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March 2024 by Shannon Wyatt
Very nice and friendly people. Fast and reliable.
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January 2024 by Bald Eagle Transporting, LLC
We were very happy to get our truck up and running in a timely manner.
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January 2024 by Allen Ayers
We were connected to this company through AAA. We asked AAA as well as this company if there was any additional charges other than what was being paid by AAA. We were told no by both. The tow truck showed up and the service guy was very nice. We asked him also if there was any additional charges, he said he didnt know and called his Boss and handed me the phone. I inquired the same question and was ensured there was no additional charges other than what AAA was paying for the tow. We released the car to them which made it to the destination without incident. The next day we received a phone call asking for $240 for uncovered portion of the tow bill. I explained we were told no additional charges and they continued to demand payment and stated the "Boss" doesn't know anything about the office. We asked for the invoice to be negotiated since we were told multiple times there was no additional cost and it was refused and the $240 was continued to be demanded. We paid the invoice in good faith.I just want potential customers to be weary that this company was not honest when it comes to quotes and billing.
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December 2023 by will
Artesia NM -Was told multiple times over the phone $250 MAX - was charged $830.13 in total. Had it towed to the shop and they brought the wrong tow truck which was unregistered I learned thx to the state cop that pulled us over. Also my Bluetooth adapter was either moved or stolen and none of them claim to know anything :/The people I spoke with were all great - front desk, tow driver, and the car tester. But overall a pretty frustrating and disappointing experience >:(
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November 2023 by Jennifer Armendariz
My husband and I were traveling back to El Paso, TX from Carlsbad, NM on a Sunday evening, when out back tire blew. The tow-truck technician was kind enough to drive all the way from Artesia, NM to get us back with our car to El Paso. We appreciated his professionalism and commitment to service. We highly recommend Southwest Body in Artesia for you towing needs!Services: Car towing
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September 2023 by Patricia Ortega
I didn't like the service, the only thing they were interested in was their payment and my truck took more than 2 days to arrive.
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July 2023 by R C.
AAA dispatched SOUTHWEST BODY AND TOWING to pick up my vehicle for a 40 mile tow. They were supposed to be here at 7:30 AM. IT IS NOW 10;30 AM and they are a no show. I called AAA and they said southwest towing cannot do the job; I knew when AAA TOLD ME WHO THEY CONTRACTED there would be issues. AAA says they are looking for another service company. I will check out Good Sam...AAA should never contract with a company that cannot (will not) perform. I would give zero stars if I could.
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May 2023 by Linda A
We were traveling through Artesia from Yuma, AZ and stopped at Sonic. Our car decided it was a good place to die. Battery complete dead on a Sunday night. We called AAA which referred us to Southwest Towing. Unfortunately, all tow trucks were out on service calls and were not due back for a couple of hours. This put us (70 and 75 yrs old) at Sonic after closing at 11pm. The tow truck driver called ri check on us to see if we were okay.We decided to get a hotel for the night and were able to leave our car at Sonic. The next morning, they towed us to the local car dealer.Thank you for your concern.Services: Battery service
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November 2022 by Reba Lambert
Super busy but still very attentive to your needs. Excellent service and really nice guy! Used through AAA…Services: Fuel delivery
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October 2022 by SGM Morris
I was stranded in my tractor trailer as an Owner Operator we don’t have a whole lot of capital starting off. This company was extremely reasonable on the wallet. Parts weren’t available but they were to make some magic happen to get me back on the road again to TX
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September 2022 by Havoc 7
I was stranded in my tractor trailer as an Owner Operator we don’t have a whole lot of capital starting off. This company was extremely reasonable on the wallet. Parts weren’t available but they were to make some magic happen to get me back on the road again to TX
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February 2022 by Gloria Couture
Got to see good friends, met a nice mechanic, all and all good service
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September 2021 by Victoria Sanchez
Never showed up. Called them after an hour of waiting to ask for ETA they said 45 minutes and nothing! Husband had to unhook truck from RV and go to Roswell to get equipment needed to change tire.Service: Tire change
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July 2021 by Thomas Nava
Professional and caring service. Towed my truck to the dealer in Carlsbad and the driver was kind enough to offer me a ride back to Artesia. Friendly and timely service and a fair price. I hope to not need a tow again, but they will be my first choice should I need so. And they are contracted through AAA, so that’s an added bonus.
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July 2021 by Ricardo Acosta
After being stranded for over 6 hours and various tow companies not showing up, AAA finally contracted Southwest Towing out of Artesia. They contacted me immediately and their estimated time of arrival was pretty accurate. Margarito, their driver, was very professional and kept me updated throughout the process. I am disappointed with Hyundai Roadside as well as AAA, in the manner they handled my situation. But, I am very grateful and happy with Southwest Towing and Margarito, on their professionalism, promptness and overall way they handle their business.Service: Long distance haulage
