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August 2024 by Alan Biars
Worst waste service company I have ever used in my 30 years of managing and owning restaurants. Would give negative stars if I could. This company switched our bin size without asking and now we have a huge buildup of trash and recycling on our loading dock every day they do not pick up.
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July 2024 by John Gonzales
If I could leave zero stars I would. The hauler assigned to our property has missed pickups about 10 times. Roadrunner places cameras in the dumpsters to monitor pickup and quantities. Without any notice to me they changed my desired two pickups a week to one, leaving me with full dumpsters on Fridays on multiple occasions. I manage a church. Sundays are our busiest day of the week and I had nowhere to put our trash. Customer service response is awful. To boot, while in clear breach of contract, they are attempting to extort almost 5K in early termination damages. I will do everything I can to make sure anyone in my position knows that this company is a horrible choice for trash and recycle collection.
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June 2024 by Carrie McNealy
Thank you Road Runner Waste for your help in the clean out phase of preparing our family home for sale. We had a roll off dumpster delivered (a bit of a tricky placement...thanks Fernando) and promptly picked up (also a bit tricky...great job, Nick). Good value and responsive communication. Highly Recommend!
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June 2024 by Christopher Miller
Worst experience ever. Unprofessional con artists.
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June 2024 by Blues BottleFly
Absolutely worthless. Getting these people to do their job is like pulling teeth. Cannot believe they get municipal contracts.
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April 2024 by Marcos V
Pobrecitos, quick to pass by if the can is 3 feet from the road up against the fence. Guess what, sunshine? the can is still accessible so do your job!
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March 2024 by s. davis p
Randomly doesn't pick up recycling for weeks. Trash everywhere after they do come. Trucks on the roads with trash flying out everywhere. Really take being a *garbage* company seriously.
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January 2024 by Mary Clark
Yesterday (12/13) when we had very high winds - our recycle pickup driver returned the can to the garage door where is wouldn't blow down. It was not a trivial favor, they took good care to avoid the can blowing away
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March 2023 by Colin Melville
Had them for over 2 years without problem. Recently they drove by our house, picked up all the neighbors trash but left ours. Called to ask for a pickup, was told they'd be back in 2 days but never came by. Prices have gone up after being bought out by a bigger company (Waste Connections). Switching to a local company.
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March 2023 by Mo M.
Terrible business and model. Needed to cancel service in the "beginning of the quarter" only to be charged extra for no services rendered and they wanted payment immediately.
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September 2022 by Jason Riley
I had a short but unpleasant experience with Roadrunner. Attempted to establish service which wasn’t easy by itself. Was quoted a price but later learned that it was going to be double the quote due to where I lived. Classic bait and switch. Was promised callbacks so we could discuss options and these never happened. Cancelled service before it actually began. Disappointing.
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June 2022 by Martin Emery Perez
missed trash pickup because they came earlier, but was told will come Friday for free, still have two overloaded cans in the driveway and we have coyote problems....
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June 2022 by R C'de Baca
Your job is to pick up trash, not create a mess.
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March 2022 by Dan M
I have had their trash service for well over 21 years. Friendly, dependable. Plus they are less expensive and provide better service then Waste Management!
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February 2022 by Morton Silverfine
One star is generous, but there's no option for 0 stars! Their service and attention to details is horrendous. I was charged for November 2021 despite the fact that my first pickup was 12/1/2021. I've made numerous calls to them to clear up problems but it's a total waste of time. Pickup is unpredictable and not connected to the weather. Road Runner knows that they are the only show in town (waste management is just way too expensive) and apparently Road Runner wants their clients to know that there are no other reasonable alternatives.
