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April 2024 by NORMA CARRERA
This hotel was very very clean. The beds were nice and comfortable. I requested a handicap accessible room because I need the bars in the shower and it did not disappoint the restroom was very large. Breakfast was also very good. Overall great stay.
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April 2024 by J A
The only reason I gave the room 3 stars is because the bed was hard as a rock! Couldn't sleep.
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March 2024 by Adam Vanwhy
This was a very nice hotel to stay in while on the last leg of our mini vacation in NM. The rooms were very clean and spacious, nice sized bathrooms and good water pressure as well. It has an indoor swimming pool and hot tub, unfortunately the hot tub was out of order but the pool was open during our stay. Every morning they have a free breakfast bar with a lot of choices of either hot or cold breakfast items. I would recommend it to anyone that wants a nice relaxing stay.
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March 2024 by slowpoke
Very nice and clean facility. Very friendly and helpful staff, very good breakfast options, easy access to very good restaurants. One of the nicest stays for us while visiting White sands, Carlsbad Caverns and Guadalupe Mountains.
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February 2024 by Krystal Roman
Overall it was a great stay, the girl working the front desk when we arrived late around 8-9 pm was really sweet and helpful ! I didn’t see a name tag on her not sure what her name was but she was very lovely. The night audit guy was a bit rude understandable since it’s the audit shift. The manager in the morning though was absolutely horrible she needs to change that attitude. She was very rude to my husband and sister in law, she was upset because the girl working the desk provided a receipt for the free night stay which is dumb we were already given the receipt why would you try to take it away? I already knew 2 of the rooms were booked on points. On top of that they were trying to charge both my cards when I had already fixed that issue with the girl that check us in what card we were using to pay for the rooms. Anyways the rooms are great but management needs to work on customer service.
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January 2024 by Nicole Stamps
I WILL NEVER STAY AT THIS HOTEL AGIAN , MY FAMILY AND MYSELF WERE TREATED LIKE ANIMALS AND FOR A ROOM THAT COST $150.00 PER NIGHT THE ROOMS WERE VERY NASTY AND THE SERVICE WAS RUDE. WHEN I TRIED TO SPEAK TO THE GM I WAS CALLED A LIAR AND HUNG UP ON.
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December 2023 by Steve R
Our place to stay
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December 2023 by Danny Gonzales
We could hear everything in the halls every night. Won't stay there again. Can't blame the staff for the building they work in.
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December 2023 by Juan G. Matta
Great customer service, clean rooms, bed was very comfortable, hot breakfast provided! Can't go wrong with waffles and sausage!Rooms: Very cleanSafety: No safety issues
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November 2023 by ESTHER N-G
3.5 stars stayed here the night before Thanksgiving and it was pretty empty.The Good: friendly and easy check in. Overall friendly staff, rooms had pretty new carpet in combination with some older furniture but everything was clean. Internet worked great, plenty of tv choices. Enough towels. The bed was not a 10 but most definitely comfortable enough. AC worked well and was not noisyThe ok: The whirlpool . It has been refinished a few times and had some rough sections under your toosh with a almost non existent whirl but is was Hot. Breakfast was very limited 1 type of milk , waffle maker , two types of bread , cereal and sausage , tater tots, egg on bagel halves. Since the hotel was pretty empty I would say this is probably different at other times. Gym , pool was decent temperature , shower stall was showing wearThe bad : No one cleans the elevators they were dirty, sticky . The conditioner ( good luck trying to get it out of the bottle) . Desk was coming apart but I don’t use it . Might want to fix it to not get hooked with your clothing. No towels by the pool except the dirty towels left by a couple of previous guests , same for the gym. I think nightly rate should have been less.Overall 3.5 I would return if in the neighborhood. Especially because the rooms were clean
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October 2023 by kristimarieg28
Check in took 45 minutes, couldn’t compensate us with our military discount even though we made the reservation two weeks before and advised them. The rooms weren’t clean and neither were the bathrooms, they had previous feces on the bowl. One of the rooms ceiling was peeling. Management was rude.
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September 2023 by Silvia Silva
Front desk,terrible, rude
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August 2023 by Harun Williams
They charge $300 deposit if you are local or live in the areas of Roswell Dexter Hagerman....I was not going to pay that and I didn't! The staff is very rude and highly racist, do be warned if you are an African American they will be rude and insist you to pay the deposit. The room was nice and breakfast was decent.
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August 2023 by Mick B
Staff was very friendly but don’t stay here imo. Breakfast wasn’t good, little variety and it was late every day.
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July 2023 by J Endo
Everything was great. I would recommend fixing the back door. The sign on the door to pull the handle up instead of down makes the atmosphere feel a little cheap. I only felt that way because I am a locksmith so it just hit a sour spot with me. The pool was well maintained and we had a great time. Would highly recommend a stay.
