Visionworks Pavilions at San Mateo is an optical retailer providing eye care and eyewear. The experience receives mixed feedback. Positive reviews highlight that the facility is clean, well-lit, and in good repair. The staff and customer service reps are frequently described as friendly, helpful, great, personable, prompt, professional, and polite. The on-site eye doctors are noted as wonderful and amazing with a lovely bedside manner, excellent at answering questions. One reviewer highly recommends the place. However, significant issues are reported regarding prescription and order accuracy. One customer received a printed prescription for someone else. Another was not properly informed about having two separate prescriptions, resulting in expensive glasses that did not meet their full needs for driving and other tasks. This led to a feeling that the situation was not handled well by the experts, making for an unfortunate experience where the customer did not feel they could make an informed decision. Another reviewer had progressive lenses that did not work for them, though a staff member was commended for being very helpful, efficient, detail-oriented, and friendly in providing care.
