-
February 2024 by Scott Moore
They used to be quick, but ever since they stopped allowing owners to sit in their vehicles during service, the wait time has slowed to an almost unbearable crawl. Expect your vehicle to be there for a minimum of two hours, even if there is only a couple of cars present. The last couple of times I went took about four hours. Both on days with short lines (about 6 vehicles including mine). It's really disappointing considering that a couple of years ago the same work would be done in 15 to 30 minutes. The service itself still seems good. But I absolutely dread coming here and wasting half of my day. Really wish they'd get it together and get back to doing things the way they used to.
-
December 2023 by Quinn Thomas
INSANE!! haha.. we arrived at 7 pm.. was like 9 vehicles ahead of us.. honey says.. we should have picked up something to eat n fuel. So we left got some grub from Clancy's BEST burgers!! n then fuel.. came back about 7:45-8? Got in line again, we were the 6th vehicle.. waited, waited,,,,,, waited some more. The car finally got driven for oil change at 10 pm, 10 pm..They stay open for oil change up till MIDNIGHT, so awesome.. true we tired, n have to work early in thee AM, but was very convenient for us working ppls.. Good experience, overall.. looking forward to getting home get a few hours sleep n drag myself into work,, haha.. be safe everyone ?
-
August 2023 by Maryann Martinez
Oil change yesterday, took longer than I anticipated, but they were friendly!
-
July 2023 by Sandy Kennedy
It’s frustrating that this is the 2nd time I’ve been here and still waiting. Not a quick lane at all. Should rename it to the Endless wait lane. Might be ok if I was the kind of person who just drops off her Mustang, with the keys in her, and then leave her there all day. But I will not leave my car. Told the wait was 1.5-2 hours. Been here 2.5 hours and I was 4th in line. She is still not in…….3.5 hours…..Service: Oil change
-
July 2023 by Celly B
This is the second time something they messed up or they didn't properly installed. First they bent my skid plate during an oil change and they took forever to get it ordered. When they finally put it back on they used all different bolts to put back on. Today they didn't properly put my hub cap back on and it's missing!! It never fell off before until I got the tire rotation here! Now they are saying they can't do anything about it if they didn't properly install it. I thought I try this place to get a simple tire rotation. It's a 6 hour round trip!!
-
June 2023 by MT 89
Pulled up for a oil change around 8:20pm. Bay doors closed but the sign said open till midnight. Walked inside to see if they were open. Like 7 guys just hanging around. One sitting at the desk looking at his phone. Not one of them paying any attention to me walking in.. Waiting 5 mins I then asked "if they're open". They responded yes! I got to wait for the advisor. They went back to ignoring me . Waited another 5 mins. "Asked when will your advisor be back"? . They said "I don't know. He's some where inside". No caring how long I been standing there.. Idk what happen to their advisor, but if you're going to step away from the desk for that long put someone to over see your department, till you get back about another 5 mins goes by of me waiting. Finally one guy took it apon himself to try and take down my information. I have bought 3 vehicles and ave always took my vehicle to zimes and NEVER had a problem with them till now.
-
June 2023 by Kalon O.
While passing through this town My F350 power stroke needed a fuel line clip replaced. It is a simple fix but Ford Motor Company purposely made the replacement part to be a nightmare. So when Ziems Ford told me it would be a 1 1/2 to 2 hour job, that's what I expected. So now we're at 6 hours and I'm guessing it's not close to being done. Very disappointing. Was spoke to once about 4 hours ago. They said it would be almost done. Still waiting.
-
April 2023 by Jay
Wait is horrendous. ...... they must be union
-
February 2023 by Sandra B.
Review for the quick lube.The lube service is available til midnight during the weekdays and gives a 10% discount after 6pm. Both are major pluses in my book.They also service all types of vehicles. I have a Volkswagen, which there is no dealership in town, so I come here. They don't carry my oil filter . But do recommend to stop at the store and bring 1 with the vehicle. I use to love when you could stay in the vehicle during the oil change. But that's in the past. I dropped off my car, went to a game at the high school, then came back and picked the vehicle back up.
-
February 2023 by Lori Johnson
Pretty average. Typical speed. Typical efficiency. Wouldn't exceptional be nice?Service: Oil change
-
February 2023 by Nick Chamberlain
Good group. They are kind and courteous. Thank you
-
July 2022 by Marilyn Martinez-Harvey
Got oil change done right away.
-
March 2022 by Christine F.
Adam Pace in the Mobile Auto Repair department is absolutely wonderful and so incredibly kind! He has rescued us more than once over the last couple of years and is always so helpful and understanding. He has stopped what he was doing or rearranged things to get us taken care of as soon as possible. I highly recommend both him and the Mobile department!
-
November 2021 by Frank O.
Chad Hager, worse sales person. Very rude and unprofessional. He requested information of me and my mother as a co-signer and comes back and says we didn't run your credit because you owe to much on the trade and the Banks aren't going to finance you. My reply was you ram the credit for banks or not? He says yes we did. When I told him you just said you didn't he said well we did the banks said no. I told him again you just said you didn't run the credit application through the banks. prior to all this his excuse for poor service was I have a dinner meeting with my boss. More like a cock fight to me. worse place and worse sales person ever. Don't ask for Chad Gayer
-
November 2021 by Shane St. John
Took company vehicle there for complete tune up and winter tires for the mountain good service
