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November 2023 by Christopher Chevalier
Bought a washing machine and they were able to install the next business day. Price was very fair. Everyone was very friendly, professional, and the washer is working well. I'll look here first when in the market for another appliance.
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October 2023 by robert bailey
Excellent customer service from sales to institution and removal of old refrigerator. Definitely worth spending little extra then box stores charge. Bought refrigerator and they installed same day.
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October 2023 by Mike Lee
I gave them $108 to check out my appliance but the didn't fix it yet they still wanted more money.... scammers
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July 2023 by Greg and april Stover
shopping around for a dishwasher nothing too fancy or expensive called this joke of guys and said hey what's the cheapest dishwasher you got he said I DONT SALE CHEAP STUFF and hung up on me what a joke! Never will I ever shop there and I will tell everyone know to take their money where it's appreciated. I would give it 0 stars if I could!
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April 2023 by Missing Peace Ranch LLC
Quality Appliance came to our rescue,We bought matching appliances from a national big box store, and had a bad experience with the gas range giving off high carbon monoxide levels, and the big box store and the manufacturer kept pointing the finger at us stating it was our gas pressure - it took over 3 months to return the gas range and get our money back, even after we had the gas company tested the gas pressure. We were without a working gas range for over 3 months - the big box store and the range manufacturer didn’t seem to care?We then went on the hunt for a new range, not sure if we should buy new or scratch and dent, as we didn’t know if it we would have a similar experience and problems with carbon monoxide.When we arrived at Quality Appliances in Farmington NM, and explained the situation to Chris, Daniel, and Ray , the most noticeable thing they did was listen to our experience with the big box store. They also showed us the gas pressure they use to do service in their shop, and when we decided on the Thor gas range , they even hooked it up and tested it for us to make sure it was atleast working in their shop before we mad the 80 mile trip back home.We now are pleased to have a wonderful gas range that is working flawlessly, thanks to the staff at Quality Appliances.I would highly recommend them , as they were no pressure sales, and made an excellent product recommendation for our application. Their entire staff were helpful, courteous, and understanding.Just can’t thank them enough for their willingness to help,Scott F.
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November 2022 by Kay Ellis
Professional. Responsive. Timely. I called on a Wednesday afternoon hoping to be able to get a service call appointment by the end of the week and was happily surprised to be able to get the appointment scheduled for Friday. But.... about an hour after I called, I received a call back letting me know they had someone who could come that very afternoon. The technician arrived and found the problem. He had the part(s) with him and had it all taken care of in less than 45 minutes. I commend Quality Appliance Company of Farmington, NM for their exceptional service.
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June 2022 by Autumn Y.
If I could give a negative star I would. I bought an appliance from them 1 year and 2 months ago. My freezer compressor went out with a complete failure. When I called quality appliance to come fix it they said they have to charge me almost the same price as it is to buy a completely new one because the 1 year warranty is up. They also told me to contact Frigidaire directly. After hours on the phone with them and getting the complete run around. I have reached a frustration point and realization that they have no intention of fixing it or replacing it. Without charging me an arm and a leg. Do not use them !!
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December 2021 by L j
Thank you for allowing me and my wife to be welcomed into the store and walk us through for my wife to decide on what she needs. My wife was elated. Thank you again
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December 2021 by Bryan Begay
my mother got a washer and dryer. but said it was because china that they couldnt deliver in time. she waited almost 4 months and found a better deal at salmons and lowes. she said she wanted a refund but they bullied her into not giving it and when the washer came in they were jerks into delivering it. we had to pick it up on our own and wait for the dryer another few weeks. Poor Quality.
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October 2021 by DreamingSmiles07
I went in today and I was so excited to finally be able to buy a new fridge cash up front and of course I hear all kinds of good things about this place. Unfortunately I was not met with the enthusiasm I was hoping for about purchasing from them. I expect when doing business on a large appliance I would receive the same customer service that all these other reviews are raving about. Nope I did not get that and I am truly disappointed.
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October 2021 by Christopher Krob
vary happy bought my fridge there about 5 months ago. The fridge I got stopped working and they sent someone right over and got it fixed I appreciate it!!! Thanks chris!
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June 2021 by Lisa Beecham Conger
My friend, Mr. Rogge bought a freezer from these guys. It quit working. They sent a guy out and he ordered a part. In February. They do NOT service the rest
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May 2021 by D B.
Quick, knowledgeable service. Purchased a washer. I was surprised at the prices. I walked in planning to spend more. I had researched what I wanted beforehand. They confirmed everything I had found through my own. The only thing that was different was the price. It was several hundred dollars cheaper in-store than the MSPR.
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February 2021 by Lisa McPeek-Brannen
Thank you, Chris! My dryer broke, I called you that afternoon. I had a new dryer delivered and installed the next morning! You guys are the best! ?
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January 2021 by Ty Taylor
My family has bought their dishwasher, microwave, stove, and fridge though Quality Appliance and have received nothing but the best service each time. The same day delivery on our stove was an absolute god send. Thank you, Danial and all of the other amazing employees, you guys are amazing.
