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September 2023 by rahima Schmall
Everything about my experience here was bad, It cost me days of work and additional expenses. They did not send the right amount of tile, had to go back. They gave me a box of the wrong tiles. They then ordered others but the warehouse dropped the box and broke all the tiles. They said they would order and send overnight but have not heard anything/. I have now lost four additional days without use of my kitchen,. They did not give me right amount of trim, had to go back and they gave me one that did not match, had to go back. The tiles I bought for the bathroom did not look like the sample, had to pull it out of the bathroom and start all over again, cost additional $800 in labor, $150 in tile and many days, I do not recommend you use this store. In response to the manager - they have done NOTHING to fix this problem, Promised tile overnight, still do not know when it will come.
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September 2023 by Lori Salim
Amazing customer service! Very helpful in finding exactly what I wanted at a reasonable price!I highly recommend The Tile Shop!
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September 2023 by Lisa Lincoln
This is a beautiful store with gorgeous tile I could not find anywhere else. We looked at so many stores for tile, our heads were starting to swim. What really made the store a notch above other stores was Erin Van Nest, assistant manager. She offered amazing help, customer service and friendliness.
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September 2023 by Terri Lohnes
Erin was fabulous. From start to finish she helped with my project, was always available for questions, and provided excellent customer service.
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August 2023 by Marcos V
Although we didn't purchase our tile here, Isaac was very helpful and informative. Much more professional than the big box across the street.
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July 2023 by Larry Rocha
We have purchased great stuff here. What upsets me the most is we picked up 10 boxes of tile this past saturday July 1st paying almost 1400.00. It was totally wrong thing to do for them to turn around a few days later advertising the same for 50% off. Bad business practice folks by far to do that to the consumer and im sure you knew saturday it was going to go on sale. My advice. Hit the Floor Decor next door. Maybe less business tactics as such. I changed my rating to one star in light of the flippid response to my feedback from whomever responded. so its “screw the current customer”.who already invested and. We will”consider” future sales???? My flooring looks great but only because i have great contractors. Tile Shop is not getting any credit either. Poorest of poorest customer service response. Like “ we are sorry there was a fly in your salad but we will make sure no flies are in your next salad. Complete oxy!
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June 2023 by Ruth Striegel
I'm happy to recommend The Tile Shop, and specifically Mayra Corea! Mayra helped me define what I was looking for, spent a lot of time helping me find the right tile, and was totally open to different options when I needed to reduce the cost. Returning unused products was easy. We are very happy with our bathroom remodel!
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June 2023 by Jim Karpinski
Do not buy from this company. Spent 6K on our project and when it was over I had a few stock items I wanted to return. I was told because it had been over two months since I purchased they wouldn’t take it back or give store credit. I have two more projects to do and will be spending my money with their competitor.
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May 2023 by L M.
I was referred to this shop by another tile shop that did not have what I was looking for. ..across the street. I was assisted by ERIN VAN NEST who was FANTASTIC! They have an excellent lovely choice of tiles, unfortunately, they did not have what my heart was set on. She gave me great advise on tile sealer for "pencils" so I bought theirs. Thank you. I had a disastrous experiences another shop in town (RABY HOME SOLUTIONS...AWFUL..read my review) ....and THE TILE SHOP was there to help. I also referred THE TILE SHOP to the business that referred me to the 'other business.' The 'other business' is no longer on their list of referrals but THE TILE SHOP is!!Thank you again!!!
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May 2023 by Henrique Valdovinos
I fell in love with this store. I felt transported to the past. The store is big and intimidating, but all that goes away once you received the help of a very, professional staff member. We're so grateful to Erin Van Nest for her experience, time, dedication to serving us and assisting us in a project that we knew very little about. The selection is impressive and the way is presented makes the decision to purchase from them a lot easier. Thank you Erin so much!!!
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April 2023 by Paula R
I had a great experience shopping at The Tile Shop in Albuquerque. The tile selection is large and varied. The staff are enormously helpful and patient. Everyone. I cannot imagine remodeling my bathroom without their help. The mockup bathroom displays were exactly what I needed to get started.
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March 2023 by Maggie Robinson
I wish I could post 10 stars for quality of this store’s service and top-notch materials! While my project was somewhat unusual- a children’s ceramic mural, Erin, the manager, embraced my project with genuine interest and love for children’s art. At first, I felt overwhelmed with which materials and supplies to purchase, but Erin’s enthusiasm and expertise helped me make the right choice. So many other stores that sell tile products may have lots of stuff but lack the personal connection;The Tile Shop has both in abundance!
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March 2023 by Sam Innis
So amazing. My husband came in to get some supplies to fix a project on our home that a contractor screwed up. The contractor told us it would take 5 days for the job. After 3 months and many of their mistakes, we decided to do it ourselves. Dominic was so helpful and nice about it, and reassured us that the work the contractor did was unacceptable based on the photos. We took their advice and it all went smoothly. We will be returning when we DIY the next one. After all of that, we needed a little bit of kindness and we were grateful for it.
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February 2023 by Julie Crespy
I have had numerous dealings with them and they are always so helpful. They worked with me on unused product I purchased and helped me choose tile and grout color on several products. Big selection, but small store feel.
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January 2023 by Jeffrey Smith
Anita, Erin and Dominic are real pros. They were so helpful with my Reno projects. Excellent products and fantastic service! You can’t go wrong with these folks!!
