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August 2025 by Noah MacDonald
The staff are nice but when they say they are going to co tact you back, don’t believe them.
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May 2025 by Jeremy Phoenix
Been going to this branch for years and have never had any problems. Went in recently with an account issue, and it was handled quickly and professionally. It can get busy around lunch-time, so plan accordingly.
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March 2025 by Monce Marquez
I'm a resident of bernalillo been a member of US bank since I was in high-school. But it's a big inconvenience every 2 weeks the ATM is broken . I keep having to drive to Rio rancho or albuquerque . Sunday 03-23-2025 Please Fix The ATM.
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January 2025 by Vik Torry
Atm not working
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October 2024 by Vandetta Montoya
This bank offers above and beyond customer service. Its staff goes beyond normal banking requirements. They are there for the customer and they go above and beyond to try and help with whatever situation that you have and if there are any fees that can be waived they do so, as well as offering other options if needed. They take their time with you to make sure that all your needs are requirements are met. This bank is like the old style one on one banking services. It is a true pleasure to call this bank for any of my needs.
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July 2024 by Stepha M
I'd give this bank zero stars if I could my daughter went in because we tried calling to get information at least 5 times and no one will answer the phones. When my daughter went in to open a new account around 1pm the people in the bank told her they were to busy to help her and she said there was only one other person in the bank at the same time and they asked her to come back another day. Why are your workers in this branch so useless that they can't even answer the phones or open a damn account. Poor customer service
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October 2023 by Naomi Corbine
This is the worst bank I have ever banked at. They have not done anything to assist me, they told me I would have all these benefits but failed to mention the 90 day period where you cannot use the benefits. I went to a branch to ensure I would be able to access cash from a check and was assured I would, u was not. Then I was given 3 different stories as to why not, on the third day they finally said it would be additional 7 days
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August 2022 by Valorie Roberts
Is there a coin counter at this location???
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November 2021 by Matthew L.
A big thanks to Veronica Lujan, the Branch Manager, who accommodated my wife and I on a walk-in visit to add her to my accounts. Normally, there is a requirement to schedule an appointment due to the branch being short on staff. Despite this requirement, we have very rare opportunity where both of us were free during the week and Veronica was able to take care of us. Thanks for going above and beyond!
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September 2021 by Judy Brown
I do not have a problem with this bank
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August 2021 by Annelle Brown
I have never had any problems with the Bernalillo, U.S.Bank . Love the customer service, very polite and courteous. never really had a lengthy wait in the driver up service. Very convenient and close from work.
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March 2021 by Christine Lewis
If I could give less than one star I would. I have been with US Bank for over 8years, used locations in multiple states. I have never received such disrespect and harassment like I have at this one location. I am changing banks because of this location and the management. I do NOT recommend banking here.
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December 2020 by Carleen Harris
This is an online problem! For the last month I have not been able to use my app or online account ! When are you planning on fixing this problem! I don’t know if you have noticed but there’s a pandemic and going in person isn’t an option. I really shouldn’t have to go to the drive thru or call every time I want to check my account! What’s the app for if your system is always down! Upgrade your system so it works !!!!!!
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August 2019 by Diane Parham
My husband and I have been banking with US Bank for about 12 years, and we are very satisfied customers. When we need to visit the bank in person, we most often visit this branch in Bernalillo. Staff are very friendly and helpful, and I don't hesitate to ask questions or ask for help. Also it is a very pleasant and lovely indoor setting. I use the drive-through ATM often, and it has always worked perfectly for me. I've never had to sit in a line of more than 2 cars (usually no more than one car). I felt moved to write this review because I was online checking tomorrow's banking hours, and saw the negative reviews. I feel the other negative postings don't portray this branch accurately.
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July 2019 by Richard Sandoval
It quite terrible how this bank is managed. This is the third time I have been back trying to get my permanent bank card. And I was in line for 20 minutes while in that time only one person was helped. I will say all the staff was all very friendly it just seems understaffed.
