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April 2024 by Siara
Mr.Mel was so helpful and knowledgeable! Not only did he help me pick the best option for my rental, he gave me great directions on how to complete my entire project. He went out of his way multiple times to make sure I had the proper knowledge and equipment to complete my job. If he’s not already the employee of the month, he should be.
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November 2023 by Ruth B.
Ordered an online item for close to $800 in the store. This means there is no way to track the item. (How is that even possible?)Received an email stating my item would be delivered 9 days ago. Didn't show up, I went in in person and was told it would be in no later than 2 days ago. Called 2 days ago, an A.I. system states it is delivered and being prepared for pick up. It has now been 2 days later. They can't locate it in the store. The last service person lied out right "When you place an online order here in the store there is no way to track it ......I see right here that it hasn't been delivered yet."So which part of that is the lie?What an incompetent crew!
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November 2023 by Keith F.
Went there to do a propane exchange. I grabbed a cart put my empty propane bottle into it and went inside to pay for the exchange. I got in line, which was long, and I waited patiently. The cashier looked at me a few times and I saw her take not of the propane bottle in my cart. So after waiting and waiting, I get to register only to be told, "we cannot do an exchange because the key to the cage is lost". Grrrrrrr, what a pisser!
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September 2023 by Ryan T.
I've been a business owner for four years and I'm big on customer service that is very important to me for my business. I have to say by far Susan at customer service was outstanding. Thank you so much Susan for making life a little easier for me. you were a big help. If it was up to me I'd hire you, but I don't think you want to crawl under house crawl spaces to fix residential plumbing issues . thank you ma'am. Your were awesome.
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September 2023 by Brandon P.
Worst customer service I've ever experienced. I will never choose this location over any other home improvement store.
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August 2023 by Christopher M.
Deana save the day helps me out. Saw that I had advice from Harbor freight and literally broke right in front of her. She set me up with a good one and I'm on my way. Thanks again.
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August 2023 by Quixote G.
The selection is average, but I am not extremely happy with the staff. A lot of them don't try to help the customers as much as they need. I understand in certain areas such as hardware and fasteners since there are thousands of different items, and trying to find one specific item isn't always an option. Besides that, if you know what you're looking for and are okay with navigating the store, you'll be perfectly fine.
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June 2023 by Isai V.
Don't like the service here I waited 1 hour just to get something loaded up on my truck
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April 2023 by PHILIP Quintana
Neded a tiller for a few hours. Pleased with the service. The machine was good & very useful. Happy with the price & by returning it early, wasn't charged for all dY.
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February 2023 by Donna S.
I wanted to get more wood pellets for our stove you know to heat the house. The are out of stock because it's a seasonal item. ITS FEBRUARY!!! How are the not carrying something people use for heating when it's still WINTER???!!!!
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January 2023 by Scott H.
Apparently this store does not honor a military veteran discount, I have my VA card on hand for quick reference. I assumed it was just the one woman working the register, but apparently it's the stores policy as told by customer service. This was a first for me. The other Home Depot stores in Albuquerque are proactive at discounting veterans, Lowe's, Ace Hardware, Harbor freight, they honor and proactively ask for military discounts. Apparently if you receive a military discount at this particular store, it's the nice people they're rebelling against store policy. I I gotta say this hurts when I found this out!
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December 2022 by James G.
Started a kitchen remodel 3 months ago and still not done! Lots of excuses and apologies but short on actual results.. numerous problems with the design and execution. Absolutely do not use these people if you want results especially in any reasonable time frame!
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November 2022 by Rick H.
we were in the market for a washing machine and went first to Best Buy- terrible service-couldn't get waited on- asked the cashier to send someone-never came. Went to Home Depot and immediately someone came up to us, a young man named Curtis Franklin, and received knowledgeable, polite and efficient service - bought the washer there. We also bought our kitchen appliances there 4 years ago, and again, had a good experience. Oh, also stopped by Lowes, and again, no one waited on us.
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August 2022 by Ranch Gurule
The attendant was very helpful, despite it being last minute, department closing rental.
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June 2022 by Thomas M.
I went in to look for a sun shade that a friend of mine, who could not find it in Phoenix. I found what she wanted and went to customer service to ask about options to have it shipped. Susan was very helpful. Within 10 minutes she was able to order and have it delivered directly to Phoenix with no delivery charge. What an outstanding individual. She is definitely one of a kind.