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February 2024 by Rachel Gonzales
I was very offended with one of there employees I wished I would have gotten her name but she is a very rude little girl that needs some communication lessons. This use to be my favorite store but after today she pissed me off , I understand about this COVID19 PANDEMIC and how they have rules and I will follow the rules but when someone acts like I'm the only one that they need to be cautious with and treat you like ur contagious that would piss anyone off.And I'm a person that is very cautious with everything and I make sure I have my hand sanitizers and mask on at all times so I do now that when a person treats anyone the way she did is not right at all .But either than that the store is great and I would have given them 5 stars and more . I never had a problem until today so I'll have to find another store with employees that treat everyone the way they would like to be treated with some respect.
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January 2024 by Gio Vaquera
Excellent service, very efficient in customer service and very friendly
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January 2024 by Ali Alawadhi
Really nice helpful people there, they will provide you with what you need. They know their stuff. Always ask them questions so they can clarify how their cellular plans work.
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January 2024 by Sherry Ulibarri
Great customer service! I Went in and Valerie helped me out with my new phone that was locked and she took care of the problem in minutes. I had previously gone to the one on Menaul and they didn't want to help. Thank you Valerie!
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January 2024 by Rebecca Brown
I've been to the one on San Mateo / Lomas and the one here in Howard Beach, NYC and the one in Jamaica, Queens (NYC also) and every single time I go into one, they are the BEST people to deal with, they know how to treat their customers!!! ???
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December 2023 by Kristen Apodaca
Juan was so helpful and patient
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November 2023 by Guillermo Loubriel
Steven did a great job. My phone needed to be charged wirelessly in order to transfer data to a new phone and he took care of everything.
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October 2023 by Eva Yambao
Recently, I lost my phone and it got stolen. Unfortunately , I had trouble accessing my account, and went into this store for help filing a claim on my phone insurances. One of the T-Mobile staff was very patience and helpful. He went above and beyond through the whole process of accessing my account, and filing the claim. I
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October 2023 by Gary Steve Dunlap (Wonder)
Very busy place at 5pm. They could use a couple more employees there and rethink how to better serve the customer. I needed one item snd waited 35 minutes for a customer service agent to get the charging cable I needed.
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October 2023 by Becca Fusselman
There was a wait time, but the employees were great and acknowledged us and helped us out! Sherman was our sales rep and he was extremely helpful and got us everything we needed and we were ready to go pretty quick after my husband got a new phone and a new watch !
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September 2023 by Warner Junior Coleman
This is where I went After Michael Murphy stole My cellphone Number out of this cell phone I Am using Right now then he had them call the Police Dept on Me WARNER JUNIOR COLEMAN for going there asking for help because of this situation and I have never been Rude to anyone at any T-Mobile Stores And he acted like he was the Store Manager for All T-Mobile Stores And Band me from ever enter a T-Mobile Stores And said the only way I could receive any Help from this point forward was online where he Michael Murphy could control everything. This is about the 5 time h has called the Police department I on me WARNER for nothing but to Help himself at Robbing Me WARNER JUNIOR COLEMAN KOLEMAN FUNDS And he just got Busted in the Netherlands Processing Center Bill Simmons for Banking And Securites in the past 2 weeks ?AND here is hacking me as always and calling the Police department on me WARNER and then put this cell phone number back like I am Crazy and took the number from My NEW Apple cell phone and this is Crazy I can't wait to see the Judge Next week so I can tell HIM All about this person calling himself Michael Murphy or Murphy Michael and Deamon and PAY Pal Corporation BANK CEOs WHO have been Blocked and Robbing me WARNER JUNIOR COLEMAN for 2 Years now.And right now I am going to start moving out some and Finish some of this paperwork for the FBI Department And Attorney GENERAL'S OFFICE and the State Department of America And Canada and the Justice Department of America And Canada and anyone else WHO give a WHOOT !
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August 2023 by Eloy H.
Walked into the store to get phones "new customers". Not even a Acknowledgement of HI someone with be right with you! Nothing for the whole time we was there 15 mins. As other customers came in no one knew who was next, family and I walked out disappointed! Employees have no clue of what good customers service is.
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August 2023 by Michael Korach
Beautiful installation of my new screen protector! Thanks for all your help.
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July 2023 by Luke D
I needed some help with returning equipment and worked with Sherman. What an amazing experience! He was able to solve my issue quickly and went above and beyond to help me out. I can certainly recommend this store because of the help he provided. Thanks!
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July 2023 by Don Wolf
The staff there went out of their way to help me with setting up my new phone. It was great service and professional experience.
