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January 2024 by Christian Dottridge
Awesome store with extremely helpful employees
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November 2023 by Shelly Garriott
Great personal
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July 2023 by Kirt G.
I currently move my mobile account to another existing account. I received notice from T-Mobile corporate that I needed to return a router and a cellspot booster so I did not receive a large charge for these items. On the notice from T-Mobile corporate it states that I can ship them back or "Go to a T-Mobile owned or Authorized Dealer Store to return the coverage device." I took the devices to a local T-Mobile owned store located at 1907 W Main St. Artesia NM. At the store I was told by "Francisco" (assistant manager), that they would not take the devices. They flat out refused. I called corporate T-Mobile, and I was told that they cannot force the store to take the devices. I am handicapped and closest UPS store is 40 minutes from my house. If the store refuses to take back the devices then it should not state on the sent paperwork that it was an option. Try to complain to Corporate T-Mobile and they say "Sorry, we can't help you.". I am currently looking into other providers. DO NOT GO INTO THE STORE LOCATED AT 1909 W. MAIN ST. , ARTESIA NM 88210. (575) 616-7525
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July 2023 by Megan Murillo
ALWAYS EXCEPTIONAL CUSTOMER CARE & SERVICE GIVEN!!!!
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January 2023 by Marie Rollins
I made the switch to TMobile and I am so glad I did. The employees were great at assisting us with our needs. They were knowledgeable and professional. Rori was awesome! She made the transition easy for us and has excellent customer service skills. I will definitely recommend this store to others!
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October 2022 by Chris Tillery
Great place Great customer service
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September 2022 by Johnna Hendrix
Annette was always there to help me with any issues I had she helped me through everything and made sure I was taken care, when needed more information Francisco then came to answer questions for me and helped me solve other issues that I had and also made sure that I was taken care of and satisfied. They are both really good associates and they make sure that the customers are satisfied before leaving the store. I recommend to come see both of them for any questions or concerns they will make sure and help you until any problem is solved.
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July 2022 by Bev Benson
They were very helpful when my sister was scammed and they helped reset her phone.
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July 2022 by Hassan Zafar
Krystal, Rori, and Francisco were awesome. Great customer service.
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April 2022 by donna schultz
I was excited to check out the new store in artesia nm but when i went there on Saturday at 930am the two employees show no desire to help. They both seemed very tired and could not help with questions. When aonther customer came in they both left me to tend to the other customer. I went home and called to complete the order.
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April 2022 by Sherrie Bratcher
T-Mobile is awesome! The entire staff has been helpful and has helped us to transfer our service from another carrier. I love the fact that they are open until 8 pm. We are paying less than 1/2 of what we were at the other carrier. They showed us how to save money on our phone bill! Glad we switched!
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March 2022 by Linda Atterberry
Erick was an amazing gentlemen
