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February 2024 by H
100 star service rating for Rachel, UPS employee. Thank you, Rachel, for your expertise and kindness! You are my hero, aka shero!!! Thank you for saving the day!!!! I am disabled and after being treated so badly by FedEx next to UNM, Rachel at UPS made me a forever customer of UPS.
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February 2024 by Carmen Badeau
Fast and easy to use. Very friendly aas well!
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February 2024 by Isaiah Griego
Fast and easy with friendly staff
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February 2024 by Nicolás Gonzalez
The customer service has been great so far, the store attendants are always friendly and diligent
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February 2024 by Sadie
They are friendly and the location is convenient.
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December 2023 by Cathy Chalk
The lady who was helping me was super friendly and even after realizing that I had made a mistake she helped fix it right away
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December 2023 by Becca Poe
I have used this store multiple times for printing, and they have never had the order completed on time. In fact, they never seem to be able to find the order or complete if correctly. I pay for stapling, and that has never been done. This particular order was of great importance, and the same thing happened. This one should have been ready on Sat, and, when my husband went in on Monday, they couldn’t find it. He called me while in the store, and I texted him the confirmation. You would think that they could find the order with the order number, confirmation, email, phone number, or my name! I won’t be using them again!
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December 2023 by Yapah Anderson
BAD. BAD. BAD. Made us wait 30mins-1hour just to not ship our box, also sent us to the customer center which was even less helpful. Employee was muttering, unsure, and just completely unhelpful. Don’t go! just ship through usps, they’ll be more reliable
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December 2023 by Vero Kova
First time customer. Needed my insurance ID card printed.Came in and got excellent service at the counter. Thank you.
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October 2023 by New Mexico Birdman
Terrible service and don't know what they are doing. Took an Amazon return and they said because it wasn't the original box I would have to buy a new box. Took it to the ups store at San Mateo and Comanche and they shipped no problem. Go anywhere else but this store.
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October 2023 by Eunice c.
Frances (I think that's her name) greeted me with a beautiful smile and positive attitude. She has great customer service and she deserves praise and a raise. She's very helpful, kind, and patient.
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October 2023 by Chena M
Great notary and witness service from the whole team. We needed our wills and health care directives signed, notarized and witnessed. They made it really easy and were so nice and professional to work with. Highly recommend!
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October 2023 by Dave Dixon
Worst customer service ever. Their website said they do passport photos. I went there. So guy said "we're not a full service location". I said "your website says..." and the other guy says "that's just a general website" and I said "No, it says YOUR STORE offers this service". "You're wrong". Okay, so I went back to the store with a printout of that store's web page, where it says "Stop by today to get your passport photo taken at The UPS Store location on 933 San Mateo Blvd NE." The person I talked to (manager, maybe?) wadded it up and threw it in the trash saying "we don't do passport photos".
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June 2023 by Joseph M.
I have had nothing but positive experiences at this store the folks running it and working are always polite and are very efficient I don't go to any other location but this one
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April 2023 by Thomas Perkins
The ups employee was very helpful and went out of his way to assist me.
