O'Reilly Auto Parts in Edgewood offers parts, tools, and accessories with services like free battery testing, wiper blade installation, and Check Engine light testing. The location also resurfaces brake rotors and drums and provides a free Loaner Tool program. Customer experiences at this store vary significantly. Some reviews report awful and disrespectful service, with employees being inattentive and unhelpful, forcing customers to repeat themselves. This contrasts sharply with other visits where staff were amazing and saved face for the business, demonstrating that customer service can be inconsistent. However, many customers highlight great and helpful service. Employees are noted for going the extra effort to satisfy needs, helping to troubleshoot problems, and even assisting with repairs in the parking lot using the store's borrowed tools. The staff have been described as like angels, providing helpful assistance such as verifying vehicle issues and offering directions. The store's military discount is also appreciated. While some encounters are unpleasant, the helpful and knowledgeable employees who provide excellent customer service are frequently praised for making the experience positive and ensuring customers get the parts and help they need.
Helped me get some windshield wipers on. Very good customer service
August 2024
Start of Michael went out of his way to help my mom with her car to identify a problem with the wiring where a mouse chewed through wiring got us e everything we needed. This dude is awesome he treated my mom with respect and really helped her out above and beyond!!!!!
July 2024
Very friendly and helpful. They had what we needed and it works really well.
