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December 2023 by Jaime Gallardo
Two guys in the store. No clients but they can’t answer the phone or help.
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November 2023 by Ryan T
I reserved a truck and appliance dolly. When I arrived, the U Haul rep stated that they did not have an appliance dolly. He didn't offer to find one at another location, he just removed it from my contract. If a customer rents a piece of equipment, it is because they need it. A little effort by a customer service person goes a long way. There were two other employees at the counter doing nothing. They could have located another dolly while the first filled out my contract. Better yet, someone could have insured that the reserved equipment was available.
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September 2023 by Shana Smith
Customer service is 100%. The storage units can use some spraying and maybe better moving carts. Other than that I have no complaints. The staff is very courteous and helpful. I will definitely continue doing business @ this location.
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August 2023 by Veronica Monreal
Truck received from this location in central Ave in Albuquerque, NM was completely out of oil and coolant. When I picked up trailer from another location I asked them about the warning signs that were displayed which indicated that the truck was low on oil and coolant and the employee told me “I wouldn’t worry about the signs” and let me go on with my trip. I ended up having to contact roadside assistance and they told me the engine would have blown with how it was running and low oil and coolant. Worst experience ever with U-Haul
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May 2023 by Sabrina Rhinehart
Allows homeless people to stay the night in their units. Even violent ones.
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April 2023 by Joseph Garcia
They allow homeless to camp out around the building and stay in the units all night and day
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January 2023 by Mark Lamb
I was promised the 10’ uhaul that I reserved and then told there were none available so had to pay for an unwanted 15’. I picked this location over others specifically because it said on the website the 10’ was available and that it was guaranteed to be available. Despite saying several times I didn’t want to pay extra for insurance I was charged for insurance, which I caught and requested be corrected (it was). The vehicle itself drove poorly and seemed like it desperately needed maintenance. I brought it back 30 minutes early and filled it up at a gas station to close to half full (how I got it) and asked if I needed to do anything else. I was told I was all good and then charged $10 for 2 additional gallons - I would have taken it back to a gas station with my remaining 30 minutes rather than be charged extra, but was not given that opportunity. I will not be coming back here and would discourage others from coming here.
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November 2022 by Marsha Petry
Wow... I'm traveling thru ABQ and I Called to see if they can fill RV propane tank since they actually display a photo of a propane fill setup... No answer, no keypad selection to get a store employee - via the phone all you can do is make /change rental reservations. I stayed on hold until they said "20 minute wait". I don't get what is going on in stores these days but I can see why customer service is no longer advertised.
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November 2022 by Marsha
Wow... I'm traveling thru ABQ and I Called to see if they can fill RV propane tank since they actually display a photo of a propane fill setup... No answer, no keypad selection to get a store employee - via the phone all you can do is make /change rental reservations. I stayed on hold until they said "20 minute wait". I don't get what is going on in stores these days but I can see why customer service is no longer advertised.
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October 2022 by free him
Moved cross-country and rented a storage unit here because Uhaul offered the first month free with the rental of a truck. Got here, they canceled my reservation, made a new reservation, claimed they never heard of such a promotion, then charged me for my first month's rent and the second month within two weeks because I had allegedly reserved the unit as soon as I rented the truck - even though none of my stuff was here.Don't rent here. It's a skeezy area anyway. If you don't need climate control, rent at Golden Target or Extra Space.
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September 2022 by Jorge Nuñez
Honestly I am leaving a bad review because of the San Mateo location but I feel like this location enables the San Mateo location to be terrible. To make it short the San Mateo location screwed me over and lied to me. This location was supposed to be the fix but the trailer I rented had bald tires so on my commute I had to pull over in the rain because the trailer started to hydroplane and pull my car. So they don't care about safety either.
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August 2022 by Steven P.
I've only bought boxes there but I've seen there interactions with other customers. There are very friendly and helpful. The location is not the best and the parking is tight but the friendly staff compensates for the issues. Recommend it.
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August 2022 by Susan Jo
The folks that work here are super nice and I have no complaints with them. My storage unit has been broken into twice in the last three weeks. Stuff stolen, broken and huge messes made. No camera pointed at the units to monitor for break ins. No security fence. I will never use a storage unit again that is in an unsecured area. Locks are easy to break and the metal the walls are made out of apparently is easy to cut through. Very sad about my experience.
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April 2022 by Zach Hines
If you need propane!! Don't go here!! They're $1.50 to $2 more than anywhere in Albuquerque!!! Costco $3.59, Ortega's propane$2.85 U-Haul $4.70? can we say price gouging
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February 2022 by Ricky Adams
Called to verify they fill propane on RVs, yes of course. Got there and they were too lazy to move the little trailer so my RV could get close to the propane. Bye bye.
