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September 2023 by Leonard Baratta
This is a very sad branch. When you walk on there are no bankers. The place is lifeless with no staff other than 2 tellers. If you have any banking needs, good luck because they'll force you to make and appointment a week ahead of time to do anything meaningful. Again, real sad state of affairs here and shocking that a "major" bank title is on this building.
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August 2023 by Pert Toledo
I use to go to the one on Wyoming and Paseo, but we moved closer to this location so I started using them. All my deposits were always coming up short. I count my deposits by hand, but they trusted the machine to count accurately. So they told me to start going in the lobby. I never went in the lobby on Wyoming Blvd. So I decided to go the extra distance to 4th Street, and guess what? I'm coming out accurate again. This location is robbing people, and not very nice.
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June 2023 by RJ Fernandez
SLOWEST BANK IN ALBUQUERQUE. I can see five people just standing around while there are seven people in line. The manager is just standing around in the back.
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June 2023 by Damion Lie
Staff here are very very unhelpful and will refuse deposits over the dumbest thing as wanting change back
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January 2023 by Cuba Conga
Today I walked in to this location to cashed a check and this person named Frank was very rude and unprofessional he threw my documents and yelled at me in a disgusting manner I wouldn’t definitely open an account or recommend it to anyone to go in there with a person like that
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October 2022 by Jamie Brenaman
Came in to get a document notarized, walked in no line. Waited for a banker for a few minutes then Kateri called us over. We stood at her desk while she filled out book, very little to no conversation. She made us feel like we were bothering her, rushed and no value at all. Being NICE and helpful to customers is your job, remember what you’re there for. The customer!
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September 2022 by Jasmine Chavez
Staff here is very rude and unprofessional. Closing my account and making a new one elsewhere.
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August 2022 by Yamile Martinez
The best branch location. Very caring and helpful tellers, bankers, and the manager. Busy branch but take the time to help you.
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August 2022 by Martin Gil
Went in twice to get a document notarized and both times I was told it was a hour an a half wait time. A hour and a half to complete a 15 minute at the most notary. Ridiculous wait times for an empty bank lobby. Only one staff to do it.
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April 2022 by Sarah Ortiz
After a very bad customer service experience at the branch at Menaul and San Pedro these employees restored my belief in Wellsfargo. I needed a simple notary, the tellers were very friendly I only waited 1 minute for someone to come help me. Thank you to all the wonderful, super polite and helpful employees at this branch!! You turned my frown upside down!!!! THANK YOU!
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February 2022 by Tim Oliver
I have to go to drive thru for work and ALWAYS go to a farther branch during the week due to their speed and incredible service. Unfortunately, on Saturdays I have to come here. They are slower than snails. I've never seen simple deposits take so incredibly long. I always pray that there will only be one car in front of me so that the wait will only be 20 minutes. Sadly, there's always a line, so I'm away from work for 45 minutes every Saturday
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February 2022 by Billy Johnson
Filled this out before. Day ATMs went down.
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February 2022 by Kyle
Every time I try and do business at this location the rules all of a sudden change. I tried to cash a check once and they said they no longer cash checks, I tried to get a money order at the window they said I have to go inside to get one made.
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September 2021 by Jason Tackett
Frank was awesome!!I was in a pickle & he totally walked me through every question to the perfect answer!!Wish more people were like that in Albuquerque!Thanks, Frank!
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August 2021 by J Cruz
Worst maintained bank in town. ATM's constantly down, giant potholes in the parking lot. I know this is not all their fault but I get very uneasy pulling out money & there's a group of people drinking right next to the atm! security cant be cheap but a lot of other businesses have it for areas with these issues. Avoid this location at all costs
