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November 2023 by Donald E Whitney Jr (Don)
Salesman was great, so was the finance manager. Fast and enjoyable process from beginning to end. Will tell everyone that are looking for a new vehicle. Thanks!
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August 2023 by Maria Adame
Your employees are not friendly and extremely passive aggressive. I also have reason to believe they are racist as well. As I said before they were being extremely passive aggressive from the start to me. A short while after I came in another lady came in who was white was offered drinks and snacks and treated with a lot more patience than I was. This is extremely disappointing from your company
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July 2023 by Dustin Begay
It was a great experience, the manager, sales team and financial services were willing to work with us.
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July 2023 by Valentino Lee
Manny and the service staff at Horace Nissan were absolutely amazing. Great customer service from start to finish. Extremely satisfied with my purchase and I'm looking forward to be a returning customer in the future!
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July 2023 by Melissa Williams
I did not feel rushed , I was listened to . The service was fast and not pressured at all. I left feeling good about my purchase. I would recommend Horace dealership to everyone.
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July 2023 by S G
Lindsey Smith met our expectations and beyond. This is our 4th vehicle we purchased from her since August 2017. We will only utilize her for our sales person
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May 2023 by Jeff Stuckwish
Just wanted to give Scott Henderson a shout out! He is the reason for a 5 star! He replaced our transmission on our 2021 Santa Fe and what a nightmare that was dealing with Hyundai in general. He is very professional and efficient on the job! The Santa Fe has been running awesome! Horace needs more employees like Scott!!
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April 2023 by Robert Anglin
Although the repairs were fine, the communication was very bad. I live in San Antonio TX. On March 13 I called in and was told that repairs would be completed in 3 days. I flew in March 15. On March 16 I called in and was told that the technician called in sick but it would be completed the next day. The next day I was called and told that parts were missing and it would be another week. I had to book a flight back home to Monday ( the earliest I could get). Losing a day of work and costing an additional $278. The next day I was called. Told the part was there, they didn’t know when it came in and my truck would be ready that day. It took me another week, and additional $178 plane ticket and 2 more days of lost work to before I could come get my truck back. Great job fixing the truck. Awful job communicating with the customer.
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April 2023 by Brenda Alcon
Josh was outstanding with helping me. He went through everything about the car . I love my new 2023 Nissan Sentra.Thank you so much ♥️
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April 2023 by Shelly C.
This is the worst dealership I have ever seen, they did not want to honor the deal that I had made on the Hyundai website, and then they still cheated me out of $1800 on my trade in! Now there is a bubble the tire of a brand new car that has only 500 miles on it and they refuse to help me with the tire they won't even help with the warranty for the tire. They don't even return phone calls!!!!!!
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March 2023 by Felix Gomez
I went into the Lobby to speak with Dustin about a car. Worked with him 17 years before hand. Great to know employees enjoy there work and arr still there. I let him know what I was looking for and what I wanted to trade in. They gave me a great deal on the trade in. Little lower than what I wanted but still satisfied. He did not try to get me into anything more than what I wanted. With a maximum of 4 hours in two days I was in the office. Dustin and I caught up from our last interaction and we spoke like we were good friends. I made a friend working with Dustin. He treated my wife and I with great respect. We will definitely be buying our next vehicle from Horace in the future. Thank you to all who helped with my trade in to selling me the New Sentra.
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March 2023 by Raldo Maria
I initially bought my car from the used car sales lot, they were terrific, helpful, and courteous. However, the new sales location with service department lacks customer service. I had to take my car into the service department for a recall repair and the service department was less than adequate. I felt unwelcome in their building and I was ignored. The service writer ignored me until I initiated contact. The service writer could have easily just said, “Welcome to Horace service department, we’ll be right with you and help yourself to some refreshments.” Although, his attitude toward a female customer was different and he offered her some refreshments. I have never been to this location and I had no preconceptions about this place, it was a blank sheet of paper. I hate being ignored and made to feel unwelcome into their establishment. Horace service department needs to be re-educated on how to treat their customers. I hope their sales team isn’t as rude as the service department.
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February 2023 by Dianne Edwards
Extremely satisfied with the service department staff! Very thorough, professional and friendly. Will ALWAYS bring my Rogue to them for service!
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December 2022 by Larry Miller
I trust Horace Nissan fully, or I wouldn't do business with them. My last service was great, they found and repaired a noise in my truck I was not aware of.
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November 2022 by Terrence Toledo
Thank you Renita for a very pleasant experience with Hyundai at Horace. You answered all of my questions and went above and beyond my expectations. Your integrity, salesmanship, and follow up are greatly appreciated.Also big thank you to Brian King, Tommy Darrell & Dustin Dehtan for my best experience to date purchasing a vehicle. I really appreciate you all going the extra mile to earning my trust & business. A great experience that I was not expectingVery respectfully,TLT =)
