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January 2024 by Thomas R.
On Thursday January 18, 2024 after battling with the Smith Grocery website just to create an account, I placed an order for groceries to be picked up on this same date between 1 and 2 p.m.; The system confirmed the information and order and sent me confirmation emails. Imagine my surprise when I was checking emails to see that my grocery order had been cancelled by the store. I called Kroger/Smiths customer service and after an extensive amount of time the customer svc rep first said that there was a problem with the phone number used. When I argued that the system accepted it and sent me confirmations via text and email, then the customer service rep said the store had called me and left the information in a message as to why the order could not be filled. The end and so much for customer service, totally worthless! And, there was NO call placed nor any phone message left. So now I'm dealing with liars as well. Then, AFTER I called and complained, a call was attempted by Smiths and I immediately returned the call. The person answering said that the reason the order was cancelled was because they did not have the "tea" that I had ordered, so they cancelled the entire order and never contacted me to discuss. Here's the rub, we have been a customer at this store for more than 30 years, even though it's not the best, its close. I had knee surgery and unable to drive or shop and my wife has physical limitations in that she can drive to have the groceries loaded and then I can deal with getting them unloaded at home. Yet, the one time we truly needed this service, it was completely worthless. Please be assured we will do most of our shopping elsewhere and be sure to warn others of this lousy service. We tried to order from Albertsons on Lomas, but good luck trying to order delivery when they don't show times for the day and you have to wait and try again the next day?!We ended up ordering our groceries from Walmart on Wyoming. Not only were the groceries delivered ahead of schedule, we received text updates during the entire process. When the driver, Ulisis, came and saw me on a walker, he brought the groceries into the house and even picked up our paper in the yard and brought it to us. I write this lengthy review so others that may be temporarily or permanently disabled know who they may or may not depend upon if assistance is needed. Thanks Walmart.
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October 2023 by Lauren B.
I suffer from multiple sclerosis and was having a flair up. I needed some food so I stopped to get some despite feeling very sick from it. I walk with a cane,am very weak and don't have much use of my right hand at the moment. I started having trouble walking and standing so I decided to pay and get to my car . A nice cashier rang me up and on my way out a blond lady named Kelly and an old gentleman with long hair named Jerry stopped me and asked for my recipt. I couldn't physically riffle through my bags and purse let alone stand up. They physically held me in the store and kept harassing me accusing me of all kinds of things.thry were asking which cashier or number of the register I paid at and I described the person. It wasn't enough Jerry said with a laughthere's a few people here like that you'll have to be more specific. Kelly was very rude and wouldn't let me leave. By the time they walked over to the cashier and asked if I paid I could bearly stand up and was crying. The cashier said i paid.Other people walked out no problem and were not asked for recipt....so why did they decide to pick on a person with an obvious disability. They dragged out detaining me as long as they could. I almost ended up on the ground due to not being able to bearly stand. It was hell. I reported them. I won't be shopping at that store again. Don't bother talking to a manager. They do nothing. This store hates people with disabilities so if you have one for sure do not shop here. This Has Been one of the worst days of my life thanks to Kelly andJerry. They should not be allowed to get away with it but they will. Walmart on Wyoming discriminates against folks with disabilities.
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August 2023 by Tommy P.
All right - it's sketchy. I've watched as someone was deliberately run over in the parking lot by his girlfriend (police responded while I was shopping - and seemed to be arresting the guy when I was heading back to my car, so maybe he had it coming). You see some zombie-looking people lurking around in the far recesses of the lot: on the way out of the lot today, I watched a parked driver blaze up a glass pipe of something probably not prescribed by his physician. Not stuff Sam Walton would probably put in a commercial for his store - the clientele can be a little rough.But there's security at the store, glowering at everyone but actually helpful when you ask for assistance. And it's a decently stocked store (if perplexingly organized sometimes). Prices almost always ring up as they were marked on the shelves (I wish my closest grocery store would learn to get this right). No, you're not likely to find an available cashier to check out out, but there are a LOT of self-checkout kiosks in two separate corrals, with traffic-controlling employees directing folks to the available ones. And they'll smile as they graciously help doofuses who oafishly botch the process (I speak from repeated experience).I come here first when I need to pick up something at a Super Walmart, because it usually works that I can get what I need and get out pretty quickly. The employees have always been polite when I ask for help finding things (which happens often - again, the layout is perplexing) and their information is generally correct. So . . . it's pretty okay in total. I feel more comfortable at the much smaller "supercenter" on Wyoming and Academy (let alone Walmarts in smaller cities than this one), but . . . well, it's worth giving this store a try.
