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February 2024 by George S.
I went in to do an international wire system and the member services individual used a system that was for US wires only and then said they couldn't do it as I was missing information (no I wasn't if the international wire system was used). They didn't understand the intermediary banks, etc, and it was clear they didn't know much if anything about wires and I guess didn't have anyone else who knew either. It's hard to believe that these are the people who are managing your accounts. I've way too many bad experiences with their member reps. Not good!
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January 2024 by Monica M.
The guy at the front desk did not provide good customer service. He says words, but he is just going through the motions. Seems like he dislikes his job. I would like to say Chantel, the teller has excellent customer service skills. She is professional, thorough and efficient.
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January 2024 by Arthur F.
Roberto quickly and efficiently was able to direct me to the most economical savings tool available for my funds. He TOOK HIS TIME to answer all my varying questions about USEagle FCU services and rules. I especially appreciate that he took the time to SHOW me how to navigate my USEagle app Thank you! Arthur Fuldauer
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January 2024 by Atilla T.
absolutely the worst institution I have ever dealt with, and I'm a public school teacher. Treated poorly, terrible responsiveness, sketchy call center employee, and I could go on and on
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January 2024 by Bart S.
U.S. Eagle Credit Union made an error on my car loan account after I'd paid it off early. For a small amount left that they didn't tell me about until later, they filed a late payment that took my credit scores way down. US Eagle could have fixed their error with a simple report to the credit bureaus, but they refused. I'll never do business with US Eagle Credit Union again.
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January 2024 by Mario Zaragoza
Roberto T. was such a pleasure to work with. He was very knowledgeable and helpful. We appreciated his willingness to help and very personable. He’s an asset to US Eagle and glad we’re banking with them because of him! Thank you so much Roberto T.
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January 2024 by Cindy Aragon
I was at Irving USEagle branch today and Nathan Pacheco assisted me with my financial needs.he was professionally nice, helpful and very knowledgeable of what he does.he had to navigate through the system to find out what other offers I was qualified in for the new two CD’s I was about to open and Nathan delivered a superb job, CD’s were opened successfully. Left the place feeling great !!
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January 2024 by Johnny jaramillo
I will never leave this bank. They have sent through mail all types of help, like Life Insurance and more.Thank you and Thank you for all the help the staff given to me every time I have a problem. I will stay with this Bank till my time comes. Bless the staff.
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December 2023 by Ricardo Hernandez
Anthony helped us with a pile of checks, that was a real pain, in a very friendly and helpful manner. The next day, did an excellent job assisting my wife with a new account. We were very impressed with both of them at the Irving branch. Thanks, guys!
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December 2023 by Cashandra Cervantes
Nathan Pacheco was a great help, he helped me refinance my car. He made the process stress free and easy. Thank you Nathan for your assistance and having great customer service skills.
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December 2023 by Bruce Molde
Katy Wakefield was very professional and helpful. Your recent online baking update is terrible. Confusing and not very user friendly. Calling the 342-8888 number for customer service is a joke. Put on hold for along time and then have to talk to someone from a third world country who can barely speak English who were not helpful at all. Never will call that number again. Although sometimes inconvenient, I’d rather drive to bank instead where I can talk to someone in person.
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December 2023 by Kialo Winters
The upgrade of your web based system was not timely near Thanksgiving holiday 2023 and during the week of payroll. I had to make a day trip to the city to access my accounts and manually update all accounts with your manager. Paper checks now are scheduled for pick up by my employees who have to adjust their work schedules in time for the holiday.
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December 2023 by Chuck S.
After 34 years, I closed my account here. we bank remotely as there is no branch in our town, and due to the plethora of security updates, I had to drive 3 hours one way to retrieve funds from my account. i was received and granted the funds in a cashiers check as requested and was asked to discuss with a manager to close account. Manager was professional and expressed frustration with the news online banking procedures, however it is obvious they didn't see me closing the account as a loss. so after a couple frustrating days battling the online banking, taking a day off, driving over 350 miles, I now have my money. if you are considering this CU, I would avoid it unless you live in a city with a branch.
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December 2023 by Demian R.
If you really cared about making us wait up to 45 minutes to speak to a rep on the phone (like your recording says), you would give the option to receive a call back. But, instead, you force us to stay on the phone and listen to a recording trying to sell us your products. Seriously, Eagle, this is ridiculous.
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December 2023 by JK E.
Worst bank to work with.I have held off on a negative review because they have some really nice reps working there- but their systems are so untenable, I can't hold off any longer. Currently 3:48pm. I have been on hold since 10:30 am on and off. Literally. I am willing to legally prove this. Our company schedule is - arrive at work and rock paper scissors who gets to be on hold with USEagle FCU. At this point, we even place bets to see if we'll get moved to their "overflow" call center in a developing country. All we want to do is increase our balance so we can move money from the account. It's almost as if USEagle FCU doesn't want you to withdraw your funds. The first time ( after 4 days of 2-hour waits) we were able to speak to a rep, they claimed they had spoken to Management and increased the amount allowed to be transferred. Either they do not or management is incentivized to NOT make external transfers. If you get a rep on the phone- you got lucky. But you're not out of the woods yet. If the rep puts you on hold to check with management- you're screwed. Why? Because management rarely means what they say- or they are overwhelmed. IF management or a "supervisor" states that they will "bypass" anything our get you "squared away"- make sure you stay on the phone with them till its done. DO NOT GET OFF. Insist that its confirmed- because in all our years of doing business with USEAgleFCU- this has never happened. Action is only taken when you are their in person or on the phone. Oh and if you bank with them for business and are out of state most of year- do yourself a favor and close your account.Doing business will become almost impossible. PS: Thanks to the customer service rep Jessica who moved this through. No Thanks to Keisha who dropped the call.
