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January 2024 by MJB ABQ
Rented a car hauler, process was easy, friendly and professional staff. I would recommend them to anyone.
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November 2023 by Thomas Capasso
The pickup was smooth and the agent was extremely helpful! She suggested a different approach to our specific use case for mileage and it worked out in our favor! Was very happy to have someone knowledgeable and helpful for our rental!
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October 2023 by sidney enterline
“General manager” is a real gem. Has just about zero customer service skills and pretty much always has a bad attitude super unpleasant to deal with. His employees however are awesome. I’d recommend going to the location down the street to avoid him completely.
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September 2023 by Benjimen
I was using the uhual pickup truck as a daily driver as I’m only 20 and unable to rent a proper rental car. My car was in the shop and this was my only option. I had the car for 28ish days before they requested to have it back out of nowhere and stated that if I didn’t return it that very day they’d call my supervisor and report it stolen. The entire time I was making payments and payed the entirety of the gas mileage bill. This was a massive payday for them that only could’ve gotten bigger. I needed the truck for atleast another week but they instead decided to let the truck sit in the lot and collect dust. What a horrible business being ran.
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September 2023 by Christopher Finfrock
Unfriendly customer service. Owner and employees are glued to their phones.After a long wait I left empty handed.
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August 2023 by Geoff Danielson
Waited almost an hour to get to the front of the line for a van that wasn't even ready to go. I had done the necessary ablutions to check in online, but you don't just get to go get your van, the store has to try and up-sell you boxes, assistants, and storage (that you already declined if you did it online).The inside of the store was 85°F, and it takes about 20 minutes for each customer to get through the upsells and contract jargon. Plan for about an hour of waiting if you rent from here.
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August 2023 by Lance Davenport
This location has been my go-to for propane filling for many years. The staff has always been friendly and helpful, even when they are busy. Great job!
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July 2023 by Kaden Cartwright
I rented a truck and some supplies for my move from this location. They were out of the dollies I had reserved, so included 2 of the ones available to buy instead for no extra cost. I love when places make sure you’re taken care of, this was definitely one of those times. Highly recommend this location
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July 2023 by dissonant shadow
they are quick to charge your card with out your consent for services you did not ask for. melissa is quick to hang up on you when ask for a manager. these people are to busy dragging their knuckles and licking windows to resolve any problems. i reported their charge as fraudulent to my bank. avoid this festering septic pit.
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July 2023 by Madisyn Davis
My family and I have been using this storage unit since we have moved here from out of state. We have been slowly bringing everything to our new place. A typical visit is quiet, you can get your business done without anyone bothering you. No elevator, but that’s okay. I enjoy a workout. They do have 2 carts to help you wheel your stuff out. The place is clean. And it has a good amount of parking so you can load your stuff in.Today, I visited for the 3rd time and actually had an interaction with a few staff. They came out to clean, and they left the sliding door open for me, and then offered me to refill my water inside, which I didn’t know they had as an option. So, thank you, guy for letting me go behind the desk for fill my water.
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March 2023 by Elizabeth Beth
Excellent customer service, fast efficient. I would definitely recommend them and rent here again.
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February 2023 by Linda Welsh
We couldn't unload the truck fully the first night, and renting the truck a second day was easy and painless. We couldn't be more thankful!
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February 2023 by Raymen Caldwell
All of the Uhauls in this city suck, went to the first two for propane, they didn’t have any, they referred me to this location last I try to call and no answer, I pull-up and they say they don’t fillup after dark, if your gonna makeup rules post it on your website or answer the phone
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November 2022 by Mario C Coca
The GM Randie was amazing. She took care of all my concerns. Clean and organized facilities
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August 2022 by Kristina Durham
After making an appointment, arriving early, and waiting 30 minutes, it was discovered that everything but the hitch was in stock. Josh very sincerely apologized and worked hard to make up for my loss of time. While the situation was not ideal and I had to come back, Josh made sure to fix the problem as best he could. His professionalism and outstanding customer service reinstated my confidence and loyalty to this business.
