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November 2023 by Raymond Baca
Great store, very clean and the manager is very helpful & friendly she always greets you with a smile. No matter when i go i feel very welcome and find what i need. I can be in and out in a fee minutes
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August 2023 by Lisa L.
cvs is a fukn joke cant shop there jus cuz i dress the way i like relxed clothes ponytail and flipflops the worker takes my basket away telln me i hav to pay rite now i wasnt done shoppin i hav more money in my bank account than that fukn worker will ever hav in his lifetime and hes busting his ass harrasing customers taking his job way to serious gots a big head thinkn hes bettr thn everyone yet worse than us
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August 2023 by Kaitlyn Farmer
Lazy, rude, and unwilling to help customers
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July 2023 by Michelle
All I can say, is avoid this place if you can! The people that work in the pharmacy are rude, not helpful , and say they will do something and don’t! It can take over a week to get medication that they say will be filled in an hour. So don’t be in a hurry to get your meds!
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June 2023 by Jake W.
I'm switching back to Walmart pharmacy. This pharmacy is a joke and worse one I've dealt with.
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May 2023 by Google user
No one is ever at the front counter and good luck trying to get through to a real person in the pharmacy.
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May 2023 by Steve W.
Only have 1 pharmacist as I was told today, it's Friday the one pharmacist they have is off sick so they just close pharmacy ,now closed for weekend so be Monday at the soonest if pharmacist is better I do injections so not impressed to say the least.
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April 2023 by Jeremy Sanchez
No one is ever at the front counter and good luck trying to get through to a real person in the pharmacy.
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December 2022 by Willa R.
I switched pharmacies for convenience. I was charges $33.89 for a Med I get often and never pain over $11. When I asked if they ran my insurance he said yes and pointed at some numbers. I said but I've never paid this much anywhere else he said I could get a refund. I said Good RX was less than $11 he paid no attention to what I was saying just processed the refund. I put back the other things I was gonna buy at CVS and left the store. I will not be returning to this ill mannered pharmacy again.
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May 2022 by Leila C.
Honestly, where do I begin? In 2022 we really shouldn't have to complain about a CVS. But, here we are. I went with my mother to get her rx from the pharmacy. The tech was awful. I will refrain from describing all the ways she was and is unprofessional. She refused to be helpful. My mother at the time had lost her voice and was trying to speak with this young woman and the lady just about-faced and walked away. As my mother tries to call after her this woman decides to answer the phone and stares at us. I'm 99% sure my mouth hit the floor. In an establishment that brags about customer service I'm horrified that people like this have a job. Working with pets might be more fitting. I would like to recognize the pharmacist who stepped in and apologized. Thank you. He promptly answered the two questions my mother had. Thanks again. As we went to the counter we discovered that the woman at the register had approached the grandchildren and reprimanded them for getting bouncy balls -- TO PURCHASE. I'm sorry, what? She yelled at them to not touch items and knock things over. They didn't do anything except get a toy so I could buy it. Of course, I confronted her about the incident and she admitted that she did say that as a precaution. Not your problem, lady. Do your job. Keep in mind these children never knocked anything over or disrupted anyone or anything in this store. Since visiting Carlsbad I have realized that this town boasts a whopping 100% of the rudest residents of NM. Being that their mission statement is something like "help people on their path to better health," I feel like hiring HELPFUL staff might be a start. Good luck. Go to Walgreens.
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January 2022 by Lance V.
Pharmacy will not answer phone calls under any circumstances, so you'll have to walk into the store with the flu and speak with them face to face instead.
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November 2019 by Jennifer W.
Never once have I had to complain about a CVS pharmacy anywhere, ever, until Carlsbad, NM. I had dental surgery earlier today and dropped off some prescriptions for post-op care. They said it would be a couple hours. Ok, a little frustrating (blame the drug seekers for this I guess), but, fine. 3 hours later: They haven't even begun to fill it. The local anesthetic has worn off and it feels like I've been hit in the jaw with a bat. Their excuse? "We're busy". I just had surgery. It's painful. I need the antibiotics and pain meds. THEY. DON'T. CARE. Must be a Carlsbad thing, people in this town HATE their customers. And they get away with it. 4 hours later, they get to it. Like I said, never had this issue with a CVS ever, they've been my go-to for years. It's just CarlsBAD.
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July 2019 by Tiffany Lowry
Useless. 2 and a half days to get my prescription. Rude, slow and over priced
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October 2018 by Joe O.
The worst place to fill prescriptions! They expect you to do all the foot work. They won't return phone calls or text when it's ready. I waited a whole month for prescriptions to be ready and I never got a call. Come to pick up and they tell me they me they called to approve 1 time and never followed up. So here I am doing phone calls to get an approval wasting my time.
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September 2018 by Hannah H.
We just moved here from out of town and tried to get some scripts filled at CVS. We were treated extremely disrespectfully by the Pharmacist who seemed to not care at all about patients in general. The Pharmacy Tech, was uneducated and unable to do her own job. When instructed to give us some of our hard copy scripts back she looked at them and said, "I don't know which ones." Being a former Tech I kindly explained to her which ones needed to be returned based off of the dates. She typed up the entire script we could fill only to find out after the drug wasn't even in stock. She didn't bother to check for a generic which I could see was clearly in stock. She asked the Pharmacist what to do and he said, "send them somewhere else". So if you want to get treated like a piece of crap... go to CVS