and the companies I wanted to deal with. Sometimes you just don't go with the cheapest policy because for $30-60 more a year you have better service. Mark knows this. Everything you need in an insurance agent. thanks, Mark, from Santa and MerryChristmas Claus.
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September 2021 by Sandra Archuleta
Sunset Insurance what a great place not only was Mark Ogas personable he processed the insurance I needed & wanted quickly and efficiently & at a great price what more could I ask for they are AWESOME!!!I am so glad that I meet these wonderful people
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September 2020 by Elite Carriers LLC
Incredibly knowledgeable and helpful!We've been working with Mark for our commercial policy and he has been great to us. He has helped us make changes and updates to our policies that reflect our current operations and we have seen significant premium decreases.We feel taken care and are looking forward to continuing to work with Sunset.
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September 2020 by Katie Kaveny
They we're nothing but professional. Mark went out of his way to find me the most competitive rate for home owner insurance and was such a delight to work with. Would definitely use again. Highly recommend.