O'Reilly Auto Parts in Edgewood offers parts, tools, and accessories with services like free battery testing, wiper blade installation, and Check Engine light testing. The location also resurfaces brake rotors and drums and provides a free Loaner Tool program. Customer experiences at this store vary significantly. Some reviews report awful and disrespectful service, with employees being inattentive and unhelpful, forcing customers to repeat themselves. This contrasts sharply with other visits where staff were amazing and saved face for the business, demonstrating that customer service can be inconsistent. However, many customers highlight great and helpful service. Employees are noted for going the extra effort to satisfy needs, helping to troubleshoot problems, and even assisting with repairs in the parking lot using the store's borrowed tools. The staff have been described as like angels, providing helpful assistance such as verifying vehicle issues and offering directions. The store's military discount is also appreciated. While some encounters are unpleasant, the helpful and knowledgeable employees who provide excellent customer service are frequently praised for making the experience positive and ensuring customers get the parts and help they need.
This oreilleys is amazing. The general manager will go above and beyond to try and make sure she takes care of you. Hard to find managers like that. Keep up the great work
June 2026
Austin and Renee make this one of the best O'Reilly's in New Mexico. Extremely knowledgeable and helpful. This is the place to get your parts if you're in the East mountains for sure.
June 2026
Kevin and Phillip are Amazing help!!! Definitely recommend them for all your questions! Thank you for providing Excellent service!!!
