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June 2022 by Mary Ricketson
I’ve been there for over 15 years they have the best quality service is Friendly and help me with any concerns I have…. I plan to always be with them.?
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September 2020 by Jay Cruz
Sylvia Jackson is the best with loans. Always a great experience going in there and always very attentive and helpful. Love this credit union!!!
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January 2020 by Obed Jacob Fuentez
They use to be awesome. but are going down hill real fast.
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July 2019 by Marisha Rodriguez
I Just Went There With A Worker Of Mine And I Noticed They Had That Kirby I Always Wanted Know Info About It For My Kids So I Go Over To The Lady Ask Her May I Have More Info She Said About The Kirby Money Then Answers Phone Call Doesn't Tell Me Excuse Me So I'm Standing There She Continues The Call Then Says I Don't Really Know Anything About It You Can Ask On Of The Tellers But She Sure Did HelpThat Other Customer That Was On The Phone Just Thought That Was Very Rude.
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June 2019 by Yolanda Munoz Anaya
By answering phone calls that are routed to other employees
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April 2019 by selene lopez
Good luck getting a hold of someone ever.
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December 2018 by Kane Wyatt
The Eddy Federal Credit Union has the worst customer service of any financial institution I have ever experienced. They rarely answer the phone, the CEO's voicemail box is full so I can't leave a message. The website has stopped working and I cannot get my account balance. After being with EFCU for over 5 years I will be closing my account and moving my money elsewhere.
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December 2018 by Kim B Toth
No one answers the phone. No one returns a call.
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December 2018 by Becky J.
Eddy Federal credit union service is gotten so bad I have been trying to call them for over two hours on a Monday and they still have not answered the phone had someone drive by since I live out in the country and they're not even busy so there is no I don't know why they're not answering the phone. Well called again today and still no answer don't know why they even list a phone if they are not going to answer.
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December 2017 by Kennie Mitchell Ryan
That they should post on their FB page or web sight that they are closing at noon for Christmas. A lot of people don't go there every day to read Tver notes posted on the door and drive up window. I don't get off until one and couldn't cash my paycheck so we didn't have money to finish our shopping
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December 2017 by Gretchen H.
We opened account yesterday, most financial institutions have someone other than teller opening new accounts. Not this place! The poor teller wound up getting 4 deep on drive thru and 4 deep inside while she helped us. Cynthia was her name and she was great but credit union itself showed less than stellar customer service.
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June 2017 by John Pollard
Customer service is some of the worst I've experienced in Carlsbad. As a customer, I like to be taken care of and from what I experienced their staff is not very professional. Before I switched to Pioneer Bank, EFCU had no mobile app and had not even heard of Apple Pay. Pioneer Bank takes care of me now, I trust Pioneer. They're competitive with the technology, they always treat me with the best customer service, and can replace a debit card within 20 minutes. Sorry EFCU, you can't compete.
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May 2017 by Valerie Knipling- Hogan
Incredible experience , if your are new to Carlsbad NM . I Highly recommend Eddy Credit Union. In the pursuit of looking for a credit I came across rude and prudish banks /people here . Case in point don't judge a book by it cover folks . Guess I wasnt dripping with diamonds and dressed to the nines. I finally found Eddy Federal Credit Union . They were wonderfully sweet and professional . Courtney Fannin was exceptionlay professional and polite . After I finished​ with her , I spoke to Sylivia Jackson the( loan officer) . It was close to closing time but she did not rush me and answered all my questions and was very informative . Again please check them out , it is so taxing moving to another state , much less looking for a bank! Valeire Hogan
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February 2017 by Jodi Saltzman
Always going the extra mile and always willing to help. I have had an account there for 25 years and have always loved my credit union and those employed there.
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October 2016 by Tucker Reems
Staff is polite and they care about every member. They offer the best service and some of the lowest interest rates around.
