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March 2024 by Jeff Peace
The manager stayed past hours to get new tires on my vehicle.
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March 2024 by Mark Kirkbride
Plan on using this location for most of my auto repair needs.
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March 2024 by Christine Collins
I have been to this Firestone location several times. The customer service was excellent every time. Patient and answered all my questions.
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February 2024 by Anna Palacio
Excellent service provided in a timely manner. Employees were very accommodating, efficient, and exhibited professionalism.
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February 2024 by HingChong Chow
A good place for basic maintenance such as oil change and tires replacement/maintenance
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February 2024 by Pietrzak Alex
Service manager is very abusive toward workers and constantly trying to pick fights with workers/customers. Definitely picks favorites. Horrible experience
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February 2024 by Sarah Brammeier
Are they too busy and understaffed? I booked an appt online for an oil change and safety check fro 11 am, at 3 pm they haven't even pulled my car in to get started, and the only explanation I received was that they were busy. Whats is the point of an appt then?Last time i made an appt online I had the same issue. I was told that they should have never had that time slot open. So my issue is not with the service. The guys were there were great. My issue is more operational and corporate side running the website. It should not have taken 4 hours to start an oil change when i made an appt online several days before.
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December 2023 by Troy Frieling
A loyal customer for the last 6 years, they lost my business today. Both people in the front were rude, and abrupt. They charged twice as much as last time to replace a turn signal bulb that has been going out. Not one single note in their system showing that this has been an ongoing issue. Addison told me as I was walking out the door, “you aren’t going to tell me what I can charge for service.” And he is right Firestone. But I will never set foot in this store again based on the service and attitude they provide. Your staff treated me like a disposable customer. No wonder they can’t keep people working there, especially the way they treat customers that ask legitimate questions regarding their so called services.
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December 2023 by kelly armstrong
I would give NEGATIVE stars if I could for sure!!!! I drove into the parking lot at 458pm because my tire pressure dropped while heading home after work, I ran in and was told "I don't have a tech here to fix your tire, we close in 1 minute" I asked if he could help me put my spare on really quick... I was told "I don't have the tools to do that and I really need to close up" proceeded to go to the door after I walked out and lock it behind me and I sat in a Tire Shop parking lot waiting for a friend to come help me!!!! I am a woman and I can change my own tire, but I was literally in your parking lot. And to TOP it all off your website says closes at 7pm. I need brand New Tires. I ABSOLUTELY WILL NOT BE GOING HERE!!!
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December 2023 by P W
Communication is very lacking. When I brought my vehicle in to have a low tire looked at and oil change/tire rotation, they did pre warn that it would be several hours. That was no problem, left it with them. They called later in the afternoon and asked for permission to do brakes and rotors. We declined that service and they said other requested services were complete. We picked the vehicle up and at checkout the advisor stated the cabin air filter was dirty and tread on tires was getting low. Next time we went to drive the car a tire was low again (good news is they did rotate the tires :)) however it was the same tire as before, just rotated. Upon further inspection of the vehicle we found a sheet of paper stating the tire had a non repairable nail in it. Obviously this would have been good information to know so we didn't damage our vehicle and get stuck in an unsafe situation! Not to mention it was the original and first issue I brought it in for.
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November 2023 by Isaiah Parks
I would give 0 stars if I could! Had an appointment for 11 am told it would take 1-1.5 hrs thats fine. It's been 6 hours and they're still not done! I'm waiting for my vehicle and he's spilled oil all over oil on the outside of my car etc. Never again!
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October 2023 by Neil Breedyk
We had a nail on a Sunday which is usually bad news, had a 450 mile drive ahead of us, they got us in and out quickly so we were on the road. Great service and with a skeleton crew. Next time we are in town we'll be dropping off some donuts ?
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September 2023 by Stephanie Gabrus
I walked in and reception was on the phone. Never acknowledged me standing there for a few minutes. When he got off the phone he started dialing someone else. So I walked out.Customer service is definitely lacking. He could have acknowledged me and told me just a second, I’ll be right with you…. I left and went across the parking lot and was greeted and serviced by the shop across the lot.
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September 2023 by Rebecca Maes
Came to this location twice just to fix a leak in a tire and asked to leave it overnight. This was the only way they could complete. Don’t ever stop if you need it done quickly. Especially because employees are standing around talking.
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August 2023 by Janilyn Cullins
These guys are the best!!!We were traveling through NM on a camping trip and smelled something "off" with our trailer tire. Firestone was the only place open on a Sunday morning. They looked at our tire even though they were very busy and they don't normally work on trailers. Helped us out, found the problem, and got us back on our way quickly.Thank you, thank you, thank you!!!