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June 2023 by Susan K.
This is without a doubt the worst Walmart I've ever done business with. I just moved here from Tulalip, WA and frequently used the Walmart for grocery delivery there and never had an issue. My grocery deliveries from this store in Albuquerque have been wrought with problems; missing items that I was charged for on every single order, rotten (like brown and slimy) produce and expired food including old and stale bread. Corporate customer service has been great about refunding my money but they've got to know by now that there's a problem, even my roommate's orders have been as bad but it's been going on for years for her. The only "plus" (for me) is that I'm always receiving items that I never ordered and wasn't charged for (most recently I received a pound and a half of fresh sliced Black Forest ham), I'm assuming this is where all my missing items went and I hope the folks who received them were able to get some use out of them.
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November 2022 by Brandon R.
I've been sitting by the liquor department, waiting for someone to open the cabinet for over 45 minutes. Actually, I've already walked up to the front twice. !!! This is behold crazy and the customer service is terrible! I'm about to walk up to the front again!! The only reason I don't go somewhere else is because they have what I want unfortunately!!so after there team lead finally came walking slow , i said I've been waiting 45 minutes now and she looks at me with a smirk and no response just attitude I'm her face so I asked to speak with the manager and the manager was even more snooty stating that she was in the parking lot and couldn't help. I replied to her you couldn't help for 45 minutes? And she said I don't know what to tell you. I'm sorry.
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April 2022 by Jay M.
Went to buy shirts for work and they had no sizes. No work shoes. There were no workers available to help. All the isles were messy and the store was hot. Don't come to this walmart.
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March 2022 by Bequie O.
100% of the available cash registers are self checkout. Also, no individual sized pies for pi day!? Will not return
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January 2022 by Alycia B.
I placed my order online. I later received a text that my order was ready. I pulled Into the stall put the number of the stall and color of my car into the app. I received the message thank you your order will be right out. I waited. I waited. I waited no order. After waiting 10 minutes I noticed on my app it said pick up is now closed. I was very unhappy I went into the store and talked to the manager. This was the manager of the customer service desk I believe and she called back for a person from online pick up to come to the front. she called back three times no one came to the front. She went and talked to another manager. I don't know if she was the manager of the cashiers maybe and this lady said we're getting your order, we're getting your order, but nobody was coming to bring me my order I was feeling sick. I started to cry. She called back for online order pick up to come to the front and nobody came! nobody came! They were all standing by customer service, no one else was around. My order consisted of a couple of boxes of boost nutritional drink and some Gatorade that's it. I raised my voice and said what's wrong with you people YOU text me and told me my order was ready and that's why I'm here. Then this 6 foot tall security guy jumps in and tells me that I'm yelling and for me to stop yelling at her. I wasn't yelling at her I raised my voice I was upset but I became extremely upset when he jumped into the whole thing and started telling me to stop yelling! WALMART NEEDS TO TRAIN THEir MANAGERS WHEN IT COMES TO CUSTOMER SERVICE. YOU DONT TREAT PEOPLE LIKE THAT EVER! Ever! I am a person. THATS HOW YOU START FIGHTS. THESE PEOPLE ARE NOT TRAINED IN MANAGEMENT! The bouncer did what management wanted. I am not young! I was no threat! I was extremely upset! I received that text and not one person cared. I never got my order. I was chased out by security. WORST EXPERIENCE EVER! Go somewhere else a different Walmart. I might start going to target like the other person suggested. If you have a complaint call 1-855-315-2743. Hope this helps you.
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October 2021 by Destiny L.
Oh Walmart...I normally avoid Walmart, but occasionally you need something that can only be found there. I ordered a tv stand thing online and ordered pickup at the Carlisle location which was actually super simple and easy.Then the product didn't fit my tv so I had to make a dreaded return. I was closest to the Wyoming location so I walked in to customer service where there was a sizeable line. I waited for awhile then it was finally my turn, I went up and the computer froze... after a few minutes of standing there in silence the associate informs me that their system is down. So I asked if we could move to another computer or something and was told very bluntly no. They told me that I needed to just go to another Walmart. Not an ounce of even trying to find another solution, just get out and make it someone else's problem. There was a decent sized line behind me, wonder if everyone else got sent away or was it just me? I did end up at a different Walmart where the staff actually helped instead of coldly sending me away, it took no more than five minutes for them to find a solution. 10/10 would not recommend, the one on Eubank was much better.
