Verizon is a telecommunications company that offers cell phones, wireless plans, accessories, and more. Customers visiting the store on Prince have highlighted the exceptional service provided by staff members, particularly Jordan and Bibiana. Jordan is praised for her multitasking abilities and problem-solving skills, efficiently assisting multiple customers at once and resolving issues quickly. She is seen as a valuable asset to the store. Bibiana is also commended for her knowledge and patience, effectively helping customers with their new phones despite being the only staff member present. However, some reviews note that the store could benefit from having more than one employee on duty, as long wait times have been experienced during busy periods. Overall, the store is recommended for its helpful staff and service.
So this is a revision to my previous 1 star review! Jordan has fixed my issue! She was compassionate, listened to what I had to say and took care of me! Thank you Jordan!!
August 2025
Had issues with verizon home internet. Went to Verizon store on Prince (Russell Celular I think) the manager there is Great!! Jordan was very helpful making sure everything was working when we left and had a few great suggestions.
June 2025
Bibiana was very knowledgeable, patient in setting up and explaining my new phone and didn’t get flustered when several people were waiting. She was the only one in the store at the time.
