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June 2024 by PagmasterG PagmasterG
ATM machine issues. They admitted knowing it was having an issue dispensing money. They chose to keep it in service. I asked for 1000 and it was approved. it did not dispense the money. I Went inside they said sorry can’t help you. Be careful
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May 2024 by Kris Maxwell
A relative was shorted $620 of a $1000 withdrawal from the ATM. She immediately contacted the bank at the time of the occurrence to file a claim and personally made contact again when they opened. Bank staff did not seem too concerned, at the time, and later denied the claim. That should have been easily rectified - money in, money out - if they can be trusted.
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May 2024 by Edna Johnson
On May 3rd, I attempted to withdrawal $1,000 from the ATM Unfortunately, the machine only had 20s so it was a LARGE stack and I could not get all of the money out of the account. I immediately called to file a claim, the woman took the claim and instructed me that there was nothing else that could be done. Right when the bank opened, I went into the bank and withdrew the $620 I needed. I asked the branch if anything could be done and the teller said no, just wait for the claim. My claim was denied and I have been attempting to escalate up the various channels at Wells since then. Today, I received the final no from the Exec Office and will be closing all of my Wells accounts after being a loyal customer for over 30 years! Only 1 person even acted as if they cared about me or my problem and I have spoken to several people over the past three weeks. I know that $620 may not be a huge sum of money but I am disgusted by the lack of care or faith and will no longer bank with them. I encourage everyone to make sure they put their money with people they trust and that is not WellsFargo!
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September 2023 by Brenda Leaton
Since 2012 and they are all so good to me and work with me ❣️ and I'm very patient
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July 2023 by Michael G Clark
My bank....
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August 2022 by Robin English
Been with the bank over 8 years and they've done me right always
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April 2021 by Angelina Ortega Delgado
Like how ATM allows Credit Cards
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December 2020 by Angelina O. Delgado
Like how ATM allows Credit Cards
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July 2020 by Esmeralda Beauty
All of the staff is always so kind and welcoming, Sabrina Duran has a great customer service great attitude plus she was great at helping me out get my bank statement. Over all great experience 100 recommend.
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June 2020 by Crystal Loomis
The lobby is closed?
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April 2020 by Bödhi Zapha
Went in sat personal banker got two new cards asked for help walk through money transfer zelles and was left out to dry no walk through we had to figure it out on our own at a the hotel lobby personal bank should be working at McDonald's with that kind of customer service called and complained 1800
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November 2019 by Esmeralda Darbro Beauty
All of the staff is always so kind and welcoming, Sabrina Duran has a great customer service great attitude plus she was great at helping me out get my bank statement. Over all great experience 100 recommend.
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October 2019 by alexander Ober
Been with Wells Fargo since 2009 and they have always been great. Friendly and helpful with all my banking needs no matter where I go.
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July 2019 by Bödhi Zapha
Went in sat personal banker got two new cards asked for help walk through money transfer zelles and was left out to dry no walk through we had to figure it out on our own at a the hotel lobby personal bank should be working at McDonald's with that kind of customer service called and complained 1800
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April 2019 by David Schneider
No respect for long time customers, rude unprofessional staff. It's a small town with several banks I am sure any other bank would be better. Good riddance Artesia Wells Fargo.
