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November 2023 by Tumi M.
The customer service at this T-mobile location is off the hook... The guys here are super friendly and kind. Def come in, there is a lot of parking and its a convenient location.
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October 2023 by Google user
THIS STORE ROCKS!!! We had first gone to the San Mateo/Academy store and walked out due to terrible customer service! As soon as we walked into this store we were greeted by friendly staff who happily explained the different phones! My niece found a great phone that wasn’t even offered at the other location! Highly recommend this T-Mobile location!
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October 2023 by Kim Lee Molina
THIS STORE ROCKS!!! We had first gone to the San Mateo/Academy store and walked out due to terrible customer service! As soon as we walked into this store we were greeted by friendly staff who happily explained the different phones! My niece found a great phone that wasn’t even offered at the other location! Highly recommend this T-Mobile location!
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September 2023 by Monica Griego
The customer service representative was very helpful and took the modem and returned it for me.
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September 2023 by R Thomas
I came in needing help setting up a hot spot. I will be without Wi-Fi but need to work, including zoom meetings, so I had to upgrade my phone to one that could provide a hot spot and upgrade my data plan. I am very confused and ignorant about technology in general and so I had a ton of questions and confusion and was pretty insistent in getting everything correct because it is important to be that it will work the way I need it to. Talia was extremely patient and took her time to explain everything to me while maintaining her politeness, and she was very easy to talk to. I was not looking forward to dealing with the whole process but she made it as painless as possible.
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August 2023 by favian ramos
Worst place ever seems like customer satisfaction has any this places concern after more than being a a customer for ten years and they couldn’t wave a upgrade fee ridiculous.
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June 2023 by Stan Alexander
Great service and selection of phones. T-Mobile is still one of the best of there!
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March 2023 by Bruce T.
I visited the store on San Mateo and Menaul, Saturday, I was fairly distressed because I had lost my phone. Initially the service was excellent, my issues started after I left. I couldn't use my phone. I returned Sunday and was told that I had to visit the Apple store because, all we do is sell them. So i decided to try to see if I could figure it out. I then noticed I had an SOS message on the phone. I found out it was a connectivity issue. I did some troubleshooting and found out it had to be a SIM issue. I returned Monday and after mildly expressing my frustration, the manager asked if I wanted to complain or if I wanted help. In a display of self restraint I was unaware that I had I chilled. I already had the email of the area customer service manager from an earlier display of incompetence and arrogance during an earlier purchase, not at this location. To sum it up I had to visit this location THREE TIMES TO GET MY SIM ACTIVATED. I missed work and they somehow think a $20 credit is supposed to mollify me. I would not recommend this location to anyone. After meeting the manager I see why the level of empathy and concern for the client is abysmal. AVOID THIS STORE.
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March 2023 by james lucero
I dislike writing a review like this. I can't give it less than 1 star. But since there was 1 young man of color who used his head instead of trying to bully and intimidating me. Including the young lady who grabbed my cards out of my hands. Not sure if being white and older has anything to do with it. But no definitely avoid this place.
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March 2023 by Lisa Saulis
They are rude do not even greet you very unpleasant visit will not come back to this store
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February 2023 by Christopher Price
My last visit was quick and painless. Everything went worked out great
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February 2023 by Marie Roeland
They were very good in getting my phone back to where it needed to be.Thanks t mobile
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January 2023 by John d Brogan (JohnnyB)
Surprisingly enough it was painless and for liquid even got to help out a fellow hippie female while I was in there I got a kick out of that
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November 2022 by J C
Came in to switch my SIM card and was taken care of by Edgardo, this man was an absolute pillar of premium service. Thanks man, keep it up. If the rest of the employees here are even half as awesome as him then this store is the best.
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November 2022 by Justin Chavez
I went in to trade my phone in for a Pixel 7Pro and guy with glasses helping me was doing everything in his power not to sell me a phone. He was making it sound way harder than it has to be, throwing out all kinds of numbers. I'm not sure if he was assuming I can not afford to trade in my phone, but the entire experience was discusting and rude.
