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August 2023 by B F.
I stayed overnight on a trip to Carlsbad Caverns. Double queen room was $319 per night. My room was dirty and in dire need of updating. This wasn't a case of someone having missed a few spots from the previous day but rather dirty from ongoing neglect. I would avoid this hotel in favor of one of the newer hotels in the area. Such a disappointment.
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August 2023 by Chad H.
Clean hotel with average prices for the area. Parking is not the greatest as most is in the rear where "non-guests" regularly walk from the adjacent Walmart. There are signs about every 20 feet saying to take all valuables which gives the impression that there are regular vehicle break ins, not sure if this is the case though.
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January 2023 by Grace P.
Staff was friendly, clean and well cared for rooms and property! Would stay here again!
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December 2022 by Just A.
After a long drive I wasn't sure if I'd get a early check in but the lady at the front desk made it happen. The room was large and clean with lots of hot water. They include a hot breakfast with eggs, sausage, potatoes, waffles, bagels, oatmeal with lots of tasty toppings, a good variety of yogurt, coffee and different juices. The man at the front desk was doing what looked like two peoples job. Give that man a raise. Great location to the caverns, safe, clean and quiet hotel. Loved my stay. Highly recommend this hotel.
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October 2022 by Margaret S.
Stopped here for one night before going to Carlsbad Caverns NP the next morning. We stayed in Room 126 and it was amazing. The suite - including a wet bar area - was spacious. Usually I prefer to be on an upper level in a hotel but this corridor was very quiet, tucked away behind the office area and hotel laundry. It was also nearby the guest laundry room which is a great feature. The breakfast was pretty typical and a bit sad. Most of the items were low or just completely out (oatmeal and pumpkin mini waffles). They provided several varieties of tea but no hot water was to be found. I ended up having to go to the lobby entrance for lukewarm water. Definitely not ideal.
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October 2022 by Mark A.
We checked in here while traveling through the area. We booked a king room but ended up with an accessible king room, which was fine. In fact, it was great. I don't know about other rooms here, but our room was huge! In fact, you might even call it a suite. There was a large countertop with sink by the door, then the main area, which had a bed, sofa and chair was divided by a piece of furniture that functions like a desk and had a tv, which swiveled so it could face the bed or sofa. The bathroom was also big and had a countertop and sink of its own. I was definitely impressed by the room and what we got for our money (though not thrilled about the app I booked with that forgot to include taxes in the total). I would definitely stay here again.
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July 2022 by April V.
Not so pet friendly. The landscape is all rock. Rooms were clean along with the hotel lobby. We didn't get chance to try the complementary breakfast but the lobby coffee seemed to be lukewarm, never hot.
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June 2022 by Katie B.
Room was quiet. Beds were comfortable and clean. Air conditioner worked great. The wifi worked well, which was surprising. The bathroom door handle was broken, and the bathroom had some concerning cracks. The bathroom wasn't the cleanliest either. The breakfast was fine. What you'd expect from a cheaper hotel. However, there is a Chili's right in front, which we walked to. All in all, if I couldn't find another inexpensive, well rated hotel, I wouldn't be afraid to go here again. I'd just remember to keep my expectations in check.
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April 2022 by Britt C.
This wasn't our favorite Hampton Inn. It did the job with a bed and hot shower but it had some things that were annoying. When we arrived it was a little past 8. You can't get in without ringing a doorbell. We rang a couple times and it took a bit for a guy to open the door. Then we waited for the girl who was doing something else. She was nice and checking in was quick. There was no hot chocolate or coffee out like most Hamptons do at all times. The breakfast seems to have less items than most and the area is big, they definitely have room. When I booked the room I did it for one day instead of two. So I called after I booked on Hotels.com and asked if we can stay in the same room and not have to move. They said no problem, we had issues with our keys because of this. The second night we came back to the hotel and we all just needed showers. So we went to desk to have our card key fixed we asked for towels. She said she was told at 3pm there is only one more towel and she gave it to us. Why were there no more towels washed? I have never in all our travels been told there are no more clean towels. It was about 8-9 pm plenty of time to have towels ready for their guest in the evening. I wouldn't stay at this location again.
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March 2022 by Trisha C.
When I was driving down the street and my GPS was telling me my hotel was just down the way I started to get nervous. The area is not great but when I pulled into the hotel parking lot I was pleasantly surprised. The hotel has clearly been recently remodeled and it is well kept up. The woman who checked us in was very friendly and the room was comfortable. The bathroom was huge and very clean! Breakfast in the morning was what you expect - typical buffet fare. The only complaint I had was there was a herd of elephants in the room above us who stomped their feet back and forth from the bed to the bathroom all night long. My only recommendation is that you ask for a top floor room and then you'll be set!
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December 2021 by Kimberly C.
It is hard for me to write this type of review after being a front desk agent myself for years, but sadly necessary. A family member of mine arrived early (11am) to the property to an empty front desk and after Alex appeared she stated that she was checking in today. His response was, "It's WAY too early. Check in is at 3pm." Thank you, Alex, for stating the obvious in the rudest way possible. Maybe you did not consider showing any Hampton hospitality and offering her a key to hang out at the pool, gym, business center, etc. Also maybe consider taking her name & number and giving her a phone call as soon as you have a room become available. Maybe you could even go above and beyond and check your system for any available clean/ready room. (or upgrade considering we are talking about a diamond member) Anyways, my family member went back to her car, checked in on the app, and was in her room less than 30 minutes after her conversation with Alex. So Alex..... did you know that you can check-in whenever the room is ready, and not wait until 3pm? Or did you just not want to do your job that day? Overall she enjoyed the property itself, but Alex got it the 1star considering she was stranded here due to car troubles and was already dealing with enough before Alex's attitude.
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September 2021 by Nick Hargrave
No soap mud everywhere
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July 2021 by Jim W.
This place is located towards the south end of town. You can drive into the main commercial area of Carlsbad within 5 minutes. There is a Walmart located next door, though it is easier to walk there than to drive due to no direct connection other than the main road. This is convenient if you want to stock up on bottled water or snacks. The hotel itself is located less than a block off the main highway. Parking was easy here. Check-in was quick and efficient. We stayed on the 2nd floor (I think) and it was quiet. If you are in the area to see Carlsbad Caverns, it is about a 35-minute drive. There are quite a few hotels in the area here, but most are within a mile of this one. There were a few restaurants that appeared to be within walking distance of the hotel, though if you made it here you likely have a vehicle anyway. Of the 5 hotels we stayed in during this trip, I would rank the breakfast here as #3. It wasn't as spartan as a couple of the other places, but it was a bit meager. They offered a couple of types of bread, but the toaster oven machine appeared broken. I'd guess that in more normal (non-Covid) times the breakfast is fine here, though. Overall, I would consider staying here again if I returned to this area.
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March 2020 by Ronny J McNorton
Rocking
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January 2019 by Tom C.
Great hotel in Carlsbad. Really friendly staff. The whole town is really expensive due to oil but these rooms are huge and the beds comfy. The free breakfast is way better than Fairfield and La Quinta. The staff is what makes the hotel however.
