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February 2024 by Jules Grandjean
Want hassles, bank errors, and a defective web server? Citizens Bank has all three!
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February 2024 by Aderf Ollitsac
To all of my natives please pick a different bank. This bank isn't worth banking with.All of their employees including the manager are unprofessional. They do not give the exact same customer service to us natives.Yeah I said what I said!
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January 2024 by Apollonia Pennington
Started off with a few setbacks due to the banks online website.However the staff have been very helpful to assist in helping me while being professional.Overall I believe their customer service is exceptional.
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May 2023 by Isaac Magallan
Awful, customer service and bad communication.
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November 2022 by fresanallely
Decided to go in person with my elderly mother to set up her online access. Sat down with Susan, who was condescending the whole time, to try to figure out what the issue was. Susan was arranging her flowers, making calls to refer us to someone else, and didn't even try to act like she was listening to us explain the situation. My parent's have had an account here for over 20 years, and I cannot believe the way they treat costumers.It wasn't even busy for this employee to act like she needed to get rid of us right away.Please teach your employees how to treat costumers with respect!
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April 2022 by KasTiO KasTiO
They have been slow I know no cash is wanted across the board..no excuse I have to wait almost a week just to clear what was spent.(transaction pending) And it goes into the negative even when I have funds available. Another way of robbing us account holds blind. Just like the 3 dollar fee to take out money. Plus other charges..yall use to be on top of everything.. last 2 years it has been like that..
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February 2022 by CL P
I would also give a zero if I could. Do not open an account here. They will nickel and dime you every chance they have. They do not care about their members or their members money. They are 200% for profit. Perhaps employees get bonuses on enforcing fees. I’ll be closing my account this week.
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November 2021 by Jordan Collins
If I could give 0 stars for their customer service I would. This place does not care about their customers or the money they have earned. I would advise everyone to not start an account with this bank. I will be closing mine immediately.
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May 2021 by Julie Martinez
Waiting for 25 minutes just to deposit a check!!
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December 2020 by Lonnie Garcia
We use this bank for our business. Quick service. Helpful loan officers. This bank actually care about your well being and success
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October 2020 by M J
Not handicap friendly. The tellers tell you one thing and get mad at you for trying to do normal baking needs.
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October 2020 by Jose Garcia
Friendly staff and good phone support, but the Phone app and Website need major improvements, expect frequent crashes on the servers and maintenance periods to improve "issues" but add no upgrades and still have problems.
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September 2020 by Terrel Perkins
Stop in to get notorizing ended standing out in the sun while watching others go in where it was coolNot happy about it.
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May 2020 by Cole the tacocat
Don’t believe them when they say they will or are taking care of problem regarding your account. They will not fix the problem and let it got to collections. Affecting your credit and wallet. This place is a scam. Bank with anyone else and save yourself the time and trouble
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April 2020 by Tim Farrell
As the pastor at Sacred Heart Catholic Church we have used Citizens Bank since I’ve been here the past 25+ years and they are outstanding in every regard. The service is top notch!!!
