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December 2023 by Brian Rocha
Sat forever waiting. One worker just sat next to the other worker dping nothing after she had finished with her last customer instead of helping the next customers.
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November 2023 by Kristen Gulbranson
My husband went into this location today, unaware that it's not an actual Verizon store. After waiting almost 30 minutes the lady working there finally acknowledged his presence and asked if he had a question. My husband explained to her that his new Galaxy phone wouldn't charge and was telling him that the phone had detected moisture in the charging port. She told my husband to put his phone in rice. My husband explained to her that he's working over 500 miles from home and needs his phone and that there's no way there was moisture in the charging port as it had never even been around liquids let alone gotten wet. She insisted that it didn't matter and he still needed to put it in rice. She didn't even want to look at the phone. She should have told him to call Verizon tech support since the phone hadn't gotten wet. When my husband called me, I told him to go to walmart and get a wireless charger as the issue is the charging port. We called Verizon and his replacement phone is on the way. I knew this was an issue with some Samsung phones because myself and one of my kids have had our phones replaced this year due to the same issue and tech support had advised me they've been seeing a lot of charging port issues this year. I really wish whoever my husband talked to just told him she didn't know what was wrong instead of assuming and wasting time.
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October 2023 by Stephen Orduño
after waiting for more then 30 min. and 3 people in front of me walked out, the ONLY GUY WORKING THERE, started helping a person that literally had just walked in, I' m with AT&T i was thinking of changing company's but NEVER MIND, this is the second time i try to get service at this store and is always the same story they don't have personal and always people waiting for a long period
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October 2023 by Melisa Lowrance
This place is awful. They are not a real Verizon store. They are an authorized dealer. They really screwed me over on a promotional deal I did with them. Go to a real Verizon store for everything you need. I regret going here. I didn’t realize it wasn’t a real Verizon store until I signed the paperwork. I hope you don’t make the same mistake I did.
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October 2023 by Jesus Z
This guys gave me a used phone i noticed when i got home and gave me a iphone 14 instead of a pro max.Probably because i ordered online and received no tax hidden fees. They said because of an error but its bullsh.Be careful online is the best way.
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August 2023 by Jeremy Jones
They helped with my phone when it was down, and they didn’t have to…..awesome staff!!!!!! Thank you so much
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August 2023 by Dale Jones
I went in to the store and the young lady name Alejandra helped me with my phone not only she knows what she doing but she was quick. I appreciate her you need more employees like her.?
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August 2022 by arturo ramirez
Horrible customer service!!!I would not recommend this location AT ALL
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March 2022 by Eric Hettinger
David did an excellent job in assisting and working through transfer issues. He was very helpful and did an outstanding job
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January 2022 by Ryan Wood
Monica was more than helpful setting me up with a new case and awesome watch !!
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January 2022 by Mary Lou Ruiz
Thank you for helping me with my new phone!You went the extra when you helped me simplify the apps. Definitely will be back to your store.
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January 2022 by Art Glez
I went to your Verizon office for a few questions and Ms Pulido convince me to upgrade my Apple iPhone.She explained to detail the advantages on purchasing a new iPhone. Ms Pulido was very attentive and helpful. I upgraded to your new iPhone 13 pro. I work far from home and am very happy and great full for the service when my co work don’t have service. Ms Pulido should be commended. PS Happy long time customer.
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January 2022 by Louie Ruiz
Monica was very nice and helpful made everything 10x easier??
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January 2022 by ronnie ruiz
Monica first answered most of our account questions then invited us to see the phone selections. She made our sale a pleasant experience! Thank you .
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December 2021 by K'Lin Pierce
Very helpful and quick! Made upgrade my iPhone smooth.
