-
August 2023 by Google user
Went in to Verizon this morning because my old phone had finally decided it was done. Walked in and we were the only people in the store. The young lady did not great us when we walked in and continued on with what she was doing. When she finally asked what she could help us with, I said I needed a new phone and wanted to change my plan. She gave me one option which was double the online amount but when I pulled up the Verizon wireless website and showed her those plans, she said it was wrong and they didn’t offer that. When I said…it’s your website, she responded with “sorry, I can’t help. Maybe try online”. Which I understand sometimes they offer more online, but the lack of interest was astonishing. She then wanted to start updating my info even though she couldn’t help. I said that I’d take my 22 year old account and go across the parking lot to the other carrier. She shrugged. We did. And they were extremely nice and helpful. We all have new phones. New plans. And very satisfied with the competition.
-
May 2023 by Gary Zapotoczny
I bought my Samsung S22 Ulta a few months ago at the store off Prince and was told they don't receive screen protectors as the phone isn't new any more. I was told this by the staff. This store has gone down so much since it became a Russel Verizon.
-
May 2023 by Cliff
Every time I've ever gone in here for anything, I've had issues. Never going back again.
-
February 2023 by Elizabeth Reynolds
The two girls working on 2/3/23 around 5pm were completely unhelpful. All I needed was a transfer code to transfer my service, and they refused to help. They were too busy playing on their phones to care about their job. I wish I had their names so I can blast them to area managers to make sure they don't have jobs in clovis.
-
January 2023 by Bill Terry
Great store rep. She fixed my phone. Very kind and knowledgeable.
-
December 2022 by Jessica Lovato
Let me put you on to something this store is amazing, customer service high quality, manager excellent leadership, everyone went above and beyond for me couldn't ask for more if I could give a 10 star I would!
-
August 2022 by Pat Barnard
Update! Yes they reached out and asked for more information which I promptly provided, and once again NOTHING!Do NOT DO BUSINESS with this place. They talk you into promotions that are no longer valid. Tell you that they need another billing cycle month after month to correct the issue and 8 months later tell you to go away as the promotion expired the day before they sold it to you and you just have to keep paying way too much for the phone that was purchased. I have all the paperwork, but they just don’t care. Devin is a great salesman but don’t believe him. He will not make it right even after admitting his error.
-
June 2022 by Alek Merkoulov
Jordan was super helpful when I traded my IPhone for a Samsung. Amazing customer service!
-
March 2022 by Vic Kay
Phenomenal service! This was my first time in this store (and in any Verizon store in Clovis) and Selena was incredibly helpful, extremely knowledgeable, and so very nice. While I was there, a 'difficult' customer came in and she handled the person very calmly and professionally - I was really impressed. Highly recommend and I will definitely go back.
-
March 2022 by Candyce Peterson
Everyone was very nice, knowledgeable, and no lines!!. Love my new phone too.
-
March 2022 by JG Visk
Devon took a great portion of his day to help me resolve an issue to upgrade my line and was friendly the entire time. The technical issues were annoying, but Devon's customer service was superb.
-
March 2022 by Tommy DeLeon
The customer service was Great and she was very helpful, patient and friendly!!! Truly appreciated her!!!
-
February 2022 by Kelly Dunwell
I came in to start new service. I only waited a couple of minutes. The salesperson was very nice. And what sold me was the promotion and the hope that my service will be superior to what I had.
-
January 2022 by Ricky Strayer
Devon helped me with the purchase and upgrade to my new iPhone 13! Very professional and personable! 10/10 would recommend !
-
January 2022 by Darryl McCamish
Estela was awesome during my recent need to upgrade phones. She informed me of several discounts I was eligible for and showed me how to get them.
