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November 2022 by Andrew J S.
Worst Bank ever! Liars are flat out fraudulent activity! Run They do not help even when they promise to do so!
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March 2022 by Nick P.
Wonder why there aren't any bankers? Charles Scharf (CEO) gave everyone a $1000 bonus (severance pay) just after COVID struck and then promptly laid off most of the bankers. Scharf has proven that money is more important than people. And that obviously includes customers or he would never have done such a thing.
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October 2018 by Tina D.
We just moved here to Albuquerque from Virginia and wanted to open a personal account as well as a business account. After the initial visit, we submitted all the required papers and waited, and waited, and waited. My wife went in to see talk to her three times. Every time she went in, this lady would take her time to change her shoe, make coffee, and proceed to walk around and talk to all her co-workers while my wife was sitting there waiting on her. After the 3rd times, she told my wife she would call within 24 hours to let her know what is going on. Two days, three days, four days went by, nothing! My wife started calling her, no answer. After multiple attempts to contact her and leaving messages WITHOUT a response, my wife came back in today to see her again in person and required to have our papers return to us. This lady acted like she just now saw my wife for the first time and couldn't recall anything in the past. Luckily we went to another branch and this person actually know what she is doing and took care of everything without a problem. She even call us randomly just to check on us and to find out if there is anything we need help with. Stay away from this location. Joe
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September 2018 by Suzy S.
This is one of my favorite standalone WF banks to go to; it's well located at the corner of Paseo and Wyoming, has enough parking, and has very friendly staff that wants to help you get stuff done. I can't speak to the banking *policies* - it's a national chain, what can you do? The local branch here, however, is fantastic. The drive-through ATM/banking machine is great for deposits and withdrawls.
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July 2017 by Shawn B.
I can't say much about the bank itself well cause you need money in your account for that LOL but what I can say is that they have excellent bankers! I've been into this location twice as it is conveniently near me and twice now I've been helped by Sofia. Sofia is very kind, knowledgeable, and takes great care in her customers. The first time Sofia helped me update my account information, printed paperwork for me, and even made helpful suggestions to better suit my banking needs. Yesterday when I went in I was really glad to be able to sit down with Sofia and have her assist me again. The nicest part was she even remembered who I was and my name, that right there folks is excellent customer service! She went above and beyond again and not only printed the documents I needed but helped fill them out for my pre employment employers! You rock girl! I'm sure now that i will actually have some money to deposit that I will be able to experience other aspects of the institution and I'm sure that the other staff members are just as awesome as Sofia!