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December 2023 by Christina Nimmo
We were pleasantly surprised by how much we enjoyed our stay here. Reading some of the negative reviews had me a bit insure before we arrived. Upon arrival, the person working the front desk greeted us and quickly checked us in. Our room was great- clean, spacious and comfortable. We even got a courtesy call from the front desk to make sure we had everything we needed. The $10 dog fee was great and our pup felt comfortable there. The shower was clean and water pressure good. Bed was very comfortable and clean. I’d say if anything, the biggest con was the thin walls / ceiling but it didn’t bother us at all. We left super early to hit the road so didn’t experience the free breakfast. Overall, a great value for the price we paid and would 100% stay there again.
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December 2023 by Rozzie Lucy
Despite winter, pool was nice! The breakfast was good, maybe a little crowded. Staff was kind. The area is convenient
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December 2023 by Allan Lacson
Room rate is an excellent value. We are here as a rest stop to our destination. Cheapest hotel in a fifty mile radius. I highly suggest that you stop here if you just require the basic room ie a place to sleep, shower, and rest.Their free breakfast is good too.Rooms: Rooms are so so. Sort of run down but for the price, can’t beat it.Food & drinks: Breakfast is great. Always warm and filling!
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December 2023 by george mitchell
Location is not great, reminds me of east Portland. Lady upfront was nice, but no ev charging as stated, and had bedbugs. Trying to not refund my stay. Glad I scheduled with expedia to fight for me. Also pool looks rather dirty and not clean like the
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December 2023 by C B
Perfectly satisfactory accommodations and service for what you pay. Clean rooms, friendly staff. No complaints other than the noisy tractor trailers at night. I heard one that struck a nearby pot hole so hard, it felt like the whole ground shook, followed by a group of guys cheering in German. Might've been from some business nearby, idk.
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November 2023 by Stephen Procter
This is one of the better value hotels in Albuquerque.Pros1. Breakfast means bacon & eggs, plus cereal, oatmeal, juice, etc.2. Rooms are cleaned every day.Cons1. Bathroom grout needs a really good clean2. Bedside lamp USB recharging ports not workingIf it wasn't for the fact that I had to drive 14 miles to work across town, I would still be there.
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November 2023 by Cara Hinton-Arvizo
Nice rooms for the price. Easy access to freeway. Its quiet ? . The I door pool and jacuzzi is a plus☆ Very polite and helpful front desk.
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November 2023 by Janelle Rivera
Staff was friendly, breakfast was delicious and the price is decent. The rooms were nice just a bit old but very clean.
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November 2023 by G S
Its convenient to parts of town, but people are NOISY and unconcerned about others. Reserved handicap accessible room, had rails in bathroom but no shower stool to sit on. Arrived s little after 330 room not ready till 4, very inconvenient. Breakfast was ok,the electric outlets on bedside lamps do not work or the USB
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October 2023 by D P
On the positive side, the bed and pillows were good and the location was good for getting to the ballon festival. On the negative side, the hotel needs to be updated. Room was not serviced with expected amenities such as coffee, ice bucket, coffee maker broken, as such, we had to locate personnel to get us these things. Food service area was very small and not able to comfortably accommodate patrons with a table/chair however, there was a bar type area. Still, patrons spilled into the small lobby. The washer /dryer were not operable which didn’t affect us but might affect people who need it. There was no elevator. I have now learned to ask about elevators.
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September 2023 by Victor Melendez
This place is a good in the ground. Best Western should have never placed their name on this rundown place. You honestly feel like you're going to be mugged in the parking lot. The front desk doesn't even know the customer service number for Best Western. I had to give it to her.
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September 2023 by Troy Delfs
Rooms were quiet. Bed and pillows were comfortable. Pet friendly. Only a couple issues. Night time security lighting on the East side have only 50% of the lights working which limits security for your parked vehicle as it is dark and is the only pet area. Dryer was inoperative and has been for more than two weeks. The only vending machine was also inoperative.
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September 2023 by Shelley Roberts
The place is old and worn out, but appeared clean and you can see they are attempting to remodel. We were unexpectedly charged a deposit even though I'd called the day before to be sure we wouldn't have any problems. The pool wasn't heated, it was on the cold side and the hot tub looks old and has lots of hair in it like it hasn't been cleaned. There were feathers in the pool!? I wasn't happy with having to pay a deposit after already paying up front for 2 nights and that was non-refundable. We left without staying the second night. I DO NOT recommend this motel.
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August 2023 by D B
Breakfast was subpar. I had sour milk one day. The coffee was 50/50 it would be filled and hot. Same food for a week. The waffles were the only thing that tasted good. The shower sounded like it was about to fall through the floor. You could hear when your neighbors were in the shower. The cable and Internet worked some of the time. It was more just a place to lay your head after sight seeing all day.
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August 2023 by Bobby Fuller
Woke up to bed bug bites. Looked under the bed skirt and found one crawling. Should have looked earlier. Was woken up in the middle of the night by the sound of someone trying to get in my room. Turns out that the desk attendant tried to check someone else into our room. She had moved us from an earlier room because when we tried to open the curtains, the entire curtain rod fell from the ceiling. That was my first and last stay at a SureStay property. I lost a lot of respect for the Best Western brand. I appreciate the ease that a refund was issued when I spoke to the morning desk attendant.
